Support Board
Date/Time: Tue, 04 Nov 2025 14:58:08 +0000
bitmex connecting loop and installation problem
View Count: 604
| [2021-07-23 17:30:38] |
| user07070 - Posts: 10 |
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My connection to BitMex keeps on re-downloading data every two minutes. I then proceeded to reinstalling the whole thing and now am getting errors where I couldn't finish installation. I sent a log to support with my installation problem. Unfortunately, i don't have the whole message log for my connection loop problem before reinstallation, only a screenshot. |
 Screenshot 2021-07-23 142426.png / V - Attached On 2021-07-23 17:27:53 UTC - Size: 98.88 KB - 189 views Attachment Deleted. |
| [2021-07-25 15:31:01] |
| ForgivingComputers.com - Posts: 1153 |
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BitMex is not a reliable trading service. When it is busy it rejects orders to keep the queue manageable. Your disconnects are likely coming from BitMex, not Sierra Chart.
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| [2021-07-26 03:34:12] |
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We do not recommend connecting to BitMex for trading. Just use the market data as documented here: Cryptocurrency / Bitcoin Data and Trading Services Therefore, do not use the direct connection. Regarding the installation problem, use the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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