Support Board
Date/Time: Mon, 25 Nov 2024 22:28:39 +0000
Не транслируются данные в реальном времени
View Count: 1099
| [2014-03-19 14:59:23] |
| User55567 - Posts: 4 |
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Здравствуйте! У меня в версии 1109 сегодня почему-то не происходит трансляция реальных данных по ES (июньский контракт), при удалении данных и их повторной загрузке происходит подгрузка истории (на момент написания сообщения подгружена история на 9:37 по Чикагскому времени), а далее трансляция реальных данных не происходит. Символы использую новые (фид от CTS T4). На втором компьютере использую старые символы и реальные данные поступают без задержек. Подскажите пожалуйста в чем может быть причина. Заранее благодарю за ответ |
| [2014-03-19 17:10:21] |
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Restart Sierra Chart and open a chart for the ES futures. After this provide a copy of the Message Log after the historical data downloading is complete. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 17:36:58] |
| User55567 - Posts: 4 |
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Спасибо, проблему решила тем, что полностью переустановила Сьерра Chart на компьютере и трансляция реальных данных пошла в рабочем режиме. |
| [2014-03-19 17:56:28] |
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Reinstalling was not necessary. That was not the problem. If there is an issue, most likely it is simply due to a problem on the CTS T4 side where they are not responding to "Security Definition" requests or providing the data requested. This is something that we have been concerned about due to the symbol changes they have made. Therefore, there is a potential for the problem to happen again. If it does, let us know and do not reinstall. We will see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-20 08:42:20] |
| User55567 - Posts: 4 |
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Здравствуйте! К сожалению Вы правы проблема осталась. Software version: 1109 | 2014-03-20 03:36:37 Usage end date: 2014-05-19 | 2014-03-20 03:36:37 Enabled for: Sierra Chart Historical Data Service. | 2014-03-20 03:36:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-20 03:36:37 Active service: CTS T4 | 2014-03-20 03:36:37 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-20 03:36:37 2014-03-20 14:36:37 Local computer clock time | 2014-03-20 03:36:37 2014-03-20 08:36:37 GMT time | 2014-03-20 03:36:37 2014-03-20 03:36:37 Time zone adjusted time | 2014-03-20 03:36:37 Time difference to server time: 7 seconds. | 2014-03-20 03:36:37 Program path: C:\SierraChart\ | 2014-03-20 03:36:37 Data Files path: C:\SierraChart\Data\ | 2014-03-20 03:36:37 OS Version Number: 6.2 | 2014-03-20 03:36:37 Checking for new symbol settings for cts | 2014-03-20 03:36:37 Symbol settings are up-to-date for cts | 2014-03-20 03:36:37 Error loading custom studies DLL: C:\SierraChart\Data\RTscanVol_rc2.dll. Windows error code 126: Не найден указанный модуль. | 2014-03-20 03:36:45 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Moja pervja chartbook TS.cht | 2014-03-20 03:36:47 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Moja pervja chartbook TS.cht | 2014-03-20 03:36:47 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Moja pervja chartbook TS.cht | 2014-03-20 03:36:47 Error loading custom studies DLL: C:\SierraChart\Data\RTscanVol_rc2.dll. Windows error code 126: Не найден указанный модуль. | 2014-03-20 03:36:48 Error loading custom studies DLL: C:\SierraChart\Data\RTscanVol_rc2.dll. Windows error code 126: Не найден указанный модуль. | 2014-03-20 03:36:48 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-20 03:36:49 CTS FIX - Firm: CTS | 2014-03-20 03:36:49 Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-03-20 03:36:49 The network socket is connected. | 2014-03-20 03:36:50 Starting SSL connection on the socket. | 2014-03-20 03:36:50 SSL socket is connected. | 2014-03-20 03:36:50 CTS FIX: Sending the Logon message. | 2014-03-20 03:36:50 CTS FIX: Connected to data and trade server. | 2014-03-20 03:36:51 Error loading custom studies DLL: C:\SierraChart\Data\RTscanVol_rc2.dll. Windows error code 126: Не найден указанный модуль. | 2014-03-20 03:36:51 CTS T4 - Starting real-time market data updates for: ES.20140600.CME_Eq | 2014-03-20 03:36:51 HD Request # 2 - Downloading Intraday chart data for ES.20140600.CME_Eq to the file ES.20140600.CME_Eq.scid. Service: cts | 2014-03-20 03:36:52 HD Request # 2 - Download start Date-Time: 2014-03-19 22:51:06.0 | 2014-03-20 03:36:52 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-03-20 03:36:52 CTS FIX: Received Account List collateral report. | 2014-03-20 03:36:52 CTS FIX: Subscribing to account: csergee | 2014-03-20 03:36:52 CTS T4 - Starting real-time market data updates for: ES.CME_20140600_ESM4.CME_Eq | 2014-03-20 03:36:52 CTS T4 - Starting real-time market data updates for: ES.CME_20140300_ESH4.CME_Eq | 2014-03-20 03:36:52 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-03-20 03:36:52 The network socket is connected. | 2014-03-20 03:36:52 Starting SSL connection on the socket. | 2014-03-20 03:36:52 CTS T4 - Sending security definition request for symbol ES.20140600.CME_Eq | 2014-03-20 03:36:52 CTS T4: Received matching security definition for symbol ES.20140600.CME_Eq. Subscribing to data. | 2014-03-20 03:36:52 SSL socket is connected. | 2014-03-20 03:36:52 CTS FIX Historical Data: Sending the Logon message. | 2014-03-20 03:36:53 CTS FIX Historical Data: Connected to Historical data server. | 2014-03-20 03:36:54 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-19 00:00:00 to 2014-03-19 00:00:00 (US Central Time). | 2014-03-20 03:36:54 CTS FIX: Requesting Open Orders for account: csergee | 2014-03-20 03:36:56 Requesting market depth updates for: ES.20140600.CME_Eq if supported. | 2014-03-20 03:36:56 Requesting market depth updates for: ES.CME_20140600_ESM4.CME_Eq if supported. | 2014-03-20 03:36:56 CTS FIX: Received Account List collateral report. | 2014-03-20 03:36:57 CTS FIX: Received Account Update collateral report. | 2014-03-20 03:36:57 CTS FIX: Received Account List collateral report. | 2014-03-20 03:37:07 HD Request # 2 - Receiving Intraday data for ES.20140600.CME_Eq starting at 2014-03-18 17:00:00 | 2014-03-20 03:37:11 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-20 00:00:00 to 2014-03-20 00:00:00 (US Central Time). | 2014-03-20 03:37:13 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-19 22:51:16 | 2014-03-20 03:37:15 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-21 00:00:00 to 2014-03-21 00:00:00 (US Central Time). | 2014-03-20 03:37:15 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-22 00:00:00 to 2014-03-22 00:00:00 (US Central Time). | 2014-03-20 03:37:15 HD Request # 2 - Received 525048 records from 2014-03-18 17:00:00 to 2014-03-20 03:37:19 (34.6 hours) and wrote 19183 records for ES.20140600.CME_Eq | 2014-03-20 03:37:15 HD Request # 2 - Intraday download COMPLETE for ES.20140600.CME_Eq | 2014-03-20 03:37:16 Real-time Intraday chart data file updates started for ES.20140600.CME_Eq | 2014-03-20 03:37:16 HD Request # 3 - Downloading Intraday chart data for ES.CME_20140600_ESM4.CME_Eq to the file ES.CME_20140600_ESM4.CME_Eq.scid. Service: cts | 2014-03-20 03:37:16 HD Request # 3 - Download start Date-Time: 2014-03-20 03:36:36.0 | 2014-03-20 03:37:16 HD Request # 3 - Error downloading historical Intraday data for ES.CME_20140600_ESM4.CME_Eq. Symbol Settings not found for symbol | 2014-03-20 03:37:16 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.CME_20140600_ESM4.CME_Eq | 2014-03-20 03:37:16 HD Request # 3 - Receiving Intraday data for ES.CME_20140600_ESM4.CME_Eq starting at 2014-03-20 03:37:05 | 2014-03-20 03:37:16 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-20 03:37:05 | 2014-03-20 03:37:16 Added 40 Time and Sales records to Intraday data file for ES.CME_20140600_ESM4.CME_Eq after download. | 2014-03-20 03:37:16 HD Request # 3 - Intraday download COMPLETE for ES.CME_20140600_ESM4.CME_Eq | 2014-03-20 03:37:16 Real-time Intraday chart data file updates started for ES.CME_20140600_ESM4.CME_Eq | 2014-03-20 03:37:16 HD Request # 4 - Downloading Intraday chart data for ES.CME_20140300_ESH4.CME_Eq to the file ES.CME_20140300_ESH4.CME_Eq.scid. Service: cts | 2014-03-20 03:37:16 HD Request # 4 - Download start Date-Time: 2014-03-20 03:36:10.0 | 2014-03-20 03:37:16 HD Request # 4 - Error downloading historical Intraday data for ES.CME_20140300_ESH4.CME_Eq. Symbol Settings not found for symbol | 2014-03-20 03:37:16 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.CME_20140300_ESH4.CME_Eq | 2014-03-20 03:37:16 HD Request # 4 - Receiving Intraday data for ES.CME_20140300_ESH4.CME_Eq starting at 2014-03-20 03:37:14 | 2014-03-20 03:37:16 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-20 03:37:14 | 2014-03-20 03:37:16 Added 2 Time and Sales records to Intraday data file for ES.CME_20140300_ESH4.CME_Eq after download. | 2014-03-20 03:37:16 HD Request # 4 - Intraday download COMPLETE for ES.CME_20140300_ESH4.CME_Eq | 2014-03-20 03:37:16 Real-time Intraday chart data file updates started for ES.CME_20140300_ESH4.CME_Eq | 2014-03-20 03:37:16 Chart #5 has tagged chart #8 for full recalculation. Chartbook: Moja pervja chartbook TS.cht | 2014-03-20 03:37:16 Chart #8 is performing a full recalculation because it has been tagged. Chartbook: Moja pervja chartbook TS.cht | 2014-03-20 03:37:16 CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2014-03-20 03:38:15 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2014-03-20 03:38:15 SSL shutdown indicates not able to send 'close notify'. | 2014-03-20 03:38:15 The SSL socket was shut down. | 2014-03-20 03:38:15 The SSL socket object has been freed. SSL state is now disconnected. | 2014-03-20 03:38:15 Socket has been shutdown and closed. | 2014-03-20 03:38:15 CTS FIX Historical Data: Logged out and disconnected. | 2014-03-20 03:38:15 CTS FIX Historical Data: Disconnected. | 2014-03-20 03:38:15 Date Time Of Last Edit: 2014-03-21 10:02:23
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| [2014-03-20 08:42:52] |
| User55567 - Posts: 4 |
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Ответ прошу дать на русском языке Спасибо. |
| [2014-03-21 10:01:16] |
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We still see symbols being used which use the old format: CTS T4 - Starting real-time market data updates for: ES.CME_20140600_ESM4.CME_Eq | 2014-03-20 03:36:52 CTS T4 - Starting real-time market data updates for: ES.CME_20140300_ESH4.CME_Eq | 2014-03-20 03:36:52 Change the symbols following the new format described on this page here: Notice: CTS Trading Service Symbols | Post: 27451 Update Sierra Chart by selecting Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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