Support Board
Date/Time: Fri, 28 Feb 2025 09:17:25 +0000
Printing Problems on Win10/SC2292
View Count: 705
| [2021-08-13 23:22:24] |
| User275839 - Posts: 61 |
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Hello - I am consistently having issues printing from Sierra Chart (v.2292). Quitting and restarting Sierra solves the problem temporarily, but if some time (1 or 2 hours?) goes by with no print activity, the error occurs again. Message Log says only: YMU21 [CV][M] 1 Min #2 | Print dialog error code: 2 | 2021-08-13 16:06:41.141 Error Alert image is attached. The system print dialog flashes into view for a brief instant, then disappears, and Sierra posts the error alert. Quitting and restarting fixes things for a while, but having to close down everything and start up again from scratch to be able to print is rather inconvenient. Any ideas on how to get printing stable? |
 Sierra2292PrintError2021-08-13.jpg / V - Attached On 2021-08-13 23:15:00 UTC - Size: 19.52 KB - 162 views |
| [2021-08-14 07:42:49] |
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We do not know why there is a problem. This is going to be an operating system level issue. Have you tried printing to a PDF instead of to an actual printer? Or to an XPS document?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-17 23:26:26] |
| User275839 - Posts: 61 |
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Hi - Thank you for your response. Unfortunately I don't think I can try the steps you suggested because as I noted the system print dialog never becomes available. The dialog flashes for an instant (only the window frame of the print dialog gets drawn), then disappears, and Sierra puts up its alert. A bit more info... After I restart Sierra, I can print OK, multiple charts, as long as I keep printing one after another in succession. It's when there is an extended pause in printing that the problem occurs. Also, when this occurred today, I tried switching to a different app to see if the issue was system wide. However, I was able to print normally from the other app (Evernote). I don't know anything about Windows' printing architecture, but the behavior makes me think that Sierra may be holding on to a stale reference to some system resource, which then fails when it tries to invoke the print dialog? Here's my system info if it can be of any use: Edition Windows 10 Pro Version 20H2 Installed on 9/22/2020 OS build 19042.1165 Experience Windows Feature Experience Pack 120.2212.3530.0 |
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