Support Board
Date/Time: Sat, 01 Mar 2025 10:51:06 +0000
bill problem
View Count: 546
| [2021-10-01 14:37:39] |
| User278398 - Posts: 291 |
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tooday i try to change to packge 11 ( from packge 5)....after i saw that not helping me, i go back to package 5... your program took from me 46 dollar (for packge 11). please refund my acount for this amount. regards. |
| [2021-10-01 14:57:58] |
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Your Sierra Chart account is currently on service package 5 and the usage time ending date would have been adjusted forward in time after changing the package. And we have provided you extensive support at no additional cost, but that is a cost for us. We cannot provide unlimited support to you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-01 14:58:16
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| [2021-10-01 15:24:54] |
| User278398 - Posts: 291 |
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i don't understand, your answer!!! i ask about a payment your program took from me and you tell me about that u cannot provide me unlimited support ?!?!! * please check my acount, u need to give me back 46 dollar, for service i don't use. second: "And we have provided you extensive support at no additional cost, but that is a cost for us. We cannot provide unlimited support to you." i ask your support team questions which i dont find for them answers in the internet and your internet guides. * i'm still waiting for answers for all the questions i asked days ago. * i willing to pay extra money for getting "extensive support" (which answers all my questions) from your team every month. how much i need to pay for this "extensive support" ? to who i need to send this money? regards. |
| [2021-10-03 18:07:25] |
| John - SC Support - Posts: 38292 |
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When you change your package you are not charged anything. Rather, we simply adjust the Usage Time End Date for the Service Package. The End Date will move in or out depending on whether the new package selection is more or less expensive than the previous one. Therefore, there was never an additional $46.00 taken from your account from when you changed your package. You can view this by looking at the Transaction Log for your account which can be found as a link on the Main Account Control Panel that reads Transaction Log and Payment Receipts. Or you can select the following link and login to the website if needed: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-05 16:40:52
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