Support Board
Date/Time: Fri, 28 Feb 2025 05:03:36 +0000
Data/charts very weird
View Count: 482
| [2021-08-03 22:43:14] |
| timin - Posts: 36 |
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Hi, i opened my chartbook after the weekend and have had many problems, i think they could potentially be connected to data. when you look at my account, i havn't renewed my denali, this is because i am using another data service for the next couple of weeks called rithmic. whats happening: -im unable to load any data past the most recent candle, despite 40 days in chart settings. i have tried delete and download all data as well as updating sierra. -My dom market depth is now only 1 tick... 4 days ago it was unlimeted -my message log is going crazy, telling me that "#35 caught an unhandled exception... message:15...." Even though i have deleted chart 35 im very confused. would this all be resolved if i just payed for the denali data regardless? because im happy to do it. also, when did that data package expire. thank you |
| [2021-08-04 13:56:16] |
| John - SC Support - Posts: 38259 |
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-im unable to load any data past the most recent candle, despite 40 days in chart settings. i have tried delete and download all data as well as updating sierra.
-My dom market depth is now only 1 tick... 4 days ago it was unlimeted These items are related to the Rithmic data. They have limited historical data. With regards to the Market Depth, we recommend checking with your broker to ensure that you are signed up to get the Market Depth data from Rithmic. -my message log is going crazy, telling me that "#35 caught an unhandled exception... message:15...." Even though i have deleted chart 35
There is something still not quite right. If you can copy that section of your Message Log we can help you a bit further. But it does sound like Chart #35 is still there. im very confused. would this all be resolved if i just payed for the denali data regardless? because im happy to do it. also, when did that data package expire.
Using the Denali Exchange Data Feed would definitely resolve your first two issues (Historical Data and Market Depth). The Denali exchange that you had selected did not renew on August 1, 2021 since you did not have enough funds in your account at that time. The exchanges renew on the first of each month. To reactivate the exchange go to the Recurring Services page and scroll to the bottom and then select the button that states Reactivate Exchange for the exchange(s) you want to reactivate. Make sure you have enough funds in your account to reactivate them. You can access the Recurring Services page from the following link and then logging into the Sierra Chart website with the same Account Name and Password that you use to login to your Sierra Chart software: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You can access the Payments page at this link (again, logging in if necessary): https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-11 06:01:20] |
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-my message log is going crazy, telling me that "#35 caught an unhandled exception... message:15...." Even though i have deleted chart 35 Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface If it relates to OpenGL, then disable that: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-11 06:02:12
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