Support Board
Date/Time: Tue, 26 Nov 2024 04:18:10 +0000
[User Discussion] - OEC - SC version 1109 not connecting again
View Count: 1364
| [2014-03-23 16:37:31] |
| snillumat - Posts: 29 |
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Here we go again? I have been unable to get a connection with OEC using SC version 1109 since Friday. I downgraded to version 1077 and the connection works fine.
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| [2014-03-23 19:51:53] |
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This is not unusual and is expected: https://www.sierrachart.com/index.php?l=doc/openecry.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-23 20:33:56] |
| snillumat - Posts: 29 |
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opps- my bad
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| [2014-03-24 07:40:48] |
| User49732 - Posts: 8 |
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no connection with OEC this morning... again... 8:51 I have demo version of OEC (but I fully pay for their data). Please Sierra, fix the problem... I settled for the moment with downgrade to version 1077. Thank you snillumat! Date Time Of Last Edit: 2014-03-24 07:56:52
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| [2014-03-24 08:01:09] |
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We need to see the Message Log to see why Sierra Chart cannot connect to OEC. Here are the instructions to provide it: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-24 08:24:59] |
| User49732 - Posts: 8 |
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done with "send for analysis" |
| [2014-03-24 08:29:23] |
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It looks like the OEC FIX server is not running on their simulation server. We have noticed this several times. Contact them and tell them you are trying to connect by FIX to their simulation server and Sierra Chart support said the FIX server appears to not be running. Either that or a firewall on your system is blocking the connection (unlikely): Http://www.sierrachart.com/index.php?l=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-24 08:53:32
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| [2014-03-24 08:37:09] |
| User49732 - Posts: 8 |
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I think this is not their problem (of OEC). If I run version 1077 of Sierra it's all ok. Furthermore I'm connected with the same server with another platform, Pathfinder trader, and I never encountered any problem... I have send you log of errors of version 1109. If you want, i send you log of version 1077 that is running now ok! |
| [2014-03-24 08:49:56] |
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Please understand, we know what we are talking about. This is 110% an OEC issue. We reaffirm every word already said in post #9. For your information, Sierra Chart uses a FIX connection to OEC in newer versions. It is different than what is used in older versions and with other programs. We have nothing further to say. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-24 09:04:05] |
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We have contacted OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-24 09:19:42] |
| User49732 - Posts: 8 |
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Sorry, Sierra, I don't want to do a flame :) I want only to solve my problem! :)
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| [2014-03-24 09:23:37] |
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We have contacted OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-11 08:26:17] |
| User51501 - Posts: 1 |
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Sierra Chart v1068 works fine with OEC. If I update to latest SierraChart version, I am not able to connect to OEC any longer. To solve the situation, I have to install back v1068. Issue is on Sierra Chart as without changing anything else, it works fine SC+OEC with v1068 but not with v1132. Same issue for Production or Simulation environment. I am interested in updating to latest Sierra Chart while trading with OEC. Could you, please, help me? |
| [2014-05-11 08:56:58] |
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Refer to: http://www.sierrachart.com/index.php?l=doc/openecry.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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