Support Board
Date/Time: Mon, 25 Nov 2024 22:36:03 +0000
conection
View Count: 1391
| [2014-03-14 14:58:28] |
| julian pineda - Posts: 60 |
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Im sorry but a I need a urgent solution, I can not conect my SC. the whole week been the same. I need a solution now¡. dont send me documents and post, send me the way to fix this. this is a SC issue, OEC issue o whos problem??? |
| [2014-03-14 15:00:41] |
| User36884 - Posts: 28 |
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Same here.... Log: Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-14 10:58:55 OEC FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2014-03-14 10:58:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-14 10:58:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-14 10:58:55 Disconnected from Open E Cry. | 2014-03-14 10:58:55 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-14 10:58:55 OEC FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2014-03-14 10:58:56 The SSL socket was shut down successfully. | 2014-03-14 10:58:56 OEC FIX Trading: Socket closed without completing the logout sequence. | 2014-03-14 10:58:56 ........ WTF is going on?????? |
| [2014-03-14 15:47:02] |
| julian pineda - Posts: 60 |
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SC, we need a solution now, we are wasting our time
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| [2014-03-14 19:17:01] |
| stevensinfinity - Posts: 8 |
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Hey Julian, I am sorry to hear about your issues with OEC disconnectivity. I am a broker with Infinity Futures and understand the frustration customers can face. It's a shame, because Sierra is such an excellent charting package. With that being said, our Infinity AT platform works extremely well with Sierra Charts and I more than welcome you guys to try a demo. Feel free to use this link: http://www.infinityfutures.com/practiceaccount.aspx?ref=shae I'm also more than happy to answer any questions you may have. Feel free to contact me at s.haen@infinityfutures.com or by phone at (312) 373-6224. -Stevens Haen |
| [2014-03-15 03:04:39] |
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We apologize for the late reply. We had a lot of reports of problems with OEC connections recently and today and did not get to answering all of them because we were looking into the issue closely. Obviously this is the end of the day and a reply on this obviously is too late. We did spend several hours today looking into the problem seeing if this is an issue on the Sierra Chart side. We definitely believe this issue resides on the OEC side and have communicated to them many details about it. This is the latest information about it: Received this from OEC: "We are migrating the server to another hardware. Network engineers noticed some failures on current one." We have also done some small SSL code changes on our side and in 1108 we are going to log the low-level heartbeat messages so that I can see from users Message Logs whether the underlying FIX session is functioning properly during the time where the server is not responding to the Logon message. This will also be helpful diagnosing the problem. Also the temporary solution is to go back to version 1078: https://www.sierrachart.com/downloads/1078SierraChartSetupPrerelease.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-15 03:05:24
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