Support Board
Date/Time: Fri, 28 Feb 2025 10:03:35 +0000
Data feed not connected
View Count: 337
| [2021-08-16 16:35:21] |
| User235200 - Posts: 1 |
|
I've subscribe to 15days trial but cannot cannot to delayed data feed. Please help |
| [2021-08-16 18:35:23] |
| John - SC Support - Posts: 38259 |
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You should have the delayed streaming data for the CME Group, EUREX and CFE without any issues. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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