Home >> Support Board

Support Board

Date/Time: Thu, 27 Feb 2025 06:30:38 +0000

How to Post a Message for Support

URGENT - What's happening with symbols ?

View Count: 525

[2021-06-25 12:49:12] #1 [Go To First Post]
User877753 - Posts: 152
This is a intraday ES chartbook i've been using for months/years. ES symbol switched for "Volume symbol" : ???? See attachment


2021-06-25 14_43_48.png / V - Attached On 2021-06-25 12:48:22 UTC - Size: 104.36 KB - 197 views

[2021-06-25 13:32:37] #2 [Go To First Post]
John - SC Support - Posts: 38222
We have another report of an issue like this and we are looking into it. For now, update to the latest Pre-Release and disable the option for Global Settings >> Symbol Settings >> Use Custom Symbol Settings Values. Let us know if you have an issue after you do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-25 13:54:45] #3 [Go To First Post]
User877753 - Posts: 152
For now, I've rolled back to 2276 and restored backup charbooks : works fine. Will try later your suggestion, thanks.

[2021-06-25 16:15:48] #4 [Go To First Post]
John - SC Support - Posts: 38222
What version were you on previously where you had the issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-25 16:28:53] #5 [Go To First Post]
User877753 - Posts: 152
2278

[2021-06-25 17:43:23] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18580
The issue is not specific to a particular version. We do not know what the scenario is which causes this. Although it could not be specific to a particular version. We have one possible idea of why it could occur, but it is a scenario which should just not occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: