Support Board
Date/Time: Wed, 26 Feb 2025 14:30:09 +0000
Post From: Data connection problem with TransAct / Infinity
| [2021-05-14 16:12:41] |
| David Clarke - Posts: 23 |
|
In the past I accessed Sierra Charts through the broker TransAct / Infinity. They are still my broker and provider of trading data, but I am now a direct customer of Sierra Charts. I have just loaded Sierra Charts on to a lap-top. Following directions from the support team at TransAct / Infinity I have loaded a version called OldAT, but try as I may I cannot get the data feed to Connect. Can you please help with this? Created the DTC Protocol server. | 2021-05-14 06:37:59.570 DTC Protocol Server listening on port 11099. | 2021-05-14 06:37:59.571 Reading Internal Order ID file. | 2021-05-14 06:37:59.571 Reading Trade Orders file. | 2021-05-14 06:37:59.665 Reading Trade Positions file. | 2021-05-14 06:37:59.671 Reading Trade Account Data files. | 2021-05-14 06:37:59.677 UDPListener (1536). Port 22903 | Listening on UDP port 22903. | 2021-05-14 06:37:59.694 Software version: 2258 64-bit | 2021-05-14 06:37:59.694 Primary Thread ID: 14276 | 2021-05-14 06:37:59.694 Usage end date: 2021-07-01 | 2021-05-14 06:37:59.694 Enabled for: Sierra Chart Historical Data Service. | 2021-05-14 06:37:59.694 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-14 06:37:59.694 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-14 06:37:59.694 Current selected Data/Trading service: TransAct WS | 2021-05-14 06:37:59.694 Custom symbol settings values: disabled | 2021-05-14 06:37:59.694 Chart Update Interval: 40 | 2021-05-14 06:37:59.694 Intraday Data Storage Time Unit: 0 | 2021-05-14 06:37:59.694 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-14 06:37:59.694 2021-05-14 11:37:59 Local computer time in UTC | 2021-05-14 06:37:59.694 2021-05-14 06:37:59 Local computer time in SC Time Zone | 2021-05-14 06:37:59.694 2021-05-14 11:37:47 Server time in UTC | 2021-05-14 06:37:59.694 Local computer UTC time and Server UTC time difference: 12 seconds. | 2021-05-14 06:37:59.694 Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. | 2021-05-14 06:37:59.694 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-05-14 06:37:59.694 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-05-14 06:37:59.694 OS Version Number: 10.0 | 2021-05-14 06:37:59.694 Locale Setting: C | 2021-05-14 06:37:59.694 DLLs: UserContributedStudies_64.dll | 2021-05-14 06:37:59.694 Allowed protected custom studies: | 2021-05-14 06:37:59.694 Created the DTC Protocol historical data server. | 2021-05-14 06:37:59.708 HD Server Manager | Listening on port 11098. | 2021-05-14 06:37:59.709 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-05-14 06:37:59.709 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-05-14 06:37:59.730 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-05-14 06:37:59.794 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-05-14 06:37:59.794 Received 5 login tokens. | 2021-05-14 06:37:59.895 Symbol settings MD5 received. Request ID: 1. | 2021-05-14 06:37:59.997 Symbol settings are up-to-date for transact.trading. | 2021-05-14 06:37:59.997 TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:38:06.054 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:39:08.771 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:44:59.520 * TransAct WS | Trade Account not set. Unable to connect. | 2021-05-14 06:45:13.011 * |