Support Board
Date/Time: Sun, 02 Mar 2025 21:52:31 +0000
Data Feeds
View Count: 874
| [2021-10-28 17:26:52] |
| User894573 - Posts: 9 |
|
Using Sierra Charts with CQG and AMP Brooker I have package 5 selected thought SC Took some time off and before I left, everything was working fine. Now, I can log in just fin but, SC is not getting intraday trading data and when I log into CQG, it will only let me see daily data, what has changed? I've also reached out to CQG.. |
| [2021-10-28 17:38:58] |
| John - SC Support - Posts: 38292 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-28 18:12:35] |
| User894573 - Posts: 9 |
|
CQG Symbol look up https://www.cqg.com/partners/exchanges/tradable-symbols?search_api_views_fulltext=S%26P%20500%20mini&f%5B0%5D=field_tradable_symbols_instrumen%3AFuture Trading Months MES Micro E-mini S&P 500 Index -- GLOBEX F.US.MES CME (GLOBEX) (GLO) Future HMUZ EP S&P 500 Index - E-Mini -- GLOBEX F.US.EP CME (GLOBEX) (GLO) Future HMUZ What is on my Chart: Micro: F.US.MESZ21 Mini: F.US.EPZ21 All of my charts are set up to roll over to new contracts. All of my charts say data is delayed... Log: Software version: 2323 64-bit | 2021-10-28 14:03:13.737 Primary Thread ID: 8004 | 2021-10-28 14:03:13.737 Usage end date: 2021-12-01 | 2021-10-28 14:03:13.737 Enabled for: Advanced Features 2. | 2021-10-28 14:03:13.737 Enabled for: Sierra Chart Historical Data Service. | 2021-10-28 14:03:13.737 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-28 14:03:13.737 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-28 14:03:13.737 Enabled for exchange2: fairx_exchange.data | 2021-10-28 14:03:13.737 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-28 14:03:13.737 Current selected Data/Trading service: CQG WebAPI | 2021-10-28 14:03:13.737 Custom symbol settings values: enabled | 2021-10-28 14:03:13.737 Chart Update Interval: 500 | 2021-10-28 14:03:13.737 Intraday Data Storage Time Unit: 0 | 2021-10-28 14:03:13.737 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-28 14:03:13.737 2021-10-28 18:03:13 Local computer time in UTC | 2021-10-28 14:03:13.737 2021-10-28 14:03:13 Local computer time in SC Time Zone | 2021-10-28 14:03:13.737 2021-10-28 17:39:40 Server time in UTC | 2021-10-28 14:03:13.737 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-28 14:03:13.737 Program path: C:\SierraChart\ | 2021-10-28 14:03:13.737 Data Files path: C:\SierraChart\Data\ | 2021-10-28 14:03:13.737 OS Version Number: 10.0 | 2021-10-28 14:03:13.737 Locale Setting: C | 2021-10-28 14:03:13.737 DLLs: ETFISv3.dll, ETFISv3_64.dll, ETOFSv3_64.dll, mcV-rejection_64.dll, sst_FreeBundle_64.dll, TRG_Free_Indicators_64.dll, UserContributedStudies_64.dll | 2021-10-28 14:03:13.738 Allowed protected custom studies: SST_FreeBundle | 2021-10-28 14:03:13.738 File >> Disconnect selected. | 2021-10-28 14:03:36.263 CQG WebAPI | Sending Web API Logoff message. | 2021-10-28 14:03:36.263 CQG WebSocket socket (1) | CloseSocket call. | 2021-10-28 14:03:36.263 CQG WebSocket socket (1) | Max send buffers used during socket life: 4 | 2021-10-28 14:03:36.263 CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2021-10-28 14:03:36.263 CQG WebSocket | WebSocket closed. | 2021-10-28 14:03:36.263 CQG WebAPI | WebSocket closed. | 2021-10-28 14:03:36.263 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-28 14:03:36.263 CQG WebAPI | Disconnected. | 2021-10-28 14:03:36.264 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-10-28 14:03:36.348 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-28 14:03:36.348 CQG WebAPI | Connecting to server api.cqg.com | 2021-10-28 14:03:39.928 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-10-28 14:03:39.928 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-10-28 14:03:40.036 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-10-28 14:03:40.036 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-10-28 14:03:40.036 CQG WebSocket | Opening WebSocket. | 2021-10-28 14:03:40.129 CQG WebSocket | Sending WebSocket handshake. | 2021-10-28 14:03:40.129 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-28 14:03:40.404 CQG WebSocket | Server header | Connection: upgrade | 2021-10-28 14:03:40.404 CQG WebSocket | Server header | Sec-WebSocket-Accept: N2Kns92tfCurNmhY7UdKP9cazXs= | 2021-10-28 14:03:40.404 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-10-28 14:03:40.404 CQG WebSocket | Server header | Upgrade: websocket | 2021-10-28 14:03:40.404 CQG WebSocket | Server header | | 2021-10-28 14:03:40.404 CQG WebSocket | Web socket state is now open. | 2021-10-28 14:03:40.404 CQG WebAPI | WebSocket connected. | 2021-10-28 14:03:40.404 CQG WebAPI | Sending market data logon message. | 2021-10-28 14:03:40.404 CQG WebAPI | Base Time: 2021-10-24T20:01:09. 2021-10-24 20:01:09 | 2021-10-28 14:03:40.606 CQG WebAPI | Logon successful. Session Token = cXQlwK3jLomDPwpGN+/Bx+gs8TyzjufMtTyB3mtvXkwh4Sn+d7BplmQBV26Ktegpk/mP9lVAi2O | 2021-10-28 14:03:40.606 CQG WebAPI | Connected to server complete. | 2021-10-28 14:03:40.606 Triggering next historical data download in queue. | 2021-10-28 14:03:40.607 Triggering next historical data download in queue. | 2021-10-28 14:03:40.608 Triggering next historical data download in queue. | 2021-10-28 14:03:40.608 Triggering next historical data download in queue. | 2021-10-28 14:03:40.608 CQG WebAPI | Starting real-time market data updates for: F.US.M2KH21. ID: 1 Service code: cqg | 2021-10-28 14:03:40.608 CQG WebAPI | Sending symbol resolution request for F.US.M2KH21. ID: 273462 | 2021-10-28 14:03:40.608 CQG WebAPI | Requesting security definition data for: F.US.M2KH21. ID: 1 | 2021-10-28 14:03:40.608 CQG WebAPI | Using primary service for historical data for F.US.M2KH21 | 2021-10-28 14:03:40.608 Added historical Intraday data request for F.US.M2KH21 to the queue. | 2021-10-28 14:03:40.608 Intraday data recording state for symbol F.US.M2KH21 is set to download 'Pending'. | 2021-10-28 14:03:40.608 CQG WebAPI | Starting real-time market data updates for: F.US.EEUH21. ID: 2 Service code: cqg | 2021-10-28 14:03:40.608 CQG WebAPI | Sending symbol resolution request for F.US.EEUH21. ID: 273463 | 2021-10-28 14:03:40.608 CQG WebAPI | Requesting security definition data for: F.US.EEUH21. ID: 2 | 2021-10-28 14:03:40.608 CQG WebAPI | Using primary service for historical data for F.US.EEUH21 | 2021-10-28 14:03:40.608 Added historical Intraday data request for F.US.EEUH21 to the queue. | 2021-10-28 14:03:40.608 Intraday data recording state for symbol F.US.EEUH21 is set to download 'Pending'. | 2021-10-28 14:03:40.608 Updated verified funded futures trading account ending date to: 2021-11-27 18:03:40 | 2021-10-28 14:03:40.608 CQG WebAPI | Sending Trade Accounts request message. | 2021-10-28 14:03:40.608 Delaying start of download for F.US.M2KH21 | 2021-10-28 14:03:40.608 No download requests in the queue to start downloads for. | 2021-10-28 14:03:40.609 No download requests in the queue to start downloads for. | 2021-10-28 14:03:40.609 No download requests in the queue to start downloads for. | 2021-10-28 14:03:40.609 CQG WebAPI | Starting real-time market data updates for: F.US.MESZ21. ID: 3 Service code: cqg | 2021-10-28 14:03:40.629 CQG WebAPI | Sending symbol resolution request for F.US.MESZ21. ID: 273465 | 2021-10-28 14:03:40.629 CQG WebAPI | Requesting security definition data for: F.US.MESZ21. ID: 3 | 2021-10-28 14:03:40.629 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ21. ID: 4 Service code: cqg | 2021-10-28 14:03:40.629 CQG WebAPI | Sending symbol resolution request for F.US.EPZ21. ID: 273466 | 2021-10-28 14:03:40.629 CQG WebAPI | Requesting security definition data for: F.US.EPZ21. ID: 4 | 2021-10-28 14:03:40.629 CQG WebAPI | Using primary service for historical data for F.US.EPZ21 | 2021-10-28 14:03:40.629 Added historical Intraday data request for F.US.EPZ21 to the queue. | 2021-10-28 14:03:40.629 Intraday data recording state for symbol F.US.EPZ21 is set to download 'Pending'. | 2021-10-28 14:03:40.629 Triggering next historical data download in queue. | 2021-10-28 14:03:40.629 CQG WebAPI | Received message: Requested symbol was not found. | 2021-10-28 14:03:40.697 Symbol Error - F.US.M2KH21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-10-28 14:03:40.697 CQG WebAPI | Brokerage name: AMP. Account Name: 133808 | 2021-10-28 14:03:40.697 Updated verified funded futures trading account ending date to: 2021-11-27 18:03:40 | 2021-10-28 14:03:40.697 CQG WebAPI | Sending collateral subscribe request. | 2021-10-28 14:03:40.697 CQG WebAPI | Received message: Requested symbol was not found. | 2021-10-28 14:03:40.699 Symbol Error - F.US.EEUH21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-10-28 14:03:40.699 CQG WebAPI | Received symbol resolution report for symbol F.US.MESZ21. Search Symbol: F.US.MESZ21. Request ID: 273465. Contract ID: 1. | 2021-10-28 14:03:40.783 CQG WebAPI | Requesting market data for F.US.MESZ21 | 2021-10-28 14:03:40.783 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ21. Search Symbol: F.US.EPZ21. Request ID: 273466. Contract ID: 2. | 2021-10-28 14:03:40.786 CQG WebAPI | Requesting market data for F.US.EPZ21 | 2021-10-28 14:03:40.786 CQG WebAPI | Starting real-time market data updates for: F.US.ENQH22. ID: 5 Service code: cqg | 2021-10-28 14:03:40.800 CQG WebAPI | Sending symbol resolution request for F.US.ENQH22. ID: 273468 | 2021-10-28 14:03:40.800 CQG WebAPI | Requesting security definition data for: F.US.ENQH22. ID: 5 | 2021-10-28 14:03:40.800 CQG WebAPI | Starting real-time market data updates for: F.US.EPH22. ID: 6 Service code: cqg | 2021-10-28 14:03:40.801 CQG WebAPI | Sending symbol resolution request for F.US.EPH22. ID: 273469 | 2021-10-28 14:03:40.801 CQG WebAPI | Requesting security definition data for: F.US.EPH22. ID: 6 | 2021-10-28 14:03:40.801 CQG WebAPI | Starting real-time market data updates for: F.US.RTYH22. ID: 7 Service code: cqg | 2021-10-28 14:03:40.801 CQG WebAPI | Sending symbol resolution request for F.US.RTYH22. ID: 273470 | 2021-10-28 14:03:40.801 CQG WebAPI | Requesting security definition data for: F.US.RTYH22. ID: 7 | 2021-10-28 14:03:40.801 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQH22. Search Symbol: F.US.ENQH22. Request ID: 273468. Contract ID: 3. | 2021-10-28 14:03:40.889 CQG WebAPI | Requesting market data for F.US.ENQH22 | 2021-10-28 14:03:40.889 CQG WebAPI | Market data subscription for F.US.MESZ21 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2021-10-28 14:03:40.889 Symbol Error - F.US.MESZ21 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2021-10-28 14:03:40.889 CQG WebAPI | Market data subscription for F.US.EPZ21 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 2) is not enabled. | 2021-10-28 14:03:40.889 Symbol Error - F.US.EPZ21 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 2) is not enabled. | 2021-10-28 14:03:40.889 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH22. Search Symbol: F.US.EPH22. Request ID: 273469. Contract ID: 4. | 2021-10-28 14:03:40.947 CQG WebAPI | Requesting market data for F.US.EPH22 | 2021-10-28 14:03:40.947 CQG WebAPI | Received symbol resolution report for symbol F.US.RTYH22. Search Symbol: F.US.RTYH22. Request ID: 273470. Contract ID: 5. | 2021-10-28 14:03:40.947 CQG WebAPI | Requesting market data for F.US.RTYH22 | 2021-10-28 14:03:40.947 HD Request # 33 | Downloading Intraday chart data for F.US.M2KH21 to the file F.US.M2KH21.scid. Service: cqg | 2021-10-28 14:03:41.022 HD Request # 33 | Performing multistage download. Downloading Minute data first. | 2021-10-28 14:03:41.024 HD Request # 33 | Download start date-time: 2021-03-19 09:29:43.000000. File last date-time: 2021-03-19 09:29:43.853000 | 2021-10-28 14:03:41.024 HD Request # 33 | Disabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.024 HD Request # 33 | Error downloading historical Intraday data for F.US.M2KH21. The symbol is unknown to the server. | 2021-10-28 14:03:41.025 HD Request # 33 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.M2KH21 | 2021-10-28 14:03:41.025 HD Request # 33 | Completion time: 0s | 2021-10-28 14:03:41.025 HD Request # 33 | Intraday data download complete for F.US.M2KH21. Unique request ID: 18 | 2021-10-28 14:03:41.025 Added historical Intraday data request for F.US.M2KH21 to the queue. | 2021-10-28 14:03:41.025 Triggering next historical data download in queue. | 2021-10-28 14:03:41.025 HD Request # 34 | Downloading Intraday chart data for F.US.M2KH21 to the file F.US.M2KH21.scid. Service: cqg | 2021-10-28 14:03:41.025 HD Request # 34 | Rounding start date-time down to the minute: 2021-03-19 09:29:00.000 | 2021-10-28 14:03:41.027 HD Request # 34 | Download start date-time: 2021-03-19 09:29:00.000000. File last date-time: 00:00:00.000000 | 2021-10-28 14:03:41.027 HD Request # 34 | Error downloading historical Intraday data for F.US.M2KH21. The symbol is unknown to the server. | 2021-10-28 14:03:41.027 HD Request # 34 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.M2KH21 | 2021-10-28 14:03:41.027 HD Request # 34 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-10-28 14:03:41.027 HD Request # 34 | Completion time: 0s | 2021-10-28 14:03:41.027 HD Request # 34 | Intraday data download complete for F.US.M2KH21. Unique request ID: 18 | 2021-10-28 14:03:41.027 Removing historical data download ID 18. | 2021-10-28 14:03:41.027 Real-time Intraday chart data file updates started for F.US.M2KH21 | 2021-10-28 14:03:41.027 Intraday chart data file opened for F.US.M2KH21 | 2021-10-28 14:03:41.027 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.027 Triggering next historical data download in queue. | 2021-10-28 14:03:41.027 CQG WebAPI | Market data subscription for F.US.ENQH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.ENQ (corresponding to ID = 3) is not enabled. | 2021-10-28 14:03:41.027 Symbol Error - F.US.ENQH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.ENQ (corresponding to ID = 3) is not enabled. | 2021-10-28 14:03:41.028 HD Request # 35 | Downloading Intraday chart data for F.US.EEUH21 to the file F.US.EEUH21.scid. Service: cqg | 2021-10-28 14:03:41.028 HD Request # 35 | Performing multistage download. Downloading Minute data first. | 2021-10-28 14:03:41.028 HD Request # 35 | Download start date-time: 2021-03-15 10:14:19.000000. File last date-time: 2021-03-15 10:14:19.990004 | 2021-10-28 14:03:41.028 HD Request # 35 | Disabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.028 HD Request # 35 | Error downloading historical Intraday data for F.US.EEUH21. The symbol is unknown to the server. | 2021-10-28 14:03:41.028 HD Request # 35 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EEUH21 | 2021-10-28 14:03:41.028 HD Request # 35 | Completion time: 0s | 2021-10-28 14:03:41.028 HD Request # 35 | Intraday data download complete for F.US.EEUH21. Unique request ID: 19 | 2021-10-28 14:03:41.028 Added historical Intraday data request for F.US.EEUH21 to the queue. | 2021-10-28 14:03:41.028 Triggering next historical data download in queue. | 2021-10-28 14:03:41.028 HD Request # 36 | Downloading Intraday chart data for F.US.EEUH21 to the file F.US.EEUH21.scid. Service: cqg | 2021-10-28 14:03:41.028 HD Request # 36 | Rounding start date-time down to the minute: 2021-03-15 10:14:00.000 | 2021-10-28 14:03:41.028 HD Request # 36 | Download start date-time: 2021-03-15 10:14:00.000000. File last date-time: 00:00:00.000000 | 2021-10-28 14:03:41.028 HD Request # 36 | Error downloading historical Intraday data for F.US.EEUH21. The symbol is unknown to the server. | 2021-10-28 14:03:41.028 HD Request # 36 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EEUH21 | 2021-10-28 14:03:41.028 HD Request # 36 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-10-28 14:03:41.029 HD Request # 36 | Completion time: 0s | 2021-10-28 14:03:41.029 HD Request # 36 | Intraday data download complete for F.US.EEUH21. Unique request ID: 19 | 2021-10-28 14:03:41.029 Removing historical data download ID 19. | 2021-10-28 14:03:41.029 Real-time Intraday chart data file updates started for F.US.EEUH21 | 2021-10-28 14:03:41.029 Intraday chart data file opened for F.US.EEUH21 | 2021-10-28 14:03:41.029 HD Request # 36 | Enabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.029 Triggering next historical data download in queue. | 2021-10-28 14:03:41.029 HD Request # 37 | Downloading Intraday chart data for F.US.EPZ21 to the file F.US.EPZ21.scid. Service: cqg | 2021-10-28 14:03:41.029 HD Request # 37 | Performing multistage download. Downloading Minute data first. | 2021-10-28 14:03:41.029 HD Request # 37 | Download start date-time: 2021-04-25 14:03:41.000000. File last date-time: 00:00:00.000000 | 2021-10-28 14:03:41.029 HD Request # 37 | Disabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.029 HD Request # 37 | Requesting historical Minute data. | 2021-10-28 14:03:41.029 CQG WebAPI | Market data subscription for F.US.EPH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 4) is not enabled. | 2021-10-28 14:03:41.082 Symbol Error - F.US.EPH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 4) is not enabled. | 2021-10-28 14:03:41.082 CQG WebAPI | Market data subscription for F.US.RTYH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.RTY (corresponding to ID = 5) is not enabled. | 2021-10-28 14:03:41.082 Symbol Error - F.US.RTYH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.RTY (corresponding to ID = 5) is not enabled. | 2021-10-28 14:03:41.082 HD Request # 37 | Error downloading historical Intraday data for F.US.EPZ21. Instrument F.US.EP (corresponding to ID 2) is not allowed. | 2021-10-28 14:03:41.164 HD Request # 37 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPZ21 | 2021-10-28 14:03:41.164 HD Request # 37 | Completion time: 0s | 2021-10-28 14:03:41.164 HD Request # 37 | Intraday data download complete for F.US.EPZ21. Unique request ID: 20 | 2021-10-28 14:03:41.164 Added historical Intraday data request for F.US.EPZ21 to the queue. | 2021-10-28 14:03:41.164 Triggering next historical data download in queue. | 2021-10-28 14:03:41.164 HD Request # 38 | Downloading Intraday chart data for F.US.EPZ21 to the file F.US.EPZ21.scid. Service: cqg | 2021-10-28 14:03:41.164 HD Request # 38 | Rounding start date-time down to the minute: 2021-04-25 14:03:00.000 | 2021-10-28 14:03:41.165 HD Request # 38 | Download start date-time: 2021-04-25 14:03:00.000000. File last date-time: 00:00:00.000000 | 2021-10-28 14:03:41.165 HD Request # 38 | Requesting historical Tick data. | 2021-10-28 14:03:41.165 HD Request # 38 | Error downloading historical Intraday data for F.US.EPZ21. Instrument F.US.EP (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 | 2021-10-28 14:03:41.334 HD Request # 38 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPZ21 | 2021-10-28 14:03:41.334 HD Request # 38 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-10-28 14:03:41.335 HD Request # 38 | Completion time: 0s | 2021-10-28 14:03:41.335 HD Request # 38 | Intraday data download complete for F.US.EPZ21. Unique request ID: 20 | 2021-10-28 14:03:41.335 Removing historical data download ID 20. | 2021-10-28 14:03:41.335 Real-time Intraday chart data file updates started for F.US.EPZ21 | 2021-10-28 14:03:41.335 Intraday chart data file opened for F.US.EPZ21 | 2021-10-28 14:03:41.335 HD Request # 38 | Enabling Intraday chart updating for symbol. | 2021-10-28 14:03:41.335 Triggering next historical data download in queue. | 2021-10-28 14:03:41.335 No download requests in the queue to start downloads for. | 2021-10-28 14:03:41.335 CQG WebAPI | Sending positions subscribe request. RequestID: 273473 | 2021-10-28 14:03:43.610 CQG WebAPI | Sending orders subscribe request. RequestID: 273474 | 2021-10-28 14:03:43.610 Requesting market depth updates for: F.US.EPH22 if supported. | 2021-10-28 14:03:45.608 CQG WebAPI | Requesting market data including full depth for F.US.EPH22 | 2021-10-28 14:03:45.609 Real-time market depth file updates started for F.US.EPH22 | 2021-10-28 14:03:45.609 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPH22.2021-10-28.depth | 2021-10-28 14:03:45.611 Requesting market depth updates for: F.US.EPZ21 if supported. | 2021-10-28 14:03:45.611 CQG WebAPI | Requesting market data including full depth for F.US.EPZ21 | 2021-10-28 14:03:45.611 Real-time market depth file updates started for F.US.EPZ21 | 2021-10-28 14:03:45.611 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPZ21.2021-10-28.depth | 2021-10-28 14:03:45.612 Requesting market depth updates for: F.US.MESZ21 if supported. | 2021-10-28 14:03:45.612 CQG WebAPI | Requesting market data including full depth for F.US.MESZ21 | 2021-10-28 14:03:45.612 Real-time market depth file updates started for F.US.MESZ21 | 2021-10-28 14:03:45.612 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.MESZ21.2021-10-28.depth | 2021-10-28 14:03:45.613 CQG WebAPI | Market data subscription for F.US.EPH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 4) is not enabled. | 2021-10-28 14:03:45.712 Symbol Error - F.US.EPH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 4) is not enabled. | 2021-10-28 14:03:45.712 CQG WebAPI | Market data subscription for F.US.EPZ21 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 2) is not enabled. | 2021-10-28 14:03:45.712 Symbol Error - F.US.EPZ21 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 2) is not enabled. | 2021-10-28 14:03:45.712 CQG WebAPI | Market data subscription for F.US.MESZ21 was unsuccessful. Text: Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2021-10-28 14:03:45.712 Symbol Error - F.US.MESZ21 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MES (corresponding to ID = 1) is not enabled. | 2021-10-28 14:03:45.712 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-10-28 14:06:04.280 CQG WebSocket socket (1) | Closed. | 2021-10-28 14:06:04.281 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-10-28 14:06:34.290 F.US.EPZ21/F.US.MESZ21 60 Min #6 | Reloading chart. | 2021-10-28 14:08:19.318 F.US.EPZ21/F.US.MESZ21 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ21.scid | 2021-10-28 14:08:19.355 |
| [2021-10-28 18:24:11] |
| John - SC Support - Posts: 38292 |
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The problem you are having is that your Denali Exchange Data Feed exchange(s) are not active. They did not renew back on September 1, 2021 due to a low balance. You can reactivate the exchange(s) you want from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that since today is the 28th of the month and there is only 1 more trading day (plus Sunday night) left, we recommend waiting until Monday morning before you activate the exchange(s), otherwise you will pay the full amount for the month just for the next 3 days (1+ trading days), and then pay again on November 1, 2021. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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