Support Board
Date/Time: Wed, 26 Feb 2025 18:04:38 +0000
Data not loading any more
View Count: 456
| [2021-05-28 15:22:32] |
| mpva80 - Posts: 14 |
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Hi Sierra Team, In the middle of a trading session, the entire Sierra screen turned blank. All charts are of a sudden empty. Also my AMP account is suddenly not showing any more. See screenshots. When I try and load my saved charts, nothing happens. Completely shut down my computer and restarted, but still same issues. Kind regards, Martijn |
Private File Private File Private File |
| [2021-05-28 16:35:10] |
| Sierra_Chart Engineering - Posts: 18569 |
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The main issue is you need to set Sierra Chart to use CQG. The Current Selected Service is not correct. Refer to: CQG Trading Platform Service: Setup Instructions Your Anti-Virus software is removing files that it should not be. There is definitely an issue with this, as we see the following in your Message Log: SierraChartStudies_64.dll is missing. Possibly removed by anti-malware software.
You will need to make sure that the Sierra Chart files are not being removed by your anti-virus. Refer to the following: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-28 16:35:33
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