Support Board
Date/Time: Fri, 28 Feb 2025 22:01:57 +0000
Post From: OneUpTrader Rithmic Error
| [2021-08-31 18:19:19] |
| User120666 - Posts: 46 |
|
Hi, I am on the OUP 14 day trial, and trying to connect Rithmic. I have followed their instructions and done a 20 minute remote access session with their support, but it won't connect. I have pasted the message log below... Software version: 2299 64-bit | 2021-08-31 19:14:27.308 Primary Thread ID: 3516 | 2021-08-31 19:14:27.308 Usage end date: 2021-10-13 | 2021-08-31 19:14:27.308 Enabled for: Advanced Features 2. | 2021-08-31 19:14:27.308 Enabled for: Sierra Chart Historical Data Service. | 2021-08-31 19:14:27.308 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-31 19:14:27.308 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-31 19:14:27.308 Enabled for exchange2: EUREX EOBI | 2021-08-31 19:14:27.308 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-31 19:14:27.308 Current selected Data/Trading service: Rithmic Trading | 2021-08-31 19:14:27.308 Custom symbol settings values: disabled | 2021-08-31 19:14:27.308 Chart Update Interval: 500 | 2021-08-31 19:14:27.308 Intraday Data Storage Time Unit: 0 | 2021-08-31 19:14:27.308 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-08-31 19:14:27.308 2021-08-31 18:14:27 Local computer time in UTC | 2021-08-31 19:14:27.308 2021-08-31 19:14:27 Local computer time in SC Time Zone | 2021-08-31 19:14:27.308 2021-08-31 18:08:53 Server time in UTC | 2021-08-31 19:14:27.308 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-08-31 19:14:27.308 Program path: C:\SierraChart\ | 2021-08-31 19:14:27.308 Data Files path: C:\SierraChart\Data\ | 2021-08-31 19:14:27.308 OS Version Number: 10.0 | 2021-08-31 19:14:27.308 Locale Setting: C | 2021-08-31 19:14:27.308 DLLs: Convergent.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-31 19:14:27.309 Allowed protected custom studies: | 2021-08-31 19:14:27.309 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-08-31 19:14:38.899 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-08-31 19:14:38.900 DTC Client socket (1) | Closed. | 2021-08-31 19:14:38.900 Rithmic Trading | Port for executable: 59206 | 2021-08-31 19:14:40.887 Listening socket (0). Port 59206 | Closed listening socket. | 2021-08-31 19:14:40.887 WSACleanup called. | 2021-08-31 19:14:40.888 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-08-31 19:14:40.888 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-08-31 19:14:40.891 Rithmic Trading | Bridge process is running. | 2021-08-31 19:14:42.884 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59206 | 2021-08-31 19:14:42.884 DTC Client socket (1) | Creating socket. | 2021-08-31 19:14:42.884 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-31 19:14:42.884 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-08-31 19:14:42.884 Rithmic Trading | Network connection to server complete. | 2021-08-31 19:14:42.887 Rithmic Trading | Starting socket receive thread. | 2021-08-31 19:14:42.887 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-08-31 19:14:42.888 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-08-31 19:14:42.889 Rithmic Trading | Sending logon request message. | 2021-08-31 19:14:42.889 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-08-31 19:14:42.892 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-08-31 19:14:42.895 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2021-08-31 19:14:42.895 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2021-08-31 19:14:43.731 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2021-08-31 19:14:44.150 Rithmic Trading | Received logon response. | 2021-08-31 19:14:44.151 Rithmic Trading | Server Name: DTC Bridge. | 2021-08-31 19:14:44.151 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-08-31 19:14:44.151 Rithmic Trading | Logon error received from server | 2021-08-31 19:14:44.151 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-31 19:14:44.151 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-31 19:14:44.151 Rithmic Trading | Waiting for socket receive thread to end | 2021-08-31 19:14:44.198 DTC Client socket (1) | CloseSocket call. | 2021-08-31 19:14:44.199 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-31 19:14:44.199 Rithmic Trading | Disconnected. | 2021-08-31 19:14:44.199 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-31 19:14:44.200 Rithmic Trading | Port for executable: 59220 | 2021-08-31 19:14:46.187 Listening socket (0). Port 59220 | Closed listening socket. | 2021-08-31 19:14:46.188 WSACleanup called. | 2021-08-31 19:14:46.189 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-08-31 19:14:46.189 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-08-31 19:14:46.196 Rithmic Trading | Bridge process is not running! | 2021-08-31 19:14:48.184 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59220 | 2021-08-31 19:14:48.184 DTC Client socket (2) | Creating socket. | 2021-08-31 19:14:48.184 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-08-31 19:14:48.184 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2021-08-31 19:14:48.184 |