Support Board
Date/Time: Fri, 28 Feb 2025 18:03:35 +0000
OneUpTrader Rithmic Error
View Count: 1075
| [2021-08-31 18:19:19] |
| User120666 - Posts: 46 |
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Hi, I am on the OUP 14 day trial, and trying to connect Rithmic. I have followed their instructions and done a 20 minute remote access session with their support, but it won't connect. I have pasted the message log below... Software version: 2299 64-bit | 2021-08-31 19:14:27.308 Primary Thread ID: 3516 | 2021-08-31 19:14:27.308 Usage end date: 2021-10-13 | 2021-08-31 19:14:27.308 Enabled for: Advanced Features 2. | 2021-08-31 19:14:27.308 Enabled for: Sierra Chart Historical Data Service. | 2021-08-31 19:14:27.308 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-31 19:14:27.308 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-31 19:14:27.308 Enabled for exchange2: EUREX EOBI | 2021-08-31 19:14:27.308 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-31 19:14:27.308 Current selected Data/Trading service: Rithmic Trading | 2021-08-31 19:14:27.308 Custom symbol settings values: disabled | 2021-08-31 19:14:27.308 Chart Update Interval: 500 | 2021-08-31 19:14:27.308 Intraday Data Storage Time Unit: 0 | 2021-08-31 19:14:27.308 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-08-31 19:14:27.308 2021-08-31 18:14:27 Local computer time in UTC | 2021-08-31 19:14:27.308 2021-08-31 19:14:27 Local computer time in SC Time Zone | 2021-08-31 19:14:27.308 2021-08-31 18:08:53 Server time in UTC | 2021-08-31 19:14:27.308 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-08-31 19:14:27.308 Program path: C:\SierraChart\ | 2021-08-31 19:14:27.308 Data Files path: C:\SierraChart\Data\ | 2021-08-31 19:14:27.308 OS Version Number: 10.0 | 2021-08-31 19:14:27.308 Locale Setting: C | 2021-08-31 19:14:27.308 DLLs: Convergent.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-31 19:14:27.309 Allowed protected custom studies: | 2021-08-31 19:14:27.309 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-08-31 19:14:38.899 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-08-31 19:14:38.900 DTC Client socket (1) | Closed. | 2021-08-31 19:14:38.900 Rithmic Trading | Port for executable: 59206 | 2021-08-31 19:14:40.887 Listening socket (0). Port 59206 | Closed listening socket. | 2021-08-31 19:14:40.887 WSACleanup called. | 2021-08-31 19:14:40.888 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-08-31 19:14:40.888 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-08-31 19:14:40.891 Rithmic Trading | Bridge process is running. | 2021-08-31 19:14:42.884 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59206 | 2021-08-31 19:14:42.884 DTC Client socket (1) | Creating socket. | 2021-08-31 19:14:42.884 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-31 19:14:42.884 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-08-31 19:14:42.884 Rithmic Trading | Network connection to server complete. | 2021-08-31 19:14:42.887 Rithmic Trading | Starting socket receive thread. | 2021-08-31 19:14:42.887 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-08-31 19:14:42.888 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-08-31 19:14:42.889 Rithmic Trading | Sending logon request message. | 2021-08-31 19:14:42.889 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-08-31 19:14:42.892 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-08-31 19:14:42.895 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2021-08-31 19:14:42.895 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2021-08-31 19:14:43.731 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2021-08-31 19:14:44.150 Rithmic Trading | Received logon response. | 2021-08-31 19:14:44.151 Rithmic Trading | Server Name: DTC Bridge. | 2021-08-31 19:14:44.151 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-08-31 19:14:44.151 Rithmic Trading | Logon error received from server | 2021-08-31 19:14:44.151 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-31 19:14:44.151 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-31 19:14:44.151 Rithmic Trading | Waiting for socket receive thread to end | 2021-08-31 19:14:44.198 DTC Client socket (1) | CloseSocket call. | 2021-08-31 19:14:44.199 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-31 19:14:44.199 Rithmic Trading | Disconnected. | 2021-08-31 19:14:44.199 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-31 19:14:44.200 Rithmic Trading | Port for executable: 59220 | 2021-08-31 19:14:46.187 Listening socket (0). Port 59220 | Closed listening socket. | 2021-08-31 19:14:46.188 WSACleanup called. | 2021-08-31 19:14:46.189 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-08-31 19:14:46.189 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-08-31 19:14:46.196 Rithmic Trading | Bridge process is not running! | 2021-08-31 19:14:48.184 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59220 | 2021-08-31 19:14:48.184 DTC Client socket (2) | Creating socket. | 2021-08-31 19:14:48.184 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-31 19:14:48.184 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2021-08-31 19:14:48.184 |
| [2021-08-31 19:09:14] |
| John - SC Support - Posts: 38280 |
|
You need to follow these instructions to connect to Rithmic using the new DTC interface that they have implemented: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 19:14:55] |
| User120666 - Posts: 46 |
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Thanks, it worked and I now have live data, but I have no historical data - it just begins from the moment of connection onwards? I have set 186 days per instructions in the data service settings, and I have 30 days for the 'days to display/load' in the chart settings... I have also set the continuous data on the second tab of the chart settings too. How do I get the data to display prior to the time of connection, so I can view levels from prior days etc? |
| [2021-09-01 19:47:21] |
| John - SC Support - Posts: 38280 |
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This is a limitation of the data from Rithmic. The only solution is to use the data from us (Sierra Chart) where we have the historical data. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 19:52:52] |
| User120666 - Posts: 46 |
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The problem is I have to use Rithmic for the OneUpTrader account evaluation/combine, or is it possible to use your data for charting, but still trade through the charts via the Rithmic connection?
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| [2021-09-01 19:56:21] |
| John - SC Support - Posts: 38280 |
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You can use our data and trade through Rithmic. The only "issue" is if you are wanting CME Group data, as the CME Group has the requirement that in order to qualify for the non-professional exchange fees, you have to have a live, funded, futures trading account and you need to verify it at least once a month. We do this by having you connect your Sierra Chart to your live account at least once a month. The OneUpTrader account does not count as a live trading account. For more information, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a live trading account, then we recommend the following solution: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 20:16:51] |
| User120666 - Posts: 46 |
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Great, thanks. 1) So how do I connect to Denali for data/charting, but Rithmic for trading? I only have one choice in the data/trade service settings window. 2) So if I go for the AMP/Stage5 solution you recommend, what would the cost be for the mini Nasdaq only please? I already subscribe to Denali for Eurex and have the advanaced package of Sierra etc, so all I need is mini Nasdaq added. Thanks in advance! |
| [2021-09-01 20:27:44] |
| John - SC Support - Posts: 38280 |
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1) This is how Sierra Chart is setup to work. Whatever service you have set to is your trading and data unless you are using the data from us, in which case you get the data from us, and the service is just used for trading. The one setting that affects this is the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Also, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services 2) The cost for the Mini Nasdaq would be either $1.25 (CME Top of Book Non-Professional) or $10.40 (CME with Market Depth for Non-Professionals). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 20:39:50] |
| User120666 - Posts: 46 |
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1) OK perfect, so I can use my current Denali subscription then, with CME added, then trade and route all trades through Rithmic via OneUp? 2) What is the difference - what does top of book mean please? I use Numbers Bars, Delta, volume profiles etc, so which one would I need? Thanks again! |
| [2021-09-01 20:54:44] |
| John - SC Support - Posts: 38280 |
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1) Yes, as long as you get that live account with AMP setup, you will be fine to do trade through Rithmic via OneUp while using the Denali Exchange Data Feed. 2) Top of Book means just the Level 1 (Best Bid and Best Ask) market depth data. The Market Depth shows you the size of the limit orders at each price waiting for the price to move in that direction. None of the items you specify that you use rely on the Market Depth data. But again, some people just like to see the numbers in the DOM, so it is something you need to decide on. With the EUREX data, you do have the full Market Depth data, as it is not an option with that data feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-02 07:16:25] |
| User120666 - Posts: 46 |
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In the link it says AMP or Stage5 - is there a preference, or is one easier/quicker to setup than the other, and/or tends to work better with Sierra?
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| [2021-09-02 14:25:51] |
| John - SC Support - Posts: 38280 |
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Either one is fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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