Support Board
Date/Time: Tue, 26 Nov 2024 00:24:08 +0000
Post From: conection
| [2014-03-15 03:04:39] |
| |
|
We apologize for the late reply. We had a lot of reports of problems with OEC connections recently and today and did not get to answering all of them because we were looking into the issue closely. Obviously this is the end of the day and a reply on this obviously is too late. We did spend several hours today looking into the problem seeing if this is an issue on the Sierra Chart side. We definitely believe this issue resides on the OEC side and have communicated to them many details about it. This is the latest information about it: Received this from OEC: "We are migrating the server to another hardware. Network engineers noticed some failures on current one." We have also done some small SSL code changes on our side and in 1108 we are going to log the low-level heartbeat messages so that I can see from users Message Logs whether the underlying FIX session is functioning properly during the time where the server is not responding to the Logon message. This will also be helpful diagnosing the problem. Also the temporary solution is to go back to version 1078: https://www.sierrachart.com/downloads/1078SierraChartSetupPrerelease.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-15 03:05:24
|