Support Board
Date/Time: Wed, 26 Feb 2025 10:16:55 +0000
Data connection problem with TransAct / Infinity
View Count: 556
| [2021-05-14 16:12:41] |
| David Clarke - Posts: 23 |
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In the past I accessed Sierra Charts through the broker TransAct / Infinity. They are still my broker and provider of trading data, but I am now a direct customer of Sierra Charts. I have just loaded Sierra Charts on to a lap-top. Following directions from the support team at TransAct / Infinity I have loaded a version called OldAT, but try as I may I cannot get the data feed to Connect. Can you please help with this? Created the DTC Protocol server. | 2021-05-14 06:37:59.570 DTC Protocol Server listening on port 11099. | 2021-05-14 06:37:59.571 Reading Internal Order ID file. | 2021-05-14 06:37:59.571 Reading Trade Orders file. | 2021-05-14 06:37:59.665 Reading Trade Positions file. | 2021-05-14 06:37:59.671 Reading Trade Account Data files. | 2021-05-14 06:37:59.677 UDPListener (1536). Port 22903 | Listening on UDP port 22903. | 2021-05-14 06:37:59.694 Software version: 2258 64-bit | 2021-05-14 06:37:59.694 Primary Thread ID: 14276 | 2021-05-14 06:37:59.694 Usage end date: 2021-07-01 | 2021-05-14 06:37:59.694 Enabled for: Sierra Chart Historical Data Service. | 2021-05-14 06:37:59.694 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-14 06:37:59.694 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-14 06:37:59.694 Current selected Data/Trading service: TransAct WS | 2021-05-14 06:37:59.694 Custom symbol settings values: disabled | 2021-05-14 06:37:59.694 Chart Update Interval: 40 | 2021-05-14 06:37:59.694 Intraday Data Storage Time Unit: 0 | 2021-05-14 06:37:59.694 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-14 06:37:59.694 2021-05-14 11:37:59 Local computer time in UTC | 2021-05-14 06:37:59.694 2021-05-14 06:37:59 Local computer time in SC Time Zone | 2021-05-14 06:37:59.694 2021-05-14 11:37:47 Server time in UTC | 2021-05-14 06:37:59.694 Local computer UTC time and Server UTC time difference: 12 seconds. | 2021-05-14 06:37:59.694 Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. | 2021-05-14 06:37:59.694 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-05-14 06:37:59.694 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-05-14 06:37:59.694 OS Version Number: 10.0 | 2021-05-14 06:37:59.694 Locale Setting: C | 2021-05-14 06:37:59.694 DLLs: UserContributedStudies_64.dll | 2021-05-14 06:37:59.694 Allowed protected custom studies: | 2021-05-14 06:37:59.694 Created the DTC Protocol historical data server. | 2021-05-14 06:37:59.708 HD Server Manager | Listening on port 11098. | 2021-05-14 06:37:59.709 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-05-14 06:37:59.709 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-05-14 06:37:59.730 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-05-14 06:37:59.794 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-05-14 06:37:59.794 Received 5 login tokens. | 2021-05-14 06:37:59.895 Symbol settings MD5 received. Request ID: 1. | 2021-05-14 06:37:59.997 Symbol settings are up-to-date for transact.trading. | 2021-05-14 06:37:59.997 TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:38:06.054 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:39:08.771 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:44:59.520 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:45:13.011 * |
| [2021-05-14 16:51:58] |
| John - SC Support - Posts: 38172 |
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From the messages in the log, you have not entered the Trade Account information in the File >> Data/Trade Service Settings window. Ensure that this value is entered and is correct. Just in case, you may want to go through the Setup Instructions to connect your Sierra Chart system to TransAct: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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