Support Board
Date/Time: Thu, 27 Feb 2025 03:10:44 +0000
Historical Daily Data Euronext Equities
View Count: 811
| [2021-06-07 11:42:52] |
| User390455 - Posts: 56 |
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Hello, I have subscribe "Sierra Chart Real-Time and Historical Exchange Data Feed" (25$). For Euronext Equities (BN.FP, Bol.FP ...) I have the not the Historical Daily data only delayed data for 1 day. I have this message : "Download Failed. Error downloading historical daly data ..." |
 Capture-BOL.FP.PNG / V - Attached On 2021-06-07 11:41:21 UTC - Size: 23.61 KB - 193 views |
| [2021-06-07 17:21:49] |
| John - SC Support - Posts: 38222 |
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We do not have Real-Time data for the EURONEXT Equities data. We do have delayed streaming data and historical data. Therefore, you should have data, although it will not be up to the current time. We do not know why you are getting the particular message you are though. Get us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-07 19:54:01] |
| User390455 - Posts: 56 |
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Software version: 2270 64-bit | 2021-06-07 19:48:00.601 Primary Thread ID: 12652 | 2021-06-07 19:48:00.601 Usage end date: 2021-09-13 | 2021-06-07 19:48:00.601 Enabled for: Advanced Features 2. | 2021-06-07 19:48:00.601 Enabled for: Sierra Chart Historical Data Service. | 2021-06-07 19:48:00.601 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-07 19:48:00.601 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-07 19:48:00.601 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-06-07 19:48:00.601 Enabled for exchange: Euronext Equities Delayed | 2021-06-07 19:48:00.601 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-07 19:48:00.601 Current selected Data/Trading service: SC Data - All Services | 2021-06-07 19:48:00.601 Custom symbol settings values: enabled | 2021-06-07 19:48:00.601 Chart Update Interval: 500 | 2021-06-07 19:48:00.601 Intraday Data Storage Time Unit: 1 | 2021-06-07 19:48:00.601 Time Zone: +00:00:00 (UTC+00) | 2021-06-07 19:48:00.601 2021-06-07 19:48:00 Local computer time in UTC | 2021-06-07 19:48:00.601 2021-06-07 19:48:00 Local computer time in SC Time Zone | 2021-06-07 19:48:00.601 2021-06-07 19:41:20 Server time in UTC | 2021-06-07 19:48:00.601 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-06-07 19:48:00.601 Program path: C:\Trader\Soft\SC\SierraChart\ | 2021-06-07 19:48:00.601 Data Files path: C:\Trader\Soft\SC\SierraChart\Data\ | 2021-06-07 19:48:00.601 OS Version Number: 10.0 | 2021-06-07 19:48:00.601 Locale Setting: C | 2021-06-07 19:48:00.601 DLLs: UserContributedStudies_64.dll | 2021-06-07 19:48:00.602 Allowed protected custom studies: | 2021-06-07 19:48:00.602 File >> Disconnect selected. | 2021-06-07 19:48:04.473 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-07 19:48:04.473 DTC Client socket (1) | CloseSocket call. | 2021-06-07 19:48:04.474 SC Data - All Services | Disconnected from the server. | 2021-06-07 19:48:04.474 SC Data - All Services | Disconnected. | 2021-06-07 19:48:04.474 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-07 19:48:04.474 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-06-07 19:48:04.578 DTC Client socket (1) | Closed. | 2021-06-07 19:48:04.578 SC Data - All Services | Connected to server complete. | 2021-06-07 19:48:06.300 Triggering next historical data download in queue. | 2021-06-07 19:48:06.300 Triggering next historical data download in queue. | 2021-06-07 19:48:06.300 Triggering next historical data download in queue. | 2021-06-07 19:48:06.300 Triggering next historical data download in queue. | 2021-06-07 19:48:06.300 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-07 19:48:06.300 No download requests in the queue to start downloads for. | 2021-06-07 19:48:06.300 No download requests in the queue to start downloads for. | 2021-06-07 19:48:06.300 No download requests in the queue to start downloads for. | 2021-06-07 19:48:06.301 No download requests in the queue to start downloads for. | 2021-06-07 19:48:06.301 Mapping BN.FP to BN.FP. Service code: euronext_equities_openfeed.data | 2021-06-07 19:48:06.792 SC Data - All Services | Starting real-time market data updates for: BN.FP (BN.FP). ID: 1 Service code: euronext_equities_openfeed.data | 2021-06-07 19:48:06.792 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-06-07 19:48:06.792 SC Data - All Services | Requesting security definition data for: BN.FP (BN.FP). ID: 1 | 2021-06-07 19:48:06.792 DTC Client socket (1) | Creating socket. | 2021-06-07 19:48:06.793 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-07 19:48:06.793 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-06-07 19:48:06.793 SC Data - All Services | Network connection to server complete. | 2021-06-07 19:48:06.901 SC Data - All Services | Starting socket receive thread. | 2021-06-07 19:48:06.901 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-07 19:48:06.901 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-07 19:48:07.011 SC Data - All Services | Sending logon request message. | 2021-06-07 19:48:07.011 SC Data - All Services | Received logon response. | 2021-06-07 19:48:07.795 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-07 19:48:07.795 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-07 19:48:07.795 SC Data - All Services | Successfully connected. | 2021-06-07 19:48:07.795 SC Data - All Services | Trading is not supported. | 2021-06-07 19:48:07.795 SC Data - All Services | Restarting real-time data updates for symbol: BN.FP -> BN.FP | 2021-06-07 19:48:07.795 SC Data - All Services | Received security definition for symbol BN.FP | 2021-06-07 19:48:07.981 Added historical Daily data request for BN.FP to the queue. | 2021-06-07 19:48:19.038 Triggering next historical data download in queue. | 2021-06-07 19:48:19.038 HD Request # 6 | Downloading Historical Daily chart data for BN.FP. Starting date: 2021-06-07. Service: euronext_equities_openfeed.data | 2021-06-07 19:48:19.039 HD Request # 6 | Requesting historical Daily data for BN.FP starting at 2021-06-06. SC External HD service. | 2021-06-07 19:48:19.293 HD Request # 6 | Error downloading historical Daily data for BN.FP. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2021-06-07 19:48:19.838 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BN.FP | 2021-06-07 19:48:19.838 HD Request # 6 | Completion time: 0s | 2021-06-07 19:48:19.838 HD Request # 6 | Daily data download complete for BN.FP. Unique request ID: 7 | 2021-06-07 19:48:19.838 Removing historical data download ID 7. | 2021-06-07 19:48:19.838 Triggering next historical data download in queue. | 2021-06-07 19:48:19.838 No download requests in the queue to start downloads for. | 2021-06-07 19:48:19.838 BN.FP[M] Daily #1 | Reloading chart. | 2021-06-07 19:48:19.921 BN.FP[M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Trader\Soft\SC\SierraChart\Data\BN.FP.dly | 2021-06-07 19:48:19.934 |
| [2021-06-08 06:35:01] |
| Sierra_Chart Engineering - Posts: 18577 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 19:19:31] |
| User390455 - Posts: 56 |
|
Hello, Have you somme news of the bug : Historical Daily Data Euronext Equities |
| [2021-06-18 07:22:51] |
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This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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