Support Board

Date/Time: Fri, 28 Feb 2025 14:52:58 +0000

Post From: Data feed not connected

[2021-08-16 18:35:23] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38260
You should have the delayed streaming data for the CME Group, EUREX and CFE without any issues. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing