Support Board
Date/Time: Thu, 27 Feb 2025 09:08:21 +0000
Data missing
View Count: 405
| [2021-07-01 17:37:50] |
| User283743 - Posts: 38 |
|
See attached screenshot, alot of my charts have data missing, regarding footprint/delta numbers. Never had this problem. Denali still valid for a couple of days. Tried restart and delete/download data without success. http://www.sierrachart.com/image.php?Image=1625160619795.png |
| [2021-07-01 19:18:59] |
| John - SC Support - Posts: 38222 |
|
You are not getting the data from the Denali Exchange Data feed. Your active exchange did not renew today (July 1, 2021). You can reactivate the exchange by adding enough funds to your account and then going to the following page and scrolling to the bottom and selecting the "Reactivate Exchange" button for the exchange you want to reactivate: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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