Support Board
Date/Time: Fri, 28 Feb 2025 18:10:33 +0000
Help me log in to the platform
View Count: 929
| [2021-08-27 06:39:08] |
| User150435 - Posts: 17 |
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Good afternoon. I haven't used the platform for a long time and my data is outdated for some reason. I have a real account with an AMP broker. I was told there that I would activate the package. I did it. But I had my doubts. The platform is not a ninja where it is very simplified and requires diligence so the question is : you will be able to understand that this is me and understand my broker that this is me. I have activated the services but I can't log in to the platform because there is no login and password. Can you explain how this will all work?
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 Буфер обмена-1.jpg / V - Attached On 2021-08-27 06:38:04 UTC - Size: 159.46 KB - 198 views |
| [2021-08-27 14:50:11] |
| John - SC Support - Posts: 38280 |
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We are not sure what the exact problem is that you are having. If you are having trouble logging into your Sierra Chart software, then note that you logged into this support board and posted from your account, so you would just need to use that same Username and Password to log into your Sierra Chart software. If you are having a problem connecting to your AMP account, then most likely you are setup to use CQG with AMP. If this is the case, then you will need to follow these instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-27 18:06:17] |
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The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-27 20:43:17] |
| User150435 - Posts: 17 |
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Thank you guys, you helped me faster than my broker. He doesn't want to help me yet. I went to the platform and opened the micro oil chart and there is such a problem loading only until August 19. There are no further downloads. Maybe this is due to the lack of connection to the broker
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| [2021-08-28 09:04:33] |
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For reliable and complete Real-time market data for Sierra Chart use the Denali Exchange Data Feed: Denali Exchange Data Feed We cannot help with CQG data. For now we recommend using this data feed: Delayed Exchange Data Feed You can get started right away with this data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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