Support Board
Date/Time: Sat, 01 Mar 2025 10:24:59 +0000
My data now says DELAYED - Even though I just renewed my live market data monthly
View Count: 895
| [2021-10-01 10:19:17] |
| ElKimoBasha999 - Posts: 22 |
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So today at the first of the month data all of a sudden says delayed. So I went and bought the NYMEX NON-professional market depth since I trade CL and have a separate live trading account with Tradovate. It still says DELAYED. Now the problem is Sierra chart staff manually themselves verified my live trading account which was with Tradovate, so it was done on their end.. So I don't know how to "briefly connect to it" since it was done on your end, I can provide you a pdf statement from today to show you I am still active in my live trading account. Please verify it as soon as you can or tell me how I can do this myself, thanks - Will attach todays pdf statement THANKS Date Time Of Last Edit: 2021-10-01 12:06:27
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Private File Private File Private File |
| [2021-10-01 11:39:12] |
| User359698 - Posts: 17 |
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I have this same issue. Though it doesn't show "DELAYED" on Eurex products. Only CME group. It doesn't even seem like it's delayed though, it just says it. Odd. UPDATE: I went ahead and shut down and restarted all instances and it's sorted out. Date Time Of Last Edit: 2021-10-01 12:00:18
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| [2021-10-01 12:27:46] |
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Regarding post #1, we have to authorize this data manually for you. We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-01 12:31:53] |
| User279510 - Posts: 17 |
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Good morning, same issue on my platform. My system notification message advises that I have no exchanges enabled for renewal on Denali. I just paid and all exchanges show active on my account page. Thanks.
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| [2021-10-01 13:00:26] |
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Regarding post #4, you need to activate the exchanges you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Apparently they did not renew for October. Maybe the Services Balance was not sufficient enough. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-01 13:04:47
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| [2021-10-01 13:12:40] |
| SC Support - Posts: 1937 |
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Hi ElKimoBasha999, thank you for providing the .pdf statement showing Futures Trading from September, we have manually verified your Non-Professional status through to 2021-10-31. Funded trading account status updated, set expiry date to 2021-10-31. Denali Data Feed Set-up Instructions: Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* Date Time Of Last Edit: 2021-10-01 13:19:04
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