Support Board
Date/Time: Sat, 01 Mar 2025 19:57:27 +0000
no footprint, despite payment and activation of denali exchange for eurex
View Count: 490
| [2021-10-20 19:57:33] |
| User455650 - Posts: 2 |
|
Hello, Sorry to maybe ask a question already answered 10 times but despite the time wasted looking, I can't find the right answer. I specify that I am French and that reading dozens of pages in English is probably a little more difficult for me than the average on such technical subjects. I paid the sierra chart subscription and the denali data exchange for eurex. I find my studies from the trial period but the footprint, volume footprint, and the data in the delta, delta change, volume, etc. tables are not displayed. Candlestick charts, technical indicators, quotes are displayed but footprint charts contain everything except the footprint itself. Could you, please, give me the good advice to resolve it. Kind regards. PM |
| [2021-10-20 23:41:08] |
| John - SC Support - Posts: 38292 |
|
You need to change your package to Package 11. Numbers Bars (Footprints) are only available with the Advanced Package. When you were on trial you had full access to all the capabilities of the system, which is why you were able to use them when you were on the trial. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: