Support Board
Date/Time: Wed, 26 Feb 2025 14:01:15 +0000
Missing Depth Data
View Count: 608
| [2021-05-18 17:26:06] |
| User664240 - Posts: 206 |
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http://www.sierrachart.com/image.php?Image=1621358460685.png This Is NG you see the HM values at the end of the Bars but the actual B/A DOM values are missing. http://www.sierrachart.com/image.php?Image=1621358610213.png This CL where it appears to be functioning properly? I've DIS and RE connected to no avail. http://www.sierrachart.com/image.php?Image=1621358731401.png Actual DOM showing DOM for NG Oh OH here's the DOM for NG from the same sub instance. http://www.sierrachart.com/image.php?Image=1621358856317.png and here's CL ..all's well http://www.sierrachart.com/image.php?Image=1621358973315.png It appears it is only the M NG as N DOM is functioning properly http://www.sierrachart.com/image.php?Image=1621359094890.png EXITING COMPLETELY AND RESTART THE SOFTWARE FIXED THE ISSUE. Date Time Of Last Edit: 2021-05-18 17:38:55
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| [2021-05-18 17:52:47] |
| John - SC Support - Posts: 38172 |
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Since you are good now, we can not say what may have been happening. If you are continuing to have an issue, or if it occurs again, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-19 01:51:58] |
| User664240 - Posts: 206 |
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You failed to give me instructions on how to proceed if the issues re occurred. In the absence of them I uploaded the Logs and the scrn shot below. The issue occurs when I have a temporary internet outage. For some reason in Sub instance 2 only NG M loses the depth Data?? http://www.sierrachart.com/image.php?Image=162138889738.png If I DIS and then RE connect in the sub instance the DOM depth appears momentarily before it disappaers Date Time Of Last Edit: 2021-05-19 01:56:10
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| [2021-05-19 20:46:50] |
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We need some time to look this over, but are you saying you are not seeing any current market depth data in a sub instance? If so, refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-19 21:44:29] |
| User664240 - Posts: 206 |
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Let me summarize. There's a momentary internet disruption and upon AUTO re connection all is well except the DOM Data for NG M symbol only in sub instance 2. Upon MANUAL disconnect and reconnect the MAIN instance the DOM Data FOR NG M for sub-2 RETURNS but only briefly. My guess is there is an issue with the Level 2 Data for NG M? Lastly Disconnect and reconnect the sub-2 instance RESOLVES the issue. |
| [2021-05-20 21:13:23] |
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We definitely do not see any problems with market depth data for NG futures. Exit from the sub instance of Sierra Chart, and follow this procedure in the main instance: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And disable the use of custom symbol settings. And make sure this option is enabled: Global Symbol Settings: Use These Symbol Settings in New Instances When Started (Global Settings >> Symbol Settings) Also there is not well implemented support for accessing historical market depth data in a sub instance. Missing historical depth data is not necessarily going to fill in. If you still have a problem, we must do a remote assistance session as this is not really making any sense why you would have an issue like you describe. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-20 21:14:54
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