Support Board
Date/Time: Sat, 01 Mar 2025 07:36:00 +0000
Eurex Live Trading Rejected Denali/ AMP CQG
View Count: 655
| [2021-09-24 16:05:33] |
| Woodzy76 - Posts: 9 |
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hI, I use Denali Data including for Eurex, and I have followed instructions and translated symbols to CQG on my DOMs for trading Live via AMP, CME symbols work fine for Live trades but I can't seem to enter Live trades on Eurex symbols. I receive the following messages in the Trade Service Log: Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 2129. Service Order ID: 1582132268. Symbol: F.US.DDZ21. Account: 97818 | 2021-09-24 14:08:47.873 * Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 2132. Service Order ID: 1582132302. Symbol: F.US.DDZ21. Account: 97818 | 2021-09-24 14:10:47.284 * TradeActivity files query time: 0.011394 seconds. Entries: 0. Current queries: 1 | 2021-09-24 14:11:16.693 TradeActivity files query time: 0.008211 seconds. Entries: 0. Current queries: 1 | 2021-09-24 14:12:02.666 Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 2133. Service Order ID: 1582147053. Symbol: F.US.DSXZ21. Account: 97818 | 2021-09-24 14:12:14.027 * I receive the following message from AMP AMP | Victor (AMP Global (USA)) Sep 24, 2021, 7:33 AM CDT Hello, If you have CQG routing only from our end and SC/Denali with them, you will need to get the Eurex exchange through Sierra. Any ideas what needs changing to initiate Live trading on Eurex? Thanks |
| [2021-09-24 16:35:14] |
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CQG will know exactly what the problem is. Your broker should contact CQG and give them the Service Order ID. Order request rejected. Please contact customer support.[Order parameters are invalid].
We think this error relates to either the Order Type, or the Time in Force not being allowed by the EUREX. Documentation for Trade Window settings for these:Basic Trading and the Trade Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-24 16:35:46
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| [2021-09-27 07:25:59] |
| Woodzy76 - Posts: 9 |
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It was an issue with AMP, Eurex Trade route is now enabled and works
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