Support Board
Date/Time: Tue, 26 Nov 2024 00:42:32 +0000
unable to download russell 2000
View Count: 1267
| [2014-03-28 16:05:00] |
| jim branch - Posts: 23 |
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I am using sierra charts data service with td ameritrade. I can download $dowi, $iuxx, and $spx but am unable to download $iuxx (Russell 2000) and $idx(s&p 400). I can download both symbols with the td ameritrade symbols. |
| [2014-03-28 16:30:09] |
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Post your Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2014-03-28 17:46:32] |
| jim branch - Posts: 23 |
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Software version: 1107 | 2014-03-28 12:42:35 Usage end date: 2014-04-16 | 2014-03-28 12:42:35 Enabled for: Sierra Chart Historical Data Service. | 2014-03-28 12:42:35 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-28 12:42:35 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-03-28 12:42:35 Enabled for: DOW INDEXES exchange. | 2014-03-28 12:42:35 Enabled for: CBOE INDEXES exchange. | 2014-03-28 12:42:35 Enabled for: NASDAQ INDEXES exchange. | 2014-03-28 12:42:35 Received 1 data feed usernames. | 2014-03-28 12:42:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-28 12:42:35 Active service: TD Ameritrade | 2014-03-28 12:42:35 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-28 12:42:35 2014-03-28 12:42:35 Local computer clock time | 2014-03-28 12:42:35 2014-03-28 17:42:35 GMT time | 2014-03-28 12:42:35 2014-03-28 12:42:35 Time zone adjusted time | 2014-03-28 12:42:35 Time difference to server time: 1 seconds. | 2014-03-28 12:42:35 Program path: C:\SierraChart\ | 2014-03-28 12:42:35 Data Files path: C:\SierraChart\Data\ | 2014-03-28 12:42:35 OS Version Number: 6.1 | 2014-03-28 12:42:35 Checking for new symbol settings for tda | 2014-03-28 12:42:35 Symbol settings are up-to-date for tda | 2014-03-28 12:42:35 TD Ameritrade: Connecting. | 2014-03-28 12:42:40 Logging in... (Step 1 of 3) | 2014-03-28 12:42:40 TD Ameritrade: Authorized for streamer data. | 2014-03-28 12:42:40 TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2014-03-28 12:42:40 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2014-03-28 12:42:40 TD Ameritrade: Requesting account balance data. Connection will be complete once received. | 2014-03-28 12:42:41 TD Ameritrade: Connected. | 2014-03-28 12:42:41 Remote instance requested data files: DIA.scid, IWM.scid, QQQ.scid, SPY.scid | 2014-03-28 12:42:48 Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2014-03-28 12:42:48 HD Request # 2 - Downloading Intraday chart data for DIA to the file DIA.scid. Service: tda | 2014-03-28 12:42:48 HD Request # 2 - Download start Date-Time: 2014-03-28 12:42:24.0 | 2014-03-28 12:42:48 HD Request # 2 - Requesting historical Minute data for the current day. | 2014-03-28 12:42:48 HD Request # 2 - Receiving Intraday data for DIA starting at 2014-03-28 07:40:00 | 2014-03-28 12:42:48 HD Request # 2 - Received 274 records from 2014-03-28 07:40:00 to 2014-03-28 12:42:00 (5.0 hours) and wrote 0 records for DIA | 2014-03-28 12:42:48 HD Request # 2 - Intraday download COMPLETE for DIA | 2014-03-28 12:42:48 TD Ameritrade - Starting real-time market data updates for: DIA | 2014-03-28 12:42:48 Real-time Intraday chart data file updates started for DIA | 2014-03-28 12:42:48 HD Request # 3 - Downloading Intraday chart data for IWM to the file IWM.scid. Service: tda | 2014-03-28 12:42:48 HD Request # 3 - Download start Date-Time: 2014-03-28 12:42:25.0 | 2014-03-28 12:42:48 HD Request # 3 - Requesting historical Minute data for the current day. | 2014-03-28 12:42:48 HD Request # 3 - Receiving Intraday data for IWM starting at 2014-03-28 07:00:00 | 2014-03-28 12:42:49 HD Request # 3 - Received 320 records from 2014-03-28 07:00:00 to 2014-03-28 12:42:00 (5.7 hours) and wrote 0 records for IWM | 2014-03-28 12:42:49 HD Request # 3 - Intraday download COMPLETE for IWM | 2014-03-28 12:42:49 TD Ameritrade - Starting real-time market data updates for: IWM | 2014-03-28 12:42:49 Real-time Intraday chart data file updates started for IWM | 2014-03-28 12:42:49 HD Request # 4 - Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: tda | 2014-03-28 12:42:49 HD Request # 4 - Download start Date-Time: 2014-03-28 12:42:24.0 | 2014-03-28 12:42:49 HD Request # 4 - Requesting historical Minute data for the current day. | 2014-03-28 12:42:49 HD Request # 4 - Receiving Intraday data for QQQ starting at 2014-03-28 07:00:00 | 2014-03-28 12:42:49 HD Request # 4 - Received 316 records from 2014-03-28 07:00:00 to 2014-03-28 12:42:00 (5.7 hours) and wrote 0 records for QQQ | 2014-03-28 12:42:49 HD Request # 4 - Intraday download COMPLETE for QQQ | 2014-03-28 12:42:49 TD Ameritrade - Starting real-time market data updates for: QQQ | 2014-03-28 12:42:49 Real-time Intraday chart data file updates started for QQQ | 2014-03-28 12:42:49 HD Request # 5 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: tda | 2014-03-28 12:42:49 HD Request # 5 - Download start Date-Time: 2014-03-28 12:42:25.0 | 2014-03-28 12:42:49 HD Request # 5 - Requesting historical Minute data for the current day. | 2014-03-28 12:42:49 HD Request # 5 - Receiving Intraday data for SPY starting at 2014-03-28 07:00:00 | 2014-03-28 12:42:49 HD Request # 5 - Received 342 records from 2014-03-28 07:00:00 to 2014-03-28 12:42:00 (5.7 hours) and wrote 0 records for SPY | 2014-03-28 12:42:49 HD Request # 5 - Intraday download COMPLETE for SPY | 2014-03-28 12:42:49 TD Ameritrade - Starting real-time market data updates for: SPY | 2014-03-28 12:42:49 Real-time Intraday chart data file updates started for SPY | 2014-03-28 12:42:49 TD Ameritrade: Streamer request #12 sent. | 2014-03-28 12:42:50 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-4 | 2014-03-28 12:42:50 TD Ameritrade - Starting real-time market data updates for: $IUX | 2014-03-28 12:43:28 HD Request # 6 - Downloading Intraday chart data for $IUX to the file $IUX.scid. Service: tda | 2014-03-28 12:43:28 HD Request # 6 - Download start Date-Time: 2014-02-07 15:06:00.0 | 2014-03-28 12:43:28 HD Request # 6 - Requesting 49 days of historical Minute data. | 2014-03-28 12:43:28 HD Request # 6 - Error downloading historical Intraday data for $IUX. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-03-28 12:43:28 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $IUX | 2014-03-28 12:43:28 HD Request # 6 - Intraday download COMPLETE for $IUX | 2014-03-28 12:43:28 Real-time Intraday chart data file updates started for $IUX | 2014-03-28 12:43:28 TD Ameritrade old streamer request #12 completed. | 2014-03-28 12:43:29 TD Ameritrade: Streamer request #14 sent. | 2014-03-28 12:43:30 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-4 | 2014-03-28 12:43:30 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$idx.scid | 2014-03-28 12:44:23 TD Ameritrade - Starting real-time market data updates for: $IDX | 2014-03-28 12:44:24 HD Request # 7 - Downloading Intraday chart data for $IDX to the file $IDX.scid. Service: tda | 2014-03-28 12:44:24 HD Request # 7 - Download start Date-Time: 00:00:00.0 | 2014-03-28 12:44:24 HD Request # 7 - Requesting 186 days of historical Minute data. | 2014-03-28 12:44:24 HD Request # 7 - Error downloading historical Intraday data for $IDX. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-03-28 12:44:24 HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $IDX | 2014-03-28 12:44:24 HD Request # 7 - Intraday download COMPLETE for $IDX | 2014-03-28 12:44:24 Real-time Intraday chart data file updates started for $IDX | 2014-03-28 12:44:24 TD Ameritrade old streamer request #14 completed. | 2014-03-28 12:44:25 TD Ameritrade: Streamer request #16 sent. | 2014-03-28 12:44:26 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-4 | 2014-03-28 12:44:26 |
| [2014-03-28 18:13:44] |
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The $IUX symbol requires at the present time that you pay for the ICE US exchange fee which is 94.5 USD a month. We apologize for this, but this is just how it is configured at this time. We expect this will change sometime in the next couple of months and the exchange fee will be something more like around 15 USD a month. The $IDX symbol requires you pay the S&P Indices exchange fee. This can be done from here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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