Support Board
Date/Time: Wed, 26 Feb 2025 11:39:03 +0000
how many simultaneous log in can
View Count: 1470
| [2021-05-17 17:15:44] |
| User563998 - Posts: 17 |
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Hi, Can you please tell me how many simultaneous log in can do with my Sierra login ? Thanks |
| [2021-05-17 19:25:33] |
| John - SC Support - Posts: 38172 |
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Theoretically, there is no limit for a single computer. Otherwise, you are limited to 2 computers simultaneously unless you purchase additional computer installations. Refer to the following for more information: Sierra Chart Purchase and License Information: Licensing / Number of Systems For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 18:30:32] |
| User563998 - Posts: 17 |
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Ohk. Just to give you more info, my account is being traded by one of my business partner in different state, so he is using my Sierra account for my trading.(Its 100% my account, its my sierra account and my Amp futures account). After he started trading my account, I am seeing kind of late updates at my end when I log into Sierra. My orderflow and DOM chart are not dynamic and appear to be static with some 10 min delay. Do you know why this can be happening ? Thanks |
| [2021-05-18 18:57:51] |
| John - SC Support - Posts: 38172 |
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Because if he is using your account, then he is also using your data. It is fine to have 2 Sierra Chart sessions running simultaneously. No problem there. But due to restrictions by the exchanges themselves, we have certain rules that we need to follow. In the case of our Denali Exchange Data Feed, you can get the data to two different computers at the same time if you pay for a second set of exchanges. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously With regards to the Sierra Chart Exchange Data feed, however, that can only go to one computer at a time. So if you are both wanting to look at stock data at the same time, it will not work. Whomever gets there first will win (so to speak). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 19:25:59] |
| User563998 - Posts: 17 |
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Thank you much. I have enabled multiuser for Denali feed. How about Sierra Chart Exchange Data Feed ? |
| [2021-05-18 19:36:24] |
| John - SC Support - Posts: 38172 |
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The Sierra Chart Exchange Data Feed can only go to one computer at a time. There is no other option for that data, except to have a second Sierra Chart account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 21:19:41] |
| User563998 - Posts: 17 |
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ohhh.no. For second account, I pay Sierra chart separately (hence extra), right ? |
| [2021-05-18 21:39:07] |
| John - SC Support - Posts: 38172 |
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If you want to have data from the Sierra Chart Exchange Data Feed to two different computers at the same time, then you would have to use two different Sierra Chart accounts, in which you have the Sierra Chart Exchange Data Feed enabled in both accounts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 21:59:16] |
| User563998 - Posts: 17 |
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ok. Thats not what I am asking. When I open second Sierra account, I pay for Sierra package separately ? |
| [2021-05-18 22:13:52] |
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Yes this is correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-18 22:14:04
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| [2021-05-19 21:54:50] |
| User563998 - Posts: 17 |
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Is there easy way to open second account using same email address ? I am hoping to avoid others step of proving non-professional status n all.
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| [2021-05-20 13:33:25] |
| John - SC Support - Posts: 38172 |
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You can use the same email address when you create a new account, but it will not avoid the process of filling out the forms to get the non-professional status for the CME Group. That is on a per account basis and does not depend on the email address.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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