Support Board
Date/Time: Thu, 27 Feb 2025 16:06:07 +0000
Data on chart delayed even I got CME Non-Professional Certification
View Count: 524
| [2021-07-18 18:05:58] |
| HenryTruong - Posts: 1 |
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Hi there, I got CME Non-Professional Certification and activated Denali Exchange Data Feed Exchanges, but the chart was delayed 10 min. I tried to connect Sierra Chart to my live trading account and I got this notice. I am trading on CQG platform through Mercantile Exchange of Vietnam and my Uniform Subscriber Agreement has been accepted. |
 CQG account not connect Sierra.jpg / V - Attached On 2021-07-18 17:56:52 UTC - Size: 28.64 KB - 189 views Attachment Deleted. |
| [2021-07-19 03:30:32] |
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You need to contact your broker for help with getting connected to CQG to authorize the CME real-time data. For more information about the connection problem, refer to: CQG Trading Platform Service: Common Error Messages ---- The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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