Support Board
Date/Time: Thu, 27 Feb 2025 09:06:36 +0000
Message Log Market Depth
View Count: 1189
| [2021-06-19 21:34:49] |
| |
|
Regarding post 23, that is because there are open orders in that instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-19 21:49:53] |
| User664240 - Posts: 206 |
|
IN BOTH SUB INSTANCES 2 AND 3 UNLIKELY ,However I did find an open order in the main instance which did solve the issue. although I did think all instances were independent?
|
| [2021-06-19 22:06:50] |
| |
|
There definitely were open orders in that instance. There is no other possibility. The sub instances receive the same orders. Post #21 has been updated above with additional information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-21 23:42:56
|
| [2021-06-20 02:56:21] |
| User664240 - Posts: 206 |
|
Perhaps but I’m not understanding your meaning. But I will enter an order notice in the main instance and see if I get the active order notice upon exiting in the sub instance and of course I’ll remove it and see if the notice doesn’t appear. Then you can decide how to interpret that. Post 21 For the record I’ve translated the symbols with all the chart books open I’ve looked through every chart book and I’ve sign on to CQG and backtrack to Denali and afterwards translated the symbols. Further win has let me delete all Market Depth files that were formatted in the old style so if these old symbols are in use they’re Rey well hidden from both SC and me. Date Time Of Last Edit: 2021-06-20 02:57:47
|
| [2021-06-21 01:03:05] |
| User664240 - Posts: 206 |
|
FWIW ENTERING AN ORDER IN THE MAIN INSTANCE AND THEN EXITING EITHER SUBINSTANCE TRIGGERS THE "OPEN ORDER NOTICE" DELETING THE ORDER FROM THE MAIN INSTANCE AND THE "NOTICE" FROM THE SUB INSTANCES DURING EXITING DISAPPEARS.
|
| [2021-06-21 18:57:27] |
| User664240 - Posts: 206 |
|
Now I'm extremely frustrated ..Can you please explain how the symbol NGN21-CME becomes "utes" while the chart book is closed. http://www.sierrachart.com/image.php?Image=1624301643422.png See attached Scrn Sht Date Time Of Last Edit: 2021-06-21 18:57:55
|
 ice_screenshot_20210621-145609.png / V - Attached On 2021-06-21 18:56:39 UTC - Size: 48.2 KB - 193 views |
| [2021-06-21 19:28:07] |
| User664240 - Posts: 206 |
|
Plz Help I corrected all the symbols saved the chart book then exited after saving a second time and upon re-opening They were converted back to "UTES" http://www.sierrachart.com/image.php?Image=1624303633745.png |
| [2021-06-21 19:31:31] |
| User664240 - Posts: 206 |
|
Now more chart books have been corrupted. http://www.sierrachart.com/image.php?Image=1624303771767.png HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-06-20 12:07:59.043 Reading Internal Order ID file. | 2021-06-20 12:07:59.496 Reading Trade Orders file. | 2021-06-20 12:07:59.527 Reading Trade Positions file. | 2021-06-20 12:07:59.527 Reading Trade Account Data files. | 2021-06-20 12:07:59.527 UDPListener (1120). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2021-06-20 12:07:59.542 Software version: 2276 64-bit | 2021-06-20 12:07:59.542 Primary Thread ID: 4712 | 2021-06-20 12:07:59.542 Usage end date: 2021-07-19 | 2021-06-20 12:07:59.542 Enabled for: Advanced Features 2. | 2021-06-20 12:07:59.542 Enabled for: Sierra Chart Historical Data Service. | 2021-06-20 12:07:59.542 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-20 12:07:59.542 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-20 12:07:59.542 Enabled for exchange2: CME (Trading Account Required) | 2021-06-20 12:07:59.542 Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-20 12:07:59.542 Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-20 12:07:59.542 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-20 12:07:59.542 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-20 12:07:59.542 Current selected Data/Trading service: DTC - Sub Instance | 2021-06-20 12:07:59.542 Custom symbol settings values: enabled | 2021-06-20 12:07:59.542 Chart Update Interval: 100 | 2021-06-20 12:07:59.542 Intraday Data Storage Time Unit: 0 | 2021-06-20 12:07:59.542 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-20 12:07:59.542 2021-06-20 16:07:59 Local computer time in UTC | 2021-06-20 12:07:59.542 2021-06-20 12:07:59 Local computer time in SC Time Zone | 2021-06-20 12:07:59.542 2021-06-20 16:07:53 Server time in UTC | 2021-06-20 12:07:59.542 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-06-20 12:07:59.542 Program path: C:\SierraChart\SierraChartInstance_2\ | 2021-06-20 12:07:59.542 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2021-06-20 12:07:59.542 OS Version Number: 6.1 | 2021-06-20 12:07:59.542 Locale Setting: C | 2021-06-20 12:07:59.542 DLLs: CrystalPalaceStudies_2217_64.dll, mboxhistogram_64.dll, Norvik_2151_64.dll, OFA Bars (by Zdislav)_2151_64.dll, Trade_Your_Plan_2151_64.dll, TradingriotSuite_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64.dll | 2021-06-20 12:07:59.558 Allowed protected custom studies: zyp_app, zyp_download_free, zyp_download_free_2, zyp_mod_1 | 2021-06-20 12:07:59.558 (log removed) Date Time Of Last Edit: 2021-06-21 21:20:43
|
| [2021-06-21 21:19:02] |
| Sierra_Chart Engineering - Posts: 18584 |
|
None of this is making any sense: Now I'm extremely frustrated ..Can you please explain how the symbol NGN21-CME becomes "utes" while the chart book is closed.
This makes no sense whatsoever. It is not Sierra Chart causing the problem at all. We want you to run Sierra Chart in Safe Mode and do not change it. Do not use any custom studies at this point in time. Refer to: Sierra Chart - Software Login Instructions: Using Safe Mode This is not worth the trouble and we cannot continue to help with problems caused by these studies which must be the source of the issue at this point or you had change the symbol to that. Something is causing the issues you are having and it is not Sierra Chart. Do not use any custom studies at all any longer. And also disable custom symbols values by disabling this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) No longer use any custom symbol settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-21 21:20:24
|
| [2021-06-21 22:09:24] |
| User664240 - Posts: 206 |
|
"you had change the symbol to that. " I know you can do better You can't possibly think I went through and replaced symbols in 10 charts to"UTES" from NGN21-NYMEX. ALSO I'M SURE I'M NOT THE ONLY ONE HAVING THIS ISSUE. However I don't believe I'm using any custom studies in the trouble chartbook but I did uncheck the "USE custom symbol setting" in the main instance which seemed to have stabilize the sub instance. Plus I unchecked that setting in both sub instances. Now we wait. |
| [2021-07-01 14:45:28] |
| User664240 - Posts: 206 |
|
This pop up on the LOG wrt the MBO If I have an old style symbol anywhere I cannot find it? See scrn shot for the appropriate lines. Created the DTC Protocol server. | 2021-06-28 15:07:01.077 DTC Protocol Server listening on port 11099. | 2021-06-28 15:07:01.077 Reading Internal Order ID file. | 2021-06-28 15:07:01.077 Reading Trade Orders file. | 2021-06-28 15:07:01.093 Reading Trade Positions file. | 2021-06-28 15:07:01.108 Reading Trade Account Data files. | 2021-06-28 15:07:01.108 UDPListener (1124). Port 22904 | Listening on UDP port 22904. | 2021-06-28 15:07:01.124 Software version: 2280 64-bit | 2021-06-28 15:07:01.124 Primary Thread ID: 3212 | 2021-06-28 15:07:01.124 Usage end date: 2021-07-19 | 2021-06-28 15:07:01.124 Enabled for: Advanced Features 2. | 2021-06-28 15:07:01.124 Enabled for: Sierra Chart Historical Data Service. | 2021-06-28 15:07:01.124 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-28 15:07:01.124 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-28 15:07:01.124 Enabled for exchange2: CME (Trading Account Required) | 2021-06-28 15:07:01.124 Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-28 15:07:01.124 Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-28 15:07:01.124 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-28 15:07:01.124 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-28 15:07:01.124 Current selected Data/Trading service: SC Data - All Services | 2021-06-28 15:07:01.124 Custom symbol settings values: enabled | 2021-06-28 15:07:01.124 Chart Update Interval: 100 | 2021-06-28 15:07:01.124 Intraday Data Storage Time Unit: 0 | 2021-06-28 15:07:01.124 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-28 15:07:01.124 2021-06-28 19:07:01 Local computer time in UTC | 2021-06-28 15:07:01.124 2021-06-28 15:07:01 Local computer time in SC Time Zone | 2021-06-28 15:07:01.124 2021-06-28 19:06:58 Server time in UTC | 2021-06-28 15:07:01.124 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-06-28 15:07:01.124 Program path: C:\SierraChart\ | 2021-06-28 15:07:01.124 Data Files path: C:\SierraChart\Data\ | 2021-06-28 15:07:01.124 OS Version Number: 6.1 | 2021-06-28 15:07:01.124 Locale Setting: C | 2021-06-28 15:07:01.124 DLLs: CrystalPalaceStudies_2217_64.dll, mboxhistogram_64.dll, Norvik_2151_64.dll, OFA Bars (by Zdislav)_2151_64.dll, Trade_Your_Plan_2151_64.dll, TradingriotSuite_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64.dll | 2021-06-28 15:07:01.124 Allowed protected custom studies: zyp_app, zyp_download_free, zyp_download_free_2, zyp_mod_1 | 2021-06-28 15:07:01.124 ( Message log removed) Date Time Of Last Edit: 2021-07-01 20:13:42
|
| ice_screenshot_20210701-104049.png / V - Attached On 2021-07-01 14:44:00 UTC - Size: 63.91 KB - 190 views |
| [2021-07-01 20:13:20] |
| Sierra_Chart Engineering - Posts: 18584 |
|
We want you to update to the latest version. Follow the instructions here: Software Download: Fast Update That should resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: