Support Board
Date/Time: Tue, 04 Nov 2025 14:58:02 +0000
Trade Activity Log Missing Trades
View Count: 702
| [2021-07-21 17:10:46] |
| user_xyz - Posts: 496 |
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Using Discount Trading w/Rithmic account, last night I had a few trades that were not showing closed in my Trade Activity Log. I followed the instructions here Trade Activity Log: Clearing Trade Activity Data and removed all my order fills hoping the reconnect would repopulate the fills. Multiple reconnects did not populate anything from the last 24 hrs that I removed. I called Rithmic they store the trade history... Is there something I'm missing? Does it have to do with the DTC Server Bridge? I sent over a log for review and didn't see a line item request for downloading trade history (but it could be under something else). Thanks |
| [2021-07-22 08:40:14] |
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We do not provide any support for this. Historical order fills are only supported with the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service We simply cannot provide any further help. This is now closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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