Support Board
Date/Time: Thu, 27 Feb 2025 18:53:48 +0000
Attached Orders: Stop and Target Missing when order fills
View Count: 530
| [2021-07-20 16:07:24] |
| User960420 - Posts: 4 |
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Hi, For the past two days I noticed when I have been getting bracketed trades filled the stop and target do not go live and I have to implement them manually. When looking at the trade activity log it shows the orders as bracketed orders. I'm trying to understand how to resolve this as this was not an issue previously when trading live. |
| [2021-07-20 16:32:55] |
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It sounds like those orders may be getting rejected. Check the Trade Service Log for rejections: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-20 16:51:10] |
| User960420 - Posts: 4 |
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Thank you. Looks like the order type (market if touched) is causing it to reject. Tested out swapping to a limit order and it worked. Is this an issue on the CQG side? "Trade Order Error - CQG order update. Status: REJECTED. Text: The order type is not allowed for the commodity. Internal Order ID: 14903. Service Order ID: 1292536831. Symbol: F.US.MESU21. Account: 135724 | 2021-07-20 09:32:10.758 Trade Order Error - CQG order update. Status: REJECTED. Text: This order was rejected with other order in compound order. Internal Order ID: 14904. Service Order ID: 1292536832. Symbol: F.US.MESU21. Account: 135724 | 2021-07-20 09:32:10.758" |
| [2021-07-20 16:52:58] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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