Support Board
Date/Time: Sun, 02 Mar 2025 22:01:01 +0000
Missing data not automatically downloading for custom symbols
View Count: 463
| [2021-10-22 20:46:55] |
| Matt NL - Posts: 91 |
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Hey guys, Starting a new topic for this issue I mentioned elsewhere because I can't fix it. When I'm offline for a day and come back, my intraday data for normal symbols just catches up (downloads the missing data from the last time I was online). For example for: F.US.EPZ21. But for custom symbols it doesn't even try to download the missing data. It just continues from the end and leaves all the data in the middle missing. For example for: {X.US.SDEX}/{X.US.VOLQ} I've tried every setting I can think of. I've been through all the help file. Yes I know I can do edit and delete/download all data again. But I can't be doing this every time I disconnect my data. Please, any help would be appreciated. Thanks Matt |
| [2021-10-23 17:10:48] |
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At the time just before you connect Sierra Chart to the data feed, clear the Message Log: Message Log: Clearing the Message Log And then about one minute after you see the custom symbol shown in the Message Log, provide us that log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 09:42:08] |
| Matt NL - Posts: 91 |
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It seems to have fixed itself this week. All I did was delete and re-download the data during the weekend when market was closed. Don't know how/if/why that might have fixed it. I'll keep an eye on it. Thanks |
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