Support Board
Date/Time: Thu, 27 Feb 2025 02:58:00 +0000
Tick/trades data not loading after rollover
View Count: 622
| [2021-06-14 02:40:27] |
| User169205 - Posts: 67 |
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Hello, when i use the contract rollover function, the tick/trades data does not completely appear for 6/4 through 6/9. I am loading 15 days of data for the micro NQ on the Sept contract(MNQU1). When i change the chart to any time based period, the data for those dates will load. I have tried 'Delete all data and download' and it did not change the results. Please advise. Thanks
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| [2021-06-14 03:53:21] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-14 06:24:56] |
| User169205 - Posts: 67 |
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http://www.sierrachart.com/image.php?Image=162365180535.png
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| [2021-06-14 16:06:06] |
| John - SC Support - Posts: 38222 |
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Here is what we see for that same symbol and chart type (3200 trades) when using our Denali Exchange Data Feed: http://www.sierrachart.com/image.php?Image=1623686648129.png There must be something about the volumes in the underlying data that is not correct. We really recommend changing to using the Denali Exchange Data Feed to ensure that you do not continue to have issues related to this. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-14 17:17:34] |
| User169205 - Posts: 67 |
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Transact is stating there are no issues with their data for this contract. Also, if the data is there on the time based charts, why would not be there on the tick charts ?
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| [2021-06-14 17:24:23] |
| User169205 - Posts: 67 |
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http://www.sierrachart.com/image.php?Image=1623691395391.png Data appears on time based charts for days in question. |
| [2021-06-14 19:05:18] |
| John - SC Support - Posts: 38222 |
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We do not know. You would need to look deeper into the data to see if the number of trades makes sense. The system, by the way it is displaying the data, is saying that there is something wrong with the number of trades that they are sending in their data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 15:46:08] |
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Follow the instructions here to re-download the data for the last two contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 05:49:30] |
| User169205 - Posts: 67 |
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I've tried to no avail. No worries, i only load 15 days of tick data so time, for those problem days, is ticking away (my apologies).
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