Support Board
Date/Time: Tue, 04 Nov 2025 10:44:15 +0000
Why is my data delayed?
View Count: 675
| [2021-07-09 04:54:56] |
| Stephen H - Posts: 4 |
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I just topped off the account balance. I haven't had to do anything beyond that for last 9 months. Pls advise. Thank you.
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| [2021-07-09 05:31:00] |
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You still need to activate the exchanges you require from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed What exchanges do you need real-time data for? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-09 15:03:26] |
| Stephen H - Posts: 4 |
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I have to periodically active exchanges? Again, been doing this for 9 months here, why the procedure change?
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| [2021-07-09 16:59:07] |
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There is no change in procedure. The reason the exchange was canceled was for this reason: Denali Data Feed: Updated the Auto-Renew status for CMEGROUP_BOOK to (0). Reason: Low Account Balance.
You can reactivate it from here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-09 17:00:12
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