Support Board
Date/Time: Thu, 27 Feb 2025 06:32:57 +0000
Crude NYMEX CQG data feed - Symbol unknown
View Count: 406
| [2021-06-23 16:08:34] |
| User833286 - Posts: 14 |
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i Have activated Crude NYMEX data feed through CQG but upon loading it says "Symbol is unknown"
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| [2021-06-23 17:19:40] |
| John - SC Support - Posts: 38222 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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