Support Board
Date/Time: Thu, 27 Feb 2025 09:25:15 +0000
Chart keeps freezing
View Count: 603
| [2021-07-01 16:12:09] |
| User988397 - Posts: 2 |
|
My charts keep freezing.
|
| [2021-07-01 18:31:22] |
| John - SC Support - Posts: 38222 |
|
We need a little more information to understand exactly what is happening. Is the Sierra Chart software not responsive, in that you can not do anything with the software (can't select a menu item, can't interact with the pointer, etc.)? Or, is it the data that is stopping, so you are not seeing the latest bar update, but you can still interact with the software? Or is it something else? Please explain further what exactly you are seeing. Also, give us your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-01 20:09:33] |
| User988397 - Posts: 2 |
|
The Dome and Chart work for awhile and then just freeze.
|
| [2021-07-01 20:15:02] |
| John - SC Support - Posts: 38222 |
|
Again, we need more information than simply "freeze". Is it the data that stops, or are you not able to interact with Sierra Chart at all? Also, get us your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-01 21:31:16] |
| Sierra_Chart Engineering - Posts: 18584 |
|
We see you are a Transact user. If the Transact data feed is stopping, then we strongly recommend you use the Denali Exchange Data Feed instead: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-01 21:31:42
|
To post a message in this thread, you need to log in with your Sierra Chart account: