Support Board
Date/Time: Wed, 26 Feb 2025 17:54:57 +0000
Post From: Missing Depth Data
| [2021-05-20 21:13:23] |
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We definitely do not see any problems with market depth data for NG futures. Exit from the sub instance of Sierra Chart, and follow this procedure in the main instance: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And disable the use of custom symbol settings. And make sure this option is enabled: Global Symbol Settings: Use These Symbol Settings in New Instances When Started (Global Settings >> Symbol Settings) Also there is not well implemented support for accessing historical market depth data in a sub instance. Missing historical depth data is not necessarily going to fill in. If you still have a problem, we must do a remote assistance session as this is not really making any sense why you would have an issue like you describe. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-20 21:14:54
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