Support Board
Date/Time: Wed, 19 Mar 2025 02:29:47 +0000
Delayed data
View Count: 596
| [2021-09-21 23:50:29] |
| User683392 - Posts: 4 |
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Hi, I have connected to my life AMP account as advice once a month by I still receive delayed data from you. How can we fix this? I have Denali enabled and yet my data are delayed. Please help. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=54961 |
| [2021-09-22 08:27:05] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-22 19:01:38] |
| User60287 - Posts: 20 |
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I have the same problem with delayed data. I have recently refunded an established AMP account (3 weeks ago) but have not traded. I set up the auto connection verification for AMP per instructions. I only get delayed data. I have included my Message Log. Software version: 2310 64-bit | 2021-09-22 11:49:25.288 Primary Thread ID: 1672 | 2021-09-22 11:49:25.288 Usage end date: 2021-11-25 | 2021-09-22 11:49:25.288 Enabled for: Advanced Features 2. | 2021-09-22 11:49:25.288 Enabled for: Sierra Chart Historical Data Service. | 2021-09-22 11:49:25.288 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-22 11:49:25.288 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-22 11:49:25.288 Enabled for exchange2: CME | 2021-09-22 11:49:25.288 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-22 11:49:25.288 Current selected Data/Trading service: SC Data - All Services | 2021-09-22 11:49:25.288 Custom symbol settings values: disabled | 2021-09-22 11:49:25.288 Chart Update Interval: 500 | 2021-09-22 11:49:25.288 Intraday Data Storage Time Unit: 0 | 2021-09-22 11:49:25.288 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-22 11:49:25.288 2021-09-22 18:49:25 Local computer time in UTC | 2021-09-22 11:49:25.288 2021-09-22 11:49:25 Local computer time in SC Time Zone | 2021-09-22 11:49:25.288 2021-09-22 18:44:14 Server time in UTC | 2021-09-22 11:49:25.289 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-22 11:49:25.289 Program path: S:\SierraChart\ | 2021-09-22 11:49:25.289 Data Files path: S:\SierraChart\Data\ | 2021-09-22 11:49:25.289 OS Version Number: 10.0 | 2021-09-22 11:49:25.289 Locale Setting: C | 2021-09-22 11:49:25.289 DLLs: amirN.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-09-22 11:49:25.289 Allowed protected custom studies: | 2021-09-22 11:49:25.289 SC Data - All Services | Connected to server complete. | 2021-09-22 11:50:34.629 Triggering next historical data download in queue. | 2021-09-22 11:50:34.629 Triggering next historical data download in queue. | 2021-09-22 11:50:34.629 Triggering next historical data download in queue. | 2021-09-22 11:50:34.629 Triggering next historical data download in queue. | 2021-09-22 11:50:34.629 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-09-22 11:50:34.629 No download requests in the queue to start downloads for. | 2021-09-22 11:50:34.629 No download requests in the queue to start downloads for. | 2021-09-22 11:50:34.629 No download requests in the queue to start downloads for. | 2021-09-22 11:50:34.629 No download requests in the queue to start downloads for. | 2021-09-22 11:50:34.629 |
| [2021-09-22 23:32:02] |
| John - SC Support - Posts: 38782 |
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What exactly do you mean by "I set up the auto connection verification for AMP per instructions"? We do not know what the auto connection verification is. You need to know what order routing service you are setup to use with AMP - either CQG or Rithmic. Once you know which of these you are setup with, then you will need to follow the appropriate instructions to connect to that service. Here are the Setup Instructions for CQG: CQG Trading Platform Service: Setup Instructions And here are the Setup Instructions for Rithmic: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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