Support Board
Date/Time: Mon, 25 Nov 2024 22:27:06 +0000
Sierra chart data feed - charts are not live
View Count: 1206
| [2014-03-19 18:50:48] |
| User63019 - Posts: 1 |
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Hi, I have Sieera chart datafeed and account at interactivebrokers. Historical data downloads fine but chart is not moving,has no live data. From the log I can sess that I hava balance below 500 but I have much more at IB (username ladosek) Software version: 1102 | 2014-03-19 19:32:41 Usage end date: 2014-03-25 | 2014-03-19 19:32:41 Enabled for: Sierra Chart Historical Data Service. | 2014-03-19 19:32:41 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-19 19:32:41 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-03-19 19:32:41 Received 1 data feed usernames. | 2014-03-19 19:32:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-19 19:32:41 Active service: Interactive Brokers | 2014-03-19 19:32:41 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-19 19:32:41 2014-03-19 19:32:41 Local computer clock time | 2014-03-19 19:32:41 2014-03-19 18:32:41 GMT time | 2014-03-19 19:32:41 2014-03-19 19:32:41 Time zone adjusted time | 2014-03-19 19:32:41 Time difference to server time: 1 seconds. | 2014-03-19 19:32:41 Program path: C:\SierraChart\ | 2014-03-19 19:32:41 Data Files path: C:\SierraChart\Data\ | 2014-03-19 19:32:41 OS Version Number: 6.2 | 2014-03-19 19:32:41 Checking for new symbol settings for ib | 2014-03-19 19:32:41 Requesting symbol settings for ib. Overwrite = on. | 2014-03-19 19:32:41 Request for symbol settings completed. | 2014-03-19 19:32:42 Processed received symbol settings | 2014-03-19 19:32:43 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-19 19:32:46 The network socket is connected. | 2014-03-19 19:32:46 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-19 19:32:46 TWS server version: 70 | 2014-03-19 19:32:46 IB: Connected. Waiting for account information. | 2014-03-19 19:32:46 IB Account information received. | 2014-03-19 19:32:46 Connected to IB Live account. | 2014-03-19 19:32:46 Interactive Brokers: Requesting Trade Positions for account: U1196028 | 2014-03-19 19:32:46 Next valid order ID: 1 | 2014-03-19 19:32:46 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-19 19:32:46 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2014-03-19 19:32:46 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-19 19:32:46 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2014-03-19 19:32:46 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-03-19 19:32:46 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-03-19 19:32:46 Next valid order ID: 1 | 2014-03-19 19:32:46 IB Account information received. | 2014-03-19 19:32:46 Connected to IB Live account. | 2014-03-19 19:32:46 Interactive Brokers: Received Trade Positions download end message for account U1196028 | 2014-03-19 19:32:46 Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2014-03-19 19:32:51 Date rule based rollover from NQ-201312-GLOBEX to next contract occurs at 2013-12-12 | 2014-03-19 19:32:51 Date rule based rollover from NQ-201403-GLOBEX to next contract occurs at 2014-03-13 | 2014-03-19 19:32:51 Date rule based rollover from NQ-201406-GLOBEX to next contract occurs at 2014-06-12 | 2014-03-19 19:32:51 Checking Intraday data file for symbol NQ-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-12 | 2014-03-19 19:32:51 Checking Daily data file for symbol NQ-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-07 | 2014-03-19 19:32:51 Checking Intraday data file for symbol NQ-201403-GLOBEX for the date range from 2013-12-12 to 2014-03-13 | 2014-03-19 19:32:51 Checking Daily data file for symbol NQ-201403-GLOBEX for the date range from 2013-12-12 to 2014-03-08 | 2014-03-19 19:32:51 Checking Intraday data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 0 | 2014-03-19 19:32:51 Checking Daily data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 0 | 2014-03-19 19:32:51 Symbols used for NQ-201406-GLOBEX continuous contract chart: | 2014-03-19 19:32:51 NQ-201312-GLOBEX | 2014-03-19 19:32:51 NQ-201403-GLOBEX | 2014-03-19 19:32:51 NQ-201406-GLOBEX | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: Performing continuous futures contract back adjustment calculations. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: NQ-201312-GLOBEX Open price on 2013-12-12 is 3471.25. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: NQ-201403-GLOBEX Open price on 2013-12-12 is 3466.75. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: NQ-201312-GLOBEX price difference to NQ-201403-GLOBEX is -4.5. | 2014-03-19 19:32:51 Error while getting daily open price with date 2014-03-16 from file. C:\SierraChart\Data\NQH14.dly. Error: Encountered end of file. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: NQ-201406-GLOBEX Open price on 2014-03-13 is 3701. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: NQ-201403-GLOBEX price difference to NQ-201406-GLOBEX is 0. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: Back adjust amount for symbol NQ-201312-GLOBEX is -4.5. | 2014-03-19 19:32:51 NQ-201406-GLOBEX [CB] 30 Min #3: Back adjust amount for symbol NQ-201403-GLOBEX is 0. | 2014-03-19 19:32:51 Mapping NQ-201406-GLOBEX to NQM4. Service code: cme | 2014-03-19 19:32:51 SC Exchange Data - Starting real-time market data updates for: NQM4 | 2014-03-19 19:32:51 Using username 0 | 2014-03-19 19:32:51 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-19 19:32:51 Socket error on address resolution: Windows error code 11002: Toto je obvykle přechodná porucha během překladu názvů hostitele a znamená, že místní server nepřijal odpověď od autoritativního serveru. | 2014-03-19 19:32:51 SC Exchange Data: Disconnected from the server. | 2014-03-19 19:32:51 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-03-19 19:32:51 HD Request # 2 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: cme | 2014-03-19 19:32:51 HD Request # 2 - Download start Date-Time: 2014-03-17 20:38:23.0 | 2014-03-19 19:32:51 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-19 19:32:52 Socket error on address resolution: Windows error code 11002: Toto je obvykle přechodná porucha během překladu názvů hostitele a znamená, že místní server nepřijal odpověď od autoritativního serveru. | 2014-03-19 19:32:52 HD Request # 2 - Error downloading historical Intraday data for NQ-201406-GLOBEX. The network socket has been closed. Retrying download. | 2014-03-19 19:32:52 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201406-GLOBEX | 2014-03-19 19:32:52 HD Request # 3 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: cme | 2014-03-19 19:32:52 HD Request # 3 - Download start Date-Time: 2014-03-17 20:38:23.0 | 2014-03-19 19:32:52 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-19 19:32:52 Mapping YM-201406-ECBOT to YMM4. Service code: cbot | 2014-03-19 19:32:52 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-19 19:32:52 SC Exchange Data - Starting real-time market data updates for: YMM4 | 2014-03-19 19:32:52 Using username 0 | 2014-03-19 19:32:52 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-03-19 19:32:52 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-19 19:32:52 Mapping ES-201406-GLOBEX to ESM4. Service code: cme | 2014-03-19 19:32:52 SC Exchange Data - Starting real-time market data updates for: ESM4 | 2014-03-19 19:32:52 IB: Requesting historical order fills for account U1196028 | 2014-03-19 19:32:52 Interactive Brokers: Received Open orders end message. | 2014-03-19 19:32:52 The network socket is connected. | 2014-03-19 19:32:52 HD Request # 3 - Sending historical data logon request message. | 2014-03-19 19:32:52 The network socket is connected. | 2014-03-19 19:32:52 SC Exchange Data: Connected to server. | 2014-03-19 19:32:52 SC Exchange Data: Sending logon request message. | 2014-03-19 19:32:52 SC Market Stats - Starting real-time market data updates for: TICK-NYSE | 2014-03-19 19:32:52 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-19 19:32:52 Socket error on address resolution: Windows error code 11002: Toto je obvykle přechodná porucha během překladu názvů hostitele a znamená, že místní server nepřijal odpověď od autoritativního serveru. | 2014-03-19 19:32:52 SC Market Stats: Disconnected from the server. | 2014-03-19 19:32:52 SC Market Stats: Data feed disconnected. Will reconnect. | 2014-03-19 19:32:52 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-19 19:32:53 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-19 19:32:53 SC Exchange Data - Successfully connected. | 2014-03-19 19:32:53 SC Exchange Data - Restarting real-time data updates for symbol: ES-201406-GLOBEX -> ESM4 | 2014-03-19 19:32:53 SC Exchange Data - Restarting real-time data updates for symbol: NQ-201406-GLOBEX -> NQM4 | 2014-03-19 19:32:53 SC Exchange Data - Restarting real-time data updates for symbol: YM-201406-ECBOT -> YMM4 | 2014-03-19 19:32:53 HD Request # 3 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-17 19:38:23. Record interval: 0 | 2014-03-19 19:32:53 Symbol Error - ES-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-19 19:32:53 Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-19 19:32:53 Symbol Error - YM-201406-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-19 19:32:53 HD Request # 3 - Decompressing data. | 2014-03-19 19:32:53 HD Request # 3 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-03-17 20:38:23 | 2014-03-19 19:32:53 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-17 20:38:24 | 2014-03-19 19:32:53 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-19 19:32:54 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-19 19:32:54 The network socket is connected. | 2014-03-19 19:32:54 SC Market Stats: Connected to server. | 2014-03-19 19:32:54 SC Market Stats: Sending logon request message. | 2014-03-19 19:32:54 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-19 19:32:55 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-19 19:32:55 SC Market Stats - Successfully connected. | 2014-03-19 19:32:55 SC Market Stats - Restarting real-time data updates for symbol: TICK-NYSE | 2014-03-19 19:32:55 The network socket for historical data has been closed. | 2014-03-19 19:32:55 HD Request # 3 - Received 304098 records from 2014-03-17 20:38:23 to 2014-03-19 19:22:55 (46.7 hours) and wrote 304093 records for NQ-201406-GLOBEX | 2014-03-19 19:32:55 HD Request # 3 - Intraday download COMPLETE for NQ-201406-GLOBEX | 2014-03-19 19:32:55 Real-time Intraday chart data file updates started for NQ-201406-GLOBEX | 2014-03-19 19:32:55 |
| [2014-03-19 20:19:28] |
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This has now been resolved for you. Reconnect to the data feed with the Disconnect and Connect commands on the File menu. If you are missing any data in the Intraday charts refer to help topic 7.1: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html We also see this in the Message Log: Error while getting daily open price with date 2014-03-16 from file. C:\SierraChart\Data\NQH14.dly. Error: Encountered end of file. | 2014-03-19 19:32:51 Select File >> Open Historical Chart and delete the NQH14.dly file. After that go to the NQ Intraday charts and reload them with Chart >> Reload. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-19 20:20:26
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