Support Board
Date/Time: Fri, 28 Feb 2025 18:01:56 +0000
Chart time consistently 10 minutes behind real time
View Count: 666
| [2021-08-31 14:09:15] |
| User837219 - Posts: 2 |
|
my chart time is always 10 minutes behind real time. checked all help documentation no help. it has nothing to do with my time zone. please advise. i am on the current version. Software version: 2299 64-bit | 2021-09-02 07:33:16.205 Primary Thread ID: 12892 | 2021-09-02 07:33:16.206 Usage end date: 2021-10-03 | 2021-09-02 07:33:16.206 Enabled for: Advanced Features 2. | 2021-09-02 07:33:16.206 Enabled for: Sierra Chart Historical Data Service. | 2021-09-02 07:33:16.206 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-02 07:33:16.206 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-02 07:33:16.206 Enabled for exchange2: NYMEX | 2021-09-02 07:33:16.206 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-02 07:33:16.206 Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-09-02 07:33:16.206 Custom symbol settings values: disabled | 2021-09-02 07:33:16.206 Chart Update Interval: 500 | 2021-09-02 07:33:16.206 Intraday Data Storage Time Unit: 0 | 2021-09-02 07:33:16.206 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-02 07:33:16.206 2021-09-02 11:33:16 Local computer time in UTC | 2021-09-02 07:33:16.206 2021-09-02 07:33:16 Local computer time in SC Time Zone | 2021-09-02 07:33:16.206 2021-09-02 11:04:00 Server time in UTC | 2021-09-02 07:33:16.206 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-09-02 07:33:16.206 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-09-02 07:33:16.206 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-09-02 07:33:16.206 OS Version Number: 10.0 | 2021-09-02 07:33:16.206 Locale Setting: C | 2021-09-02 07:33:16.206 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2021-09-02 07:33:16.206 Allowed protected custom studies: | 2021-09-02 07:33:16.206 SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-09-02 07:33:59.760 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-09-02 07:33:59.879 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-09-02 07:33:59.879 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-09-02 07:33:59.879 SC/TT Futures Order Routing | Network connection to server complete. | 2021-09-02 07:33:59.979 SC/TT Futures Order Routing | Starting socket receive thread. | 2021-09-02 07:33:59.979 SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-09-02 07:33:59.979 SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:00.204 SC/TT Futures Order Routing | Sending logon request message. | 2021-09-02 07:34:00.204 SC/TT Futures Order Routing | Received logon response. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Server Name: SC DTC Server. Build=38377:38378. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Trading is supported. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | OCO Orders supported. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-09-02 07:34:00.366 SC/TT Futures Order Routing | Connected to server complete. | 2021-09-02 07:34:00.366 Triggering next historical data download in queue. | 2021-09-02 07:34:00.367 Triggering next historical data download in queue. | 2021-09-02 07:34:00.367 Triggering next historical data download in queue. | 2021-09-02 07:34:00.367 Triggering next historical data download in queue. | 2021-09-02 07:34:00.367 Updated verified funded futures trading account ending date to: 2021-10-02 11:34:00 | 2021-09-02 07:34:00.367 No download requests in the queue to start downloads for. | 2021-09-02 07:34:00.490 No download requests in the queue to start downloads for. | 2021-09-02 07:34:00.490 No download requests in the queue to start downloads for. | 2021-09-02 07:34:00.490 No download requests in the queue to start downloads for. | 2021-09-02 07:34:00.490 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc | 2021-09-02 07:34:00.493 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2021-09-02 07:34:00.493 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 1 | 2021-09-02 07:34:00.493 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-09-02 07:34:00.493 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-09-02 07:34:00.493 Triggering next historical data download in queue. | 2021-09-02 07:34:00.493 DTC Client socket (2) | Creating socket. | 2021-09-02 07:34:00.493 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-09-02 07:34:00.493 DTC Client socket (2) | Connecting to IP: 192.81.56.146. | 2021-09-02 07:34:00.493 Delaying start of download for TICK-NYSE | 2021-09-02 07:34:00.493 Mapping NQU21_FUT_CME to NQU21. Service code: cme | 2021-09-02 07:34:00.493 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU21_FUT_CME (NQU21). ID: 2 Service code: cme | 2021-09-02 07:34:00.493 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2021-09-02 07:34:00.493 SC DTC Delayed Exchange Data | Requesting security definition data for: NQU21_FUT_CME (NQU21). ID: 2 | 2021-09-02 07:34:00.493 Requesting market depth updates for: NQU21_FUT_CME if supported. | 2021-09-02 07:34:00.493 Separate subscription for market depth updates not supported. NQU21_FUT_CME | 2021-09-02 07:34:00.493 Added historical Intraday data request for NQU21_FUT_CME to the queue. | 2021-09-02 07:34:00.493 Intraday data recording state for symbol NQU21_FUT_CME is set to download 'Pending'. | 2021-09-02 07:34:00.493 Triggering next historical data download in queue. | 2021-09-02 07:34:00.493 Mapping MNQU21_FUT_CME to MNQU21. Service code: cme | 2021-09-02 07:34:00.499 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MNQU21_FUT_CME (MNQU21). ID: 3 Service code: cme | 2021-09-02 07:34:00.499 SC DTC Delayed Exchange Data | Requesting security definition data for: MNQU21_FUT_CME (MNQU21). ID: 3 | 2021-09-02 07:34:00.499 Requesting market depth updates for: MNQU21_FUT_CME if supported. | 2021-09-02 07:34:00.499 Separate subscription for market depth updates not supported. MNQU21_FUT_CME | 2021-09-02 07:34:00.499 Added historical Intraday data request for MNQU21_FUT_CME to the queue. | 2021-09-02 07:34:00.499 Intraday data recording state for symbol MNQU21_FUT_CME is set to download 'Pending'. | 2021-09-02 07:34:00.499 Triggering next historical data download in queue. | 2021-09-02 07:34:00.499 SC DTC Data with Market Depth | Network connection to server complete. | 2021-09-02 07:34:00.572 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-09-02 07:34:00.572 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-09-02 07:34:00.572 Updated verified funded futures trading account ending date to: 2021-10-02 11:34:00 | 2021-09-02 07:34:00.572 DTC Client socket (3) | Creating socket. | 2021-09-02 07:34:00.577 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-09-02 07:34:00.577 DTC Client socket (3) | Connecting to IP: 204.15.197.13. | 2021-09-02 07:34:00.577 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-09-02 07:34:00.759 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-09-02 07:34:00.759 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-09-02 07:34:00.760 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:00.760 SC DTC Data with Market Depth | Sending logon request message. | 2021-09-02 07:34:00.760 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:00.867 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-09-02 07:34:00.867 Mapping MESU21_FUT_CME to MESU21. Service code: cme | 2021-09-02 07:34:01.193 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESU21_FUT_CME (MESU21). ID: 4 Service code: cme | 2021-09-02 07:34:01.193 SC DTC Delayed Exchange Data | Requesting security definition data for: MESU21_FUT_CME (MESU21). ID: 4 | 2021-09-02 07:34:01.193 Added historical Intraday data request for MESU21_FUT_CME to the queue. | 2021-09-02 07:34:01.193 Intraday data recording state for symbol MESU21_FUT_CME is set to download 'Pending'. | 2021-09-02 07:34:01.193 Triggering next historical data download in queue. | 2021-09-02 07:34:01.193 Mapping ESU21_FUT_CME to ESU21. Service code: cme | 2021-09-02 07:34:01.204 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU21_FUT_CME (ESU21). ID: 5 Service code: cme | 2021-09-02 07:34:01.204 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU21_FUT_CME (ESU21). ID: 5 | 2021-09-02 07:34:01.204 Added historical Intraday data request for ESU21_FUT_CME to the queue. | 2021-09-02 07:34:01.204 Intraday data recording state for symbol ESU21_FUT_CME is set to download 'Pending'. | 2021-09-02 07:34:01.204 Triggering next historical data download in queue. | 2021-09-02 07:34:01.204 Requesting market depth updates for: MESU21_FUT_CME if supported. | 2021-09-02 07:34:01.207 Separate subscription for market depth updates not supported. MESU21_FUT_CME | 2021-09-02 07:34:01.207 Requesting market depth updates for: ESU21_FUT_CME if supported. | 2021-09-02 07:34:01.211 Separate subscription for market depth updates not supported. ESU21_FUT_CME | 2021-09-02 07:34:01.211 SC DTC Data with Market Depth | Received logon response. | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Successfully connected. | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Trading is not supported. | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Received logon response. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Successfully connected. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU21_FUT_CME -> ESU21. Market Depth data restarted. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESU21_FUT_CME -> MESU21. Market Depth data restarted. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MNQU21_FUT_CME -> MNQU21. Market Depth data restarted. | 2021-09-02 07:34:01.574 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: NQU21_FUT_CME -> NQU21. Market Depth data restarted. | 2021-09-02 07:34:01.574 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2021-09-02 07:34:01.758 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NASDAQ. ID: 6 Service code: statscalc | 2021-09-02 07:34:01.814 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NASDAQ. ID: 6 | 2021-09-02 07:34:01.814 Added historical Intraday data request for TICK-NASDAQ to the queue. | 2021-09-02 07:34:01.814 Intraday data recording state for symbol TICK-NASDAQ is set to download 'Pending'. | 2021-09-02 07:34:01.814 Triggering next historical data download in queue. | 2021-09-02 07:34:01.814 SC DTC Delayed Exchange Data | Clearing market depth for ESU21_FUT_CME | 2021-09-02 07:34:01.845 Opened cached Depth file: C:\SierraChart\SierraChartTransActMA\Data\MarketDepthData\ESU21_FUT_CME.2021-09-02.depth | 2021-09-02 07:34:01.845 SC DTC Delayed Exchange Data | Received security definition for symbol ESU21_FUT_CME | 2021-09-02 07:34:01.845 SC DTC Delayed Exchange Data | Clearing market depth for MESU21_FUT_CME | 2021-09-02 07:34:01.845 SC DTC Delayed Exchange Data | Received security definition for symbol MESU21_FUT_CME | 2021-09-02 07:34:01.845 Opened cached Depth file: C:\SierraChart\SierraChartTransActMA\Data\MarketDepthData\MESU21_FUT_CME.2021-09-02.depth | 2021-09-02 07:34:01.846 SC DTC Delayed Exchange Data | Clearing market depth for MNQU21_FUT_CME | 2021-09-02 07:34:01.846 Opened cached Depth file: C:\SierraChart\SierraChartTransActMA\Data\MarketDepthData\MNQU21_FUT_CME.2021-09-02.depth | 2021-09-02 07:34:01.846 SC DTC Delayed Exchange Data | Clearing market depth for NQU21_FUT_CME | 2021-09-02 07:34:01.846 Opened cached Depth file: C:\SierraChart\SierraChartTransActMA\Data\MarketDepthData\NQU21_FUT_CME.2021-09-02.depth | 2021-09-02 07:34:01.847 SC DTC Delayed Exchange Data | Received security definition for symbol MNQU21_FUT_CME | 2021-09-02 07:34:01.848 SC DTC Delayed Exchange Data | Received security definition for symbol NQU21_FUT_CME | 2021-09-02 07:34:01.848 SC DTC Data with Market Depth | Received security definition for symbol TICK-NASDAQ | 2021-09-02 07:34:01.991 HD Request # 21 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-09-02 07:34:06.043 HD Request # 21 | Download start date-time: 2021-09-02 07:29:47.000000. File last date-time: 2021-09-02 07:29:47.201000 | 2021-09-02 07:34:06.044 HD Request # 21 | Using server: ds12.sierracharts.com port 10149 | 2021-09-02 07:34:06.044 Socket (4) | Creating socket. | 2021-09-02 07:34:06.044 Socket (4) | New receive buffer size: 5242880 | 2021-09-02 07:34:06.044 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-09-02 07:34:06.044 HD Request # 21 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:06.225 HD Request # 21 | Sending historical data logon request message. | 2021-09-02 07:34:06.225 HD Request # 21 | Requesting Intraday data. Start date-time: 2021-09-02 07:29:47. Record interval: 0. Symbol: TICK-NYSE | 2021-09-02 07:34:06.835 HD Request # 21 | Decompressing data. | 2021-09-02 07:34:06.914 HD Request # 21 | Receiving Intraday data for TICK-NYSE starting at 2021-09-02 07:29:47.000000 | 2021-09-02 07:34:06.915 Socket (4) | CloseSocket call. | 2021-09-02 07:34:06.915 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:06.915 Historical data download thread signaled to stop. | 2021-09-02 07:34:06.916 HD Request # 21 | Timestamp of first Intraday data file record written: 2021-09-02 07:29:48.000000 | 2021-09-02 07:34:06.916 HD Request # 21 | Received 260 Intraday data records from 2021-09-02 07:29:47.000000 to 2021-09-02 07:34:06.000000 (4.3 minutes) and wrote 259 records for TICK-NYSE | 2021-09-02 07:34:06.916 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:34:06.000000 | 2021-09-02 07:34:06.920 Added 5 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2021-09-02 07:34:06.920 HD Request # 21 | Completion time: 0s | 2021-09-02 07:34:06.920 HD Request # 21 | Intraday data download complete for TICK-NYSE. Unique request ID: 20 | 2021-09-02 07:34:06.920 Removing historical data download ID 20. | 2021-09-02 07:34:06.920 Real-time Intraday chart data file updates started for TICK-NYSE | 2021-09-02 07:34:06.920 Intraday chart data file opened for TICK-NYSE | 2021-09-02 07:34:06.920 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:06.920 Triggering next historical data download in queue. | 2021-09-02 07:34:06.920 HD Request # 22 | Downloading Intraday chart data for NQU21_FUT_CME to the file NQU21_FUT_CME.scid. Service: cme | 2021-09-02 07:34:06.920 HD Request # 22 | Download start date-time: 2021-09-02 07:19:23.000000. File last date-time: 2021-09-02 07:19:23.249000 | 2021-09-02 07:34:06.921 HD Request # 22 | Using server: ds23.sierracharts.com port 10150 | 2021-09-02 07:34:06.921 Socket (5) | Creating socket. | 2021-09-02 07:34:06.921 Socket (5) | New receive buffer size: 5242880 | 2021-09-02 07:34:06.921 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-09-02 07:34:06.921 Socket (4) | Socket gracefully closed by remote side. | 2021-09-02 07:34:07.002 Socket (4) | Closed. | 2021-09-02 07:34:07.002 HD Request # 22 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:07.058 HD Request # 22 | Sending historical data logon request message. | 2021-09-02 07:34:07.058 HD Request # 22 | Requesting Intraday data. Start date-time: 2021-09-02 07:19:23. Record interval: 0. Symbol: NQU21 | 2021-09-02 07:34:07.580 HD Request # 22 | Decompressing data. | 2021-09-02 07:34:07.641 HD Request # 22 | Receiving Intraday data for NQU21_FUT_CME starting at 2021-09-02 07:19:23.249000 | 2021-09-02 07:34:07.642 Socket (5) | CloseSocket call. | 2021-09-02 07:34:07.643 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:07.643 Historical data download thread signaled to stop. | 2021-09-02 07:34:07.671 HD Request # 22 | Timestamp of first Intraday data file record written: 2021-09-02 07:19:40.546000 | 2021-09-02 07:34:07.671 HD Request # 22 | Received 487 Intraday data records from 2021-09-02 07:19:23.249000 to 2021-09-02 07:24:06.708001 (4.7 minutes) and wrote 486 records for NQU21_FUT_CME | 2021-09-02 07:34:07.671 HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:24:06.708001 | 2021-09-02 07:34:07.675 HD Request # 22 | Completion time: 1s | 2021-09-02 07:34:07.675 HD Request # 22 | Intraday data download complete for NQU21_FUT_CME. Unique request ID: 21 | 2021-09-02 07:34:07.675 Removing historical data download ID 21. | 2021-09-02 07:34:07.675 Real-time Intraday chart data file updates started for NQU21_FUT_CME | 2021-09-02 07:34:07.675 Intraday chart data file opened for NQU21_FUT_CME | 2021-09-02 07:34:07.675 HD Request # 22 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:07.675 Triggering next historical data download in queue. | 2021-09-02 07:34:07.675 HD Request # 23 | Downloading Intraday chart data for MNQU21_FUT_CME to the file MNQU21_FUT_CME.scid. Service: cme | 2021-09-02 07:34:07.675 HD Request # 23 | Download start date-time: 2021-09-02 07:19:29.000000. File last date-time: 2021-09-02 07:19:29.950000 | 2021-09-02 07:34:07.675 HD Request # 23 | Using server: ds21.sierracharts.com port 10149 | 2021-09-02 07:34:07.675 Socket (4) | Creating socket. | 2021-09-02 07:34:07.676 Socket (4) | New receive buffer size: 5242880 | 2021-09-02 07:34:07.676 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-09-02 07:34:07.676 Socket (5) | Socket gracefully closed by remote side. | 2021-09-02 07:34:07.705 Socket (5) | Closed. | 2021-09-02 07:34:07.705 HD Request # 23 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:07.803 HD Request # 23 | Sending historical data logon request message. | 2021-09-02 07:34:07.803 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\NQU21_FUT_CME.scid. Thread ID: 35568 | 2021-09-02 07:34:07.897 HD Request # 23 | Requesting Intraday data. Start date-time: 2021-09-02 07:19:29. Record interval: 0. Symbol: MNQU21 | 2021-09-02 07:34:08.315 Chart #1 has tagged chart #10 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:08.344 Chart #1 has tagged chart #11 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:08.344 Chart #1 has tagged chart #12 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:08.344 Chart #1 has tagged chart #8 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:08.344 Chart #1 has tagged chart #9 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:08.344 HD Request # 23 | Decompressing data. | 2021-09-02 07:34:08.376 HD Request # 23 | Receiving Intraday data for MNQU21_FUT_CME starting at 2021-09-02 07:19:29.950000 | 2021-09-02 07:34:08.377 Socket (4) | CloseSocket call. | 2021-09-02 07:34:08.378 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:08.379 Historical data download thread signaled to stop. | 2021-09-02 07:34:08.379 HD Request # 23 | Timestamp of first Intraday data file record written: 2021-09-02 07:19:39.527000 | 2021-09-02 07:34:08.380 HD Request # 23 | Received 508 Intraday data records from 2021-09-02 07:19:29.950000 to 2021-09-02 07:24:03.472000 (4.6 minutes) and wrote 507 records for MNQU21_FUT_CME | 2021-09-02 07:34:08.380 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:24:03.472000 | 2021-09-02 07:34:08.383 HD Request # 23 | Completion time: 1s | 2021-09-02 07:34:08.384 HD Request # 23 | Intraday data download complete for MNQU21_FUT_CME. Unique request ID: 22 | 2021-09-02 07:34:08.384 Removing historical data download ID 22. | 2021-09-02 07:34:08.384 Real-time Intraday chart data file updates started for MNQU21_FUT_CME | 2021-09-02 07:34:08.384 Intraday chart data file opened for MNQU21_FUT_CME | 2021-09-02 07:34:08.384 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:08.384 Triggering next historical data download in queue. | 2021-09-02 07:34:08.384 HD Request # 24 | Downloading Intraday chart data for MESU21_FUT_CME to the file MESU21_FUT_CME.scid. Service: cme | 2021-09-02 07:34:08.384 HD Request # 24 | Download start date-time: 2021-09-02 07:19:29.000000. File last date-time: 2021-09-02 07:19:29.099000 | 2021-09-02 07:34:08.384 HD Request # 24 | Using server: ds23.sierracharts.com port 10150 | 2021-09-02 07:34:08.384 Socket (5) | Creating socket. | 2021-09-02 07:34:08.384 Socket (5) | New receive buffer size: 5242880 | 2021-09-02 07:34:08.384 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-09-02 07:34:08.384 Socket (4) | Socket gracefully closed by remote side. | 2021-09-02 07:34:08.443 Socket (4) | Closed. | 2021-09-02 07:34:08.443 HD Request # 24 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:08.529 HD Request # 24 | Sending historical data logon request message. | 2021-09-02 07:34:08.529 HD Request # 24 | Requesting Intraday data. Start date-time: 2021-09-02 07:19:29. Record interval: 0. Symbol: MESU21 | 2021-09-02 07:34:08.590 HD Request # 24 | Decompressing data. | 2021-09-02 07:34:08.651 HD Request # 24 | Receiving Intraday data for MESU21_FUT_CME starting at 2021-09-02 07:19:29.099000 | 2021-09-02 07:34:08.653 Socket (5) | CloseSocket call. | 2021-09-02 07:34:08.653 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:08.653 Historical data download thread signaled to stop. | 2021-09-02 07:34:08.709 HD Request # 24 | Timestamp of first Intraday data file record written: 2021-09-02 07:19:40.199000 | 2021-09-02 07:34:08.709 HD Request # 24 | Received 213 Intraday data records from 2021-09-02 07:19:29.099000 to 2021-09-02 07:24:08.887000 (4.7 minutes) and wrote 212 records for MESU21_FUT_CME | 2021-09-02 07:34:08.710 HD Request # 24 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:24:08.887000 | 2021-09-02 07:34:08.713 HD Request # 24 | Completion time: 0s | 2021-09-02 07:34:08.713 HD Request # 24 | Intraday data download complete for MESU21_FUT_CME. Unique request ID: 23 | 2021-09-02 07:34:08.713 Removing historical data download ID 23. | 2021-09-02 07:34:08.713 Real-time Intraday chart data file updates started for MESU21_FUT_CME | 2021-09-02 07:34:08.713 Intraday chart data file opened for MESU21_FUT_CME | 2021-09-02 07:34:08.713 HD Request # 24 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:08.713 Triggering next historical data download in queue. | 2021-09-02 07:34:08.713 HD Request # 25 | Downloading Intraday chart data for ESU21_FUT_CME to the file ESU21_FUT_CME.scid. Service: cme | 2021-09-02 07:34:08.713 Socket (5) | Socket gracefully closed by remote side. | 2021-09-02 07:34:08.713 Socket (5) | Closed. | 2021-09-02 07:34:08.713 HD Request # 25 | Download start date-time: 2021-09-02 07:19:24.000000. File last date-time: 2021-09-02 07:19:24.420009 | 2021-09-02 07:34:08.713 HD Request # 25 | Using server: ds21.sierracharts.com port 10149 | 2021-09-02 07:34:08.714 Socket (4) | Creating socket. | 2021-09-02 07:34:08.714 Socket (4) | New receive buffer size: 5242880 | 2021-09-02 07:34:08.714 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-09-02 07:34:08.714 HD Request # 25 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:08.846 HD Request # 25 | Sending historical data logon request message. | 2021-09-02 07:34:08.846 HD Request # 25 | Requesting Intraday data. Start date-time: 2021-09-02 07:19:24. Record interval: 0. Symbol: ESU21 | 2021-09-02 07:34:08.905 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\MNQU21_FUT_CME.scid. Thread ID: 35568 | 2021-09-02 07:34:08.933 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\TICK-NYSE.scid. Thread ID: 5516 | 2021-09-02 07:34:08.943 HD Request # 25 | Decompressing data. | 2021-09-02 07:34:08.966 HD Request # 25 | Receiving Intraday data for ESU21_FUT_CME starting at 2021-09-02 07:19:24.390000 | 2021-09-02 07:34:08.966 Socket (4) | CloseSocket call. | 2021-09-02 07:34:08.967 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:08.967 Socket (4) | Socket gracefully closed by remote side. | 2021-09-02 07:34:09.027 Socket (4) | Closed. | 2021-09-02 07:34:09.027 Historical data download thread signaled to stop. | 2021-09-02 07:34:09.071 HD Request # 25 | Timestamp of first Intraday data file record written: 2021-09-02 07:19:38.382000 | 2021-09-02 07:34:09.071 HD Request # 25 | Received 591 Intraday data records from 2021-09-02 07:19:24.390000 to 2021-09-02 07:24:08.373000 (4.7 minutes) and wrote 565 records for ESU21_FUT_CME | 2021-09-02 07:34:09.071 HD Request # 25 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:24:08.373000 | 2021-09-02 07:34:09.074 HD Request # 25 | Completion time: 1s | 2021-09-02 07:34:09.074 HD Request # 25 | Intraday data download complete for ESU21_FUT_CME. Unique request ID: 24 | 2021-09-02 07:34:09.074 Removing historical data download ID 24. | 2021-09-02 07:34:09.074 Real-time Intraday chart data file updates started for ESU21_FUT_CME | 2021-09-02 07:34:09.074 Intraday chart data file opened for ESU21_FUT_CME | 2021-09-02 07:34:09.074 HD Request # 25 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:09.074 Triggering next historical data download in queue. | 2021-09-02 07:34:09.074 HD Request # 26 | Downloading Intraday chart data for TICK-NASDAQ to the file TICK-NASDAQ.scid. Service: statscalc | 2021-09-02 07:34:09.074 HD Request # 26 | Download start date-time: 2021-09-02 07:29:47.000000. File last date-time: 2021-09-02 07:29:47.201000 | 2021-09-02 07:34:09.075 HD Request # 26 | Using server: ds4.sierracharts.com port 10150 | 2021-09-02 07:34:09.075 Socket (4) | Creating socket. | 2021-09-02 07:34:09.075 Socket (4) | New receive buffer size: 5242880 | 2021-09-02 07:34:09.075 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-09-02 07:34:09.075 Chart #7 has tagged chart #5 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:09.167 HD Request # 26 | Setting DTC encoding to Binary VLS | 2021-09-02 07:34:09.241 HD Request # 26 | Sending historical data logon request message. | 2021-09-02 07:34:09.241 NQU21_FUT_CME [CV][M] 12000 Volume #10 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:09.365 Chart #5 has tagged chart #16 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:09.377 Chart #3 has tagged chart #2 for full recalculation. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:09.378 NQU21_FUT_CME[M] 1 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:09.382 Chart #9 has tagged chart #14 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:09.776 HD Request # 26 | Requesting Intraday data. Start date-time: 2021-09-02 07:29:47. Record interval: 0. Symbol: TICK-NASDAQ | 2021-09-02 07:34:09.857 NQU21_FUT_CME [CV][M] 1 Day #2 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:09.901 HD Request # 26 | Decompressing data. | 2021-09-02 07:34:09.934 HD Request # 26 | Receiving Intraday data for TICK-NASDAQ starting at 2021-09-02 07:29:47.000000 | 2021-09-02 07:34:09.935 Socket (4) | CloseSocket call. | 2021-09-02 07:34:09.935 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-02 07:34:09.935 Historical data download thread signaled to stop. | 2021-09-02 07:34:10.012 HD Request # 26 | Timestamp of first Intraday data file record written: 2021-09-02 07:29:48.000000 | 2021-09-02 07:34:10.012 HD Request # 26 | Received 264 Intraday data records from 2021-09-02 07:29:47.000000 to 2021-09-02 07:34:10.000000 (4.4 minutes) and wrote 263 records for TICK-NASDAQ | 2021-09-02 07:34:10.012 Socket (4) | Socket gracefully closed by remote side. | 2021-09-02 07:34:10.013 Socket (4) | Closed. | 2021-09-02 07:34:10.013 HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2021-09-02 11:34:10.000000 | 2021-09-02 07:34:10.016 Added 2 Time and Sales records to Intraday data file for TICK-NASDAQ after download. | 2021-09-02 07:34:10.016 HD Request # 26 | Completion time: 1s | 2021-09-02 07:34:10.016 HD Request # 26 | Intraday data download complete for TICK-NASDAQ. Unique request ID: 25 | 2021-09-02 07:34:10.016 Removing historical data download ID 25. | 2021-09-02 07:34:10.016 Real-time Intraday chart data file updates started for TICK-NASDAQ | 2021-09-02 07:34:10.016 Intraday chart data file opened for TICK-NASDAQ | 2021-09-02 07:34:10.016 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2021-09-02 07:34:10.016 Triggering next historical data download in queue. | 2021-09-02 07:34:10.016 No download requests in the queue to start downloads for. | 2021-09-02 07:34:10.016 Chart #3 has tagged chart #14 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.045 Chart #3 has tagged chart #7 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.045 TICK-NYSE[M] 2 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.050 NQU21_FUT_CME [CV][M] 30 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:10.073 NQU21_FUT_CME[M] 2000 Volume #8 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:10.108 Chart #2 has tagged chart #10 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 Chart #2 has tagged chart #4 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 Chart #2 has tagged chart #5 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 Chart #2 has tagged chart #7 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 Chart #2 has tagged chart #8 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 Chart #2 has tagged chart #9 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.399 MNQU21_FUT_CME [CV][M] 1 Day #14 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.400 NQU21_FUT_CME [CV][M] 20000 Volume #9 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:10.501 ESU21_FUT_CME [CV][M] 30 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.524 ESU21_FUT_CME [CV][M] 5 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:10.573 Chart #1 has tagged chart #10 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #1 has tagged chart #12 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #1 has tagged chart #2 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #1 has tagged chart #4 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #1 has tagged chart #6 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #1 has tagged chart #9 for full recalculation. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.822 Chart #2 has tagged chart #1 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 Chart #2 has tagged chart #10 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 Chart #2 has tagged chart #11 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 Chart #2 has tagged chart #5 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 Chart #2 has tagged chart #7 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 Chart #2 has tagged chart #8 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:10.934 MNQU21_FUT_CME [CV][M] 1 Day #7 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:10.935 MNQU21_FUT_CME [CV][M] 6000 Volume #10 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:11.062 TICK-NASDAQ[M] 2 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:11.100 TICK-NASDAQ[M] 2 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: MINI-NQ.Cht | 2021-09-02 07:34:11.147 ESU21_FUT_CME [CV][M] 2000 Volume #10 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:11.169 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ESU21_FUT_CME.scid. Thread ID: 35568 | 2021-09-02 07:34:11.718 TICK-NYSE[M] 2 Min #14 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:11.718 MNQU21_FUT_CME[M] 1 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:11.745 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\MESU21_FUT_CME.scid. Thread ID: 35568 | 2021-09-02 07:34:12.140 MNQU21_FUT_CME [CV][M] 30 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:12.141 MESU21_FUT_CME [CV][M] 2 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:12.189 Chart #5 has tagged chart #16 for full recalculation. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:12.342 ESU21_FUT_CME [CV][M] 20000 Volume #7 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:12.344 ESU21_FUT_CME [CV][M] 2 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:12.423 Chart #9 has tagged chart #14 for full recalculation. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:12.571 MESU21_FUT_CME [CV][M] 20000 Volume #8 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:12.571 MNQU21_FUT_CME [CV][M] 20000 Volume #2 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:12.613 TICK-NYSE[M] 2 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:12.757 ESU21_FUT_CME [CV][M] 240 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:12.782 MNQU21_FUT_CME[M] 2000 Volume #4 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-NQ.Cht | 2021-09-02 07:34:12.799 MESU21_FUT_CME [CV][M] 5 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:13.130 MESU21_FUT_CME [CV][M] 240 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:13.326 MESU21_FUT_CME [CV][M] 30 Min #11 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:13.388 MESU21_FUT_CME [CV][M] 6000 Volume #7 | Performing a full recalculation because it has been tagged. Chartbook: MICRO-ES.Cht | 2021-09-02 07:34:13.546 TICK-NYSE[M] 2 Min #14 | Performing a full recalculation because it has been tagged. Chartbook: MINI-ES.Cht | 2021-09-02 07:34:13.851 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\TICK-NASDAQ.scid. Thread ID: 5516 | 2021-09-02 07:34:13.968 Date Time Of Last Edit: 2021-09-02 11:38:42
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| [2021-08-31 14:37:07] |
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Open at least one futures chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-31 14:37:15
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| [2021-09-02 11:42:47] |
| User837219 - Posts: 2 |
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Ok i sent you a copy of my log file after completing what you asked. thank you for your help.
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| [2021-09-02 15:39:06] |
| John - SC Support - Posts: 38280 |
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Your issue is that you only have the NYMEX Non-Professional Top-of-Book exchange active, but you are trying to get data for symbols that are traded on other exchanges within the CME Group. As such, those other symbols are going to be the delayed data. In order to get the real-time data, you will need to activate the appropriate exchanges to ensure you cover all the symbols you want. If you just need the CME Exchange top of book, then it is easiest just to add that one exchange for an additional $1.25. But if you need a 3rd, then it is best to go with the Full CME Group for NonProfessional Trading Accounts, which gives you all 4 exchanges for $3.25. Just be aware that there are not refunds for the exchanges, so if you were to deactivate the NYMEX Top-of-Book and activate the Full CME Group for NonProfessionals, then you would not get back the $1.25 and you will pay the full $3.25 for the remainder of this month for the new exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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