Support Board
Date/Time: Fri, 28 Feb 2025 04:43:24 +0000
Not Able To Access Chart
View Count: 392
| [2021-08-09 14:12:00] |
| Sergio Hernandez - Posts: 23 |
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MDHG: Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-08-09 06:47:02.893 * Chartbook was provided by my mentor. Not sure why this is happening. Charbook includes footprint, PnF charts and heatmap/order book. Any help would be appreciated. |
| [2021-08-09 15:35:52] |
| John - SC Support - Posts: 38259 |
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You are getting these messages because you are trying to access features that are not available in your current Service Package. If you want to use the Market Depth Historical Graph and/or Numbers Bars, you will need to be on the Advanced Package, which would be Package 11 in your case (Advanced Package & Denali Exchange Data Feed Fee). -------------------- Separately, we see that you are currently on a package that includes the Denali Exchange Data Feed Fee, but you do not have any exchanges active. In order to get the Real-Time data from the Denali Exchange Data Feed you need to go through and complete all of the Setup Instructions for the CME Group that can be found at this link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* If you need data for the EUREX or CFE, then you will find those instructions on the same page. Scroll to the top of the page to find the link to the specific section that you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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