Support Board
Date/Time: Thu, 27 Feb 2025 06:02:04 +0000
Chart not updating
View Count: 574
| [2021-06-23 18:03:54] |
| GuerrillaM - Posts: 18 |
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Hello, I am trying to look up ticker symbol TTD but it is not updating. It recently had a split and now the price is stuck at $590. How can this be fixed? Thank you.
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| [2021-06-23 22:04:09] |
| Sierra_Chart Engineering - Posts: 18578 |
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We are seeing real-time data for that symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-23 23:59:59] |
| GuerrillaM - Posts: 18 |
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Thank you I sent the Message log for analysis.
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| [2021-06-24 14:17:42] |
| John - SC Support - Posts: 38222 |
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We are not seeing any issues in the log. Go to the chart for TTD and select Edit >> Delete all Data and Download. Let us know what happens after that.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-24 14:25:10] |
| GuerrillaM - Posts: 18 |
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It updated the chart but still has the same issue.
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| [2021-06-24 14:49:40] |
| John - SC Support - Posts: 38222 |
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When we look at the data we see the split on 6/17 and the current price is around $73 - $74 right now. For instance, here is where we see the split: http://www.sierrachart.com/image.php?Image=162454610971.png Can you please give us a screenshot of what you are seeing by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Also, how are you selecting the data to display under Chart >> Chart Settings? Are you using a Date Range by any chance? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-24 15:02:18] |
| GuerrillaM - Posts: 18 |
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Thank you, I reset the platform and tried the previous steps. It seemed to work!
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