Support Board
Date/Time: Wed, 26 Feb 2025 15:55:32 +0000
Post From: [M] not visible
| [2021-05-19 14:13:02] |
| John - SC Support - Posts: 38179 |
|
Everything on your account looks good, so you should be getting the data from us. We do not know if this applies, but keep in mind that in a Sub-Instance that [M] symbol will not show up. Follow these instructions to get a copy of your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |