Support Board
Date/Time: Wed, 26 Feb 2025 11:43:53 +0000
[M] not visible
View Count: 958
| [2021-05-19 09:37:07] |
| AC136339 - Posts: 34 |
|
Hi, as the title suggests, I don't see the [M] in my graph I read in the instructions that you have to ask you for this thing and here I am, the instruments of my interest are CL, NQ, GC, RTY, NG, 6E. Thanks in advance. |
| [2021-05-19 14:13:02] |
| John - SC Support - Posts: 38172 |
|
Everything on your account looks good, so you should be getting the data from us. We do not know if this applies, but keep in mind that in a Sub-Instance that [M] symbol will not show up. Follow these instructions to get a copy of your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-19 17:21:54] |
| AC136339 - Posts: 34 |
|
Software version: 2258 64-bit | 2021-05-19 19:16:43.773 Primary Thread ID: 18652 | 2021-05-19 19:16:43.774 Usage end date: 2021-06-07 | 2021-05-19 19:16:43.774 Enabled for: Sierra Chart Historical Data Service. | 2021-05-19 19:16:43.774 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-19 19:16:43.774 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-19 19:16:43.774 Enabled for exchange2: CME (Trading Account Required) | 2021-05-19 19:16:43.774 Enabled for exchange2: CBOT (Trading Account Required) | 2021-05-19 19:16:43.774 Enabled for exchange2: COMEX (Trading Account Required) | 2021-05-19 19:16:43.774 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-05-19 19:16:43.774 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-19 19:16:43.774 Current selected Data/Trading service: SC Data - All Services | 2021-05-19 19:16:43.774 Custom symbol settings values: enabled | 2021-05-19 19:16:43.774 Chart Update Interval: 100 | 2021-05-19 19:16:43.774 Intraday Data Storage Time Unit: 0 | 2021-05-19 19:16:43.774 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-05-19 19:16:43.774 2021-05-19 17:16:43 Local computer time in UTC | 2021-05-19 19:16:43.774 2021-05-19 19:16:43 Local computer time in SC Time Zone | 2021-05-19 19:16:43.774 2021-05-19 17:12:16 Server time in UTC | 2021-05-19 19:16:43.774 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-19 19:16:43.774 Program path: C:\SierraChart\ | 2021-05-19 19:16:43.774 Data Files path: C:\SierraChart\Data\ | 2021-05-19 19:16:43.774 OS Version Number: 10.0 | 2021-05-19 19:16:43.774 Locale Setting: C | 2021-05-19 19:16:43.774 DLLs: Studies_64.dll, UserContributedStudies_64.dll | 2021-05-19 19:16:43.774 Allowed protected custom studies: | 2021-05-19 19:16:43.774 File >> Disconnect selected. | 2021-05-19 19:18:12.255 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-19 19:18:12.255 DTC Client socket (1) | CloseSocket call. | 2021-05-19 19:18:12.256 SC Data - All Services | Disconnected from the server. | 2021-05-19 19:18:12.256 SC Data - All Services | Disconnected. | 2021-05-19 19:18:12.256 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-19 19:18:12.256 SC Data - All Services | Connected to server complete. | 2021-05-19 19:18:18.645 Triggering next historical data download in queue. | 2021-05-19 19:18:18.645 Triggering next historical data download in queue. | 2021-05-19 19:18:18.645 Triggering next historical data download in queue. | 2021-05-19 19:18:18.645 Triggering next historical data download in queue. | 2021-05-19 19:18:18.645 No download requests in the queue to start downloads for. | 2021-05-19 19:18:18.645 No download requests in the queue to start downloads for. | 2021-05-19 19:18:18.645 No download requests in the queue to start downloads for. | 2021-05-19 19:18:18.645 No download requests in the queue to start downloads for. | 2021-05-19 19:18:18.645 Mapping CLN21-NYMEX to CLN21. Service code: nymex | 2021-05-19 19:18:18.712 SC Data - All Services | Starting real-time market data updates for: CLN21-NYMEX (CLN21). ID: 1 Service code: nymex | 2021-05-19 19:18:18.712 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2021-05-19 19:18:18.712 SC Data - All Services | Requesting security definition data for: CLN21-NYMEX (CLN21). ID: 1 | 2021-05-19 19:18:18.712 Added historical Intraday data request for CLN21-NYMEX to the queue. | 2021-05-19 19:18:18.713 Intraday data recording state for symbol CLN21-NYMEX is set to download 'Pending'. | 2021-05-19 19:18:18.713 Triggering next historical data download in queue. | 2021-05-19 19:18:18.713 DTC Client socket (2) | Creating socket. | 2021-05-19 19:18:18.713 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-19 19:18:18.713 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-19 19:18:18.713 Delaying start of download for CLN21-NYMEX | 2021-05-19 19:18:18.715 SC Data - All Services | Network connection to server complete. | 2021-05-19 19:18:18.828 SC Data - All Services | Starting socket receive thread. | 2021-05-19 19:18:18.828 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-19 19:18:18.829 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-19 19:18:18.964 SC Data - All Services | Sending logon request message. | 2021-05-19 19:18:18.964 SC Data - All Services | Received logon response. | 2021-05-19 19:18:19.806 SC Data - All Services | Server Name: SC Realtime Server. | 2021-05-19 19:18:19.806 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-19 19:18:19.806 SC Data - All Services | Successfully connected. | 2021-05-19 19:18:19.806 SC Data - All Services | Trading is not supported. | 2021-05-19 19:18:19.806 SC Data - All Services | Restarting real-time data updates for symbol: CLN21-NYMEX -> CLN21 | 2021-05-19 19:18:19.806 SC Data - All Services | Received security definition for symbol CLN21-NYMEX | 2021-05-19 19:18:20.025 HD Request # 3 | Downloading Intraday chart data for CLN21-NYMEX to the file CLN21-NYMEX.scid. Service: nymex | 2021-05-19 19:18:25.007 HD Request # 3 | Download start date-time: 2021-05-19 19:18:12.000000. File last date-time: 2021-05-19 19:18:12.744000 | 2021-05-19 19:18:25.007 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2021-05-19 19:18:25.007 Socket (3) | Creating socket. | 2021-05-19 19:18:25.007 Socket (3) | New receive buffer size: 5242880 | 2021-05-19 19:18:25.007 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-19 19:18:25.007 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-05-19 19:18:25.269 HD Request # 3 | Sending historical data logon request message. | 2021-05-19 19:18:25.269 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-05-19 19:18:12. Record interval: 0. Symbol: CLN21 | 2021-05-19 19:18:25.847 HD Request # 3 | Decompressing data. | 2021-05-19 19:18:25.974 HD Request # 3 | Receiving Intraday data for CLN21-NYMEX starting at 2021-05-19 19:18:12.744000 | 2021-05-19 19:18:25.974 Socket (3) | CloseSocket call. | 2021-05-19 19:18:25.974 Historical data download thread signaled to stop. | 2021-05-19 19:18:25.974 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-19 19:18:25.974 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-05-19 19:18:13.025000 | 2021-05-19 19:18:25.974 HD Request # 3 | Received 21 records from 2021-05-19 19:18:12.744000 to 2021-05-19 19:18:24.232000 (11.5 seconds) and wrote 20 records for CLN21-NYMEX | 2021-05-19 19:18:25.974 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-05-19 17:18:24.232000 | 2021-05-19 19:18:25.975 Added 5 Time and Sales records to Intraday data file for CLN21-NYMEX after download. | 2021-05-19 19:18:25.975 HD Request # 3 | Completion time: 0s | 2021-05-19 19:18:25.975 HD Request # 3 | Intraday data download complete for CLN21-NYMEX. Unique request ID: 3 | 2021-05-19 19:18:25.975 Removing historical data download ID 3. | 2021-05-19 19:18:25.975 Real-time Intraday chart data file updates started for CLN21-NYMEX | 2021-05-19 19:18:25.975 Intraday chart data file opened for CLN21-NYMEX | 2021-05-19 19:18:25.975 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-05-19 19:18:25.975 Triggering next historical data download in queue. | 2021-05-19 19:18:25.975 No download requests in the queue to start downloads for. | 2021-05-19 19:18:25.975 Socket (3) | Socket gracefully closed by remote side. | 2021-05-19 19:18:26.099 Socket (3) | Closed. | 2021-05-19 19:18:26.099 Opened cached Intraday file: C:\SierraChart\Data\CLN21-NYMEX.scid. Thread ID: 15592 | 2021-05-19 19:18:29.189 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-05-19 19:20:13.341 DTC Client socket (1) | Closed. | 2021-05-19 19:20:13.341 Date Time Of Last Edit: 2021-05-19 17:24:03
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| [2021-05-19 17:28:34] |
| John - SC Support - Posts: 38172 |
|
You are definitely getting the data from us. We can not say why the [M] is not showing, but it does not matter.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-19 17:32:10] |
| AC136339 - Posts: 34 |
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So I'm quiet even if there's no [M] there?
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| [2021-05-19 17:36:08] |
| John - SC Support - Posts: 38172 |
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You are fine, even without the [M] there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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