Support Board
Date/Time: Mon, 25 Nov 2024 22:46:02 +0000
Post From: Cannot retrieve data
| [2014-03-12 16:45:17] |
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We apologize for this. There was a backend authorization issue that occurred from the data provider, Barchart that we work with. They have been notified of it. The problem is now solved. You will need to reconnect to the data feed by selecting File >> Disconnect. And File >> Connect to Data Feed. If you are missing any historical Intraday data in your charts, refer to this help topic to re-download the data: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |