Support Board
Date/Time: Mon, 25 Nov 2024 20:27:23 +0000
Cannot retrieve data
View Count: 1223
| [2014-03-12 15:03:17] |
| ldrews - Posts: 9 |
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This morning I cannot retrieve historical data. Worked fine yesterday. Log below. ---- SC Historical Data: Connected. Historical Intraday data will be requested. | 2014-03-12 09:59:38 SC Historical Data - Starting real-time market data updates for: CLJ14 | 2014-03-12 09:59:38 SC Historical Data: Subscribing to market data in the service client is not supported. Symbol: CLJ14 | 2014-03-12 09:59:38 HD Request # 8 - Downloading Intraday chart data for CLJ14 to the file CLJ14.scid. Service: nymex | 2014-03-12 09:59:38 HD Request # 8 - Download start Date-Time: 2014-03-11 10:44:05.0 | 2014-03-12 09:59:38 HD Request # 8 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-12 09:59:38 Resolved address scdf2.sierracharts.com to IP 8.18.161.133 | 2014-03-12 09:59:38 The network socket is connected. | 2014-03-12 09:59:38 HD Request # 8 - Sending historical data logon request message. | 2014-03-12 09:59:38 The network socket for historical data has been closed. | 2014-03-12 09:59:39 HD Request # 8 - Error downloading historical Intraday data for CLJ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 09:59:39 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLJ14 | 2014-03-12 09:59:39 HD Request # 9 - Downloading Intraday chart data for CLJ14 to the file CLJ14.scid. Service: nymex | 2014-03-12 09:59:40 HD Request # 9 - Download start Date-Time: 2014-03-11 10:44:05.0 | 2014-03-12 09:59:40 HD Request # 9 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-12 09:59:40 Resolved address scdf1.sierracharts.com to IP 8.18.161.131 | 2014-03-12 09:59:40 The network socket is connected. | 2014-03-12 09:59:40 HD Request # 9 - Sending historical data logon request message. | 2014-03-12 09:59:40 The network socket for historical data has been closed. | 2014-03-12 09:59:41 HD Request # 9 - Error downloading historical Intraday data for CLJ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 09:59:41 HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLJ14 | 2014-03-12 09:59:41 HD Request # 10 - Downloading Intraday chart data for CLJ14 to the file CLJ14.scid. Service: nymex | 2014-03-12 09:59:41 HD Request # 10 - Download start Date-Time: 2014-03-11 10:44:05.0 | 2014-03-12 09:59:41 HD Request # 10 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-12 09:59:41 Resolved address scdf2.sierracharts.com to IP 8.18.161.133 | 2014-03-12 09:59:41 The network socket is connected. | 2014-03-12 09:59:41 HD Request # 10 - Sending historical data logon request message. | 2014-03-12 09:59:41 The network socket for historical data has been closed. | 2014-03-12 09:59:42 HD Request # 10 - Error downloading historical Intraday data for CLJ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 09:59:42 HD Request # 10 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLJ14 | 2014-03-12 09:59:42 HD Request # 10 - Intraday download COMPLETE for CLJ14 | 2014-03-12 09:59:42 Real-time Intraday chart data file updates started for CLJ14 | 2014-03-12 09:59:42 |
| [2014-03-12 15:41:31] |
| GreyLock58 - Posts: 169 |
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I have the same problem, with the same log, but no response to me from SC. I made a post under the subject "login problem", but have since learned that my login is fine but my connection is not. I am relatively new to SC, but I think a connection problem, esp. because it is their own "SC Historical Data" feed, should have a more immediate response from the in house engineers.
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| [2014-03-12 16:45:17] |
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We apologize for this. There was a backend authorization issue that occurred from the data provider, Barchart that we work with. They have been notified of it. The problem is now solved. You will need to reconnect to the data feed by selecting File >> Disconnect. And File >> Connect to Data Feed. If you are missing any historical Intraday data in your charts, refer to this help topic to re-download the data: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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