Support Board
Date/Time: Fri, 28 Feb 2025 13:35:39 +0000
Limited data showing on intraday chart
View Count: 623
| [2021-08-19 23:02:42] |
| User923944 - Posts: 8 |
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I have opened a new intraday chart (ES) and find that it will only show me bars from the time the chart was opened even though my chart settings call for 30 days of data and selects a date range beginning several months back. I have tried "delete all data and download", but same result. If it makes a difference, I'm using a rithmic connection with credentials supplied by Edgeclear. Can you make a suggestion? Thanks
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| [2021-08-20 03:07:20] |
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We need to get some information from the Message Log. First thing we want you to do is to follow the instructions here to update to the latest prerelease (2298): Software Download: Fast Update After the update follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-21 21:13:11] |
| User923944 - Posts: 8 |
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Software version: 2299 64-bit | 2021-08-21 15:07:47.891 Primary Thread ID: 4192 | 2021-08-21 15:07:47.891 Usage end date: 2021-09-14 | 2021-08-21 15:07:47.891 Enabled for: Advanced Features 2. | 2021-08-21 15:07:47.891 Enabled for: Sierra Chart Historical Data Service. | 2021-08-21 15:07:47.891 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-21 15:07:47.891 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-21 15:07:47.891 Enabled for exchange2: CME | 2021-08-21 15:07:47.891 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-21 15:07:47.891 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-08-21 15:07:47.891 Custom symbol settings values: enabled | 2021-08-21 15:07:47.891 Chart Update Interval: 500 | 2021-08-21 15:07:47.891 Intraday Data Storage Time Unit: 1 | 2021-08-21 15:07:47.891 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-21 15:07:47.891 2021-08-21 21:07:47 Local computer time in UTC | 2021-08-21 15:07:47.891 2021-08-21 15:07:47 Local computer time in SC Time Zone | 2021-08-21 15:07:47.891 2021-08-21 21:05:55 Server time in UTC | 2021-08-21 15:07:47.891 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-21 15:07:47.891 Program path: C:\SierraChart\ | 2021-08-21 15:07:47.891 Data Files path: C:\SierraChart\Data\ | 2021-08-21 15:07:47.891 OS Version Number: 10.0 | 2021-08-21 15:07:47.891 Locale Setting: C | 2021-08-21 15:07:47.891 DLLs: UserContributedStudies_64.dll | 2021-08-21 15:07:47.892 Allowed protected custom studies: | 2021-08-21 15:07:47.892 File >> Disconnect selected. | 2021-08-21 15:08:50.183 WSACleanup called. | 2021-08-21 15:08:50.183 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-08-21 15:08:50.184 DTC Client socket (1) | CloseSocket call. | 2021-08-21 15:08:50.185 Rithmic Direct - DTC | Disconnected. | 2021-08-21 15:08:50.185 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-21 15:08:50.185 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-08-21 15:08:50.223 DTC Client socket (1) | Closed. | 2021-08-21 15:08:50.224 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-08-21 15:08:58.089 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-08-21 15:08:58.092 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-08-21 15:08:58.092 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-21 15:08:58.093 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-08-21 15:08:58.093 Rithmic Direct - DTC | Network connection to server complete. | 2021-08-21 15:08:58.137 Rithmic Direct - DTC | Starting socket receive thread. | 2021-08-21 15:08:58.137 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-08-21 15:08:58.137 Rithmic Direct - DTC | Sending logon request message. | 2021-08-21 15:08:58.137 Rithmic Direct - DTC | Received logon response. | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Server Name: . | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Successfully connected. | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Trading is supported. | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Order cancel and replace is supported. | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | OCO Orders supported. | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2021-08-21 15:08:58.288 Rithmic Direct - DTC | Connected to server complete. | 2021-08-21 15:08:58.288 Triggering next historical data download in queue. | 2021-08-21 15:08:58.290 Triggering next historical data download in queue. | 2021-08-21 15:08:58.290 Triggering next historical data download in queue. | 2021-08-21 15:08:58.290 Triggering next historical data download in queue. | 2021-08-21 15:08:58.290 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-08-21 15:08:58.291 No download requests in the queue to start downloads for. | 2021-08-21 15:08:58.291 No download requests in the queue to start downloads for. | 2021-08-21 15:08:58.291 No download requests in the queue to start downloads for. | 2021-08-21 15:08:58.291 No download requests in the queue to start downloads for. | 2021-08-21 15:08:58.291 |
| [2021-08-23 21:46:41] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-23 22:09:05] |
| User923944 - Posts: 8 |
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My broker is Edgeclear. Using the rithmic credentials they supplied, I am able to open an ES intraday chart, but only five days of data is provided. At this point, I'm inclined to switch to the Denali exchange data feed with Sierra chart order routing to Edgeclear. Would that be your suggestion?
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| [2021-08-24 14:49:10] |
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Well you do already have the Denali Exchange Data Feed active. The next step is to make sure you are connecting to your live Rithmic account. Instructions: Rithmic Trading Platform Service: Setup Instructions When our direct CME order routing becomes available through Edge Clear we would recommend switching at that time, to that service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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