Support Board
Date/Time: Tue, 25 Feb 2025 22:59:50 +0000
Not Responding
View Count: 675
| [2021-05-04 18:38:58] |
| User120953 - Posts: 3 |
|
Several times over the last week or so, SC has locked up (not responding). First time this occurred I though it was possibly due to paying monthly charges, because after I made payment, started working normally. Then this morning…. at login it said it didn’t recognize my password. Had to change password. However on the next reboot, expecting to have to add new password, it didn’t ask for my password and booted up normally. Was working fine this morning until about 9:30 and with simple drawing tool locked up was not responding. I am using the latest version and logging in with Infinity Futures / Transact interface. Trading ES on CME. Please advise |
| [2021-05-04 20:06:16] |
| John - SC Support - Posts: 38172 |
|
When it locked up while using the Drawing Tool, how did you get the system back running? Did you wait and it just came back, or did you have to end Sierra Chart and restart? Something else? Attach your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-04 20:47:18] |
| User120953 - Posts: 3 |
|
After each occurrence I've had to wait, sometimes several minutes. On one occasion I had to use task manager to close SC and restart. The drawing tool use was an example of just one occurrence. There have been occasions when just moving the mouse caused the problem. I typically have three charts open; a 3 minute and 15 minute candle stick chart and a 15 minute numbers chart. Occasionally, I will open a TPO chart. I also use the volume profile tool on both candlestick charts and numbers chart. I have no other software running when using SC. |
| [2021-05-04 20:48:59] |
| John - SC Support - Posts: 38172 |
|
Please get us a copy of your Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-04 21:01:30] |
| User120953 - Posts: 3 |
|
Created the DTC Protocol server. | 2021-05-04 15:32:10.588 DTC Protocol Server listening on port 11099. | 2021-05-04 15:32:10.589 Reading Internal Order ID file. | 2021-05-04 15:32:10.589 Reading Trade Orders file. | 2021-05-04 15:32:10.650 Reading Trade Positions file. | 2021-05-04 15:32:10.651 Reading Trade Account Data files. | 2021-05-04 15:32:10.651 UDPListener (1588). Port 22903 | Listening on UDP port 22903. | 2021-05-04 15:32:10.669 Software version: 2253 64-bit | 2021-05-04 15:32:10.669 Primary Thread ID: 3012 | 2021-05-04 15:32:10.669 Usage end date: 2021-05-11 | 2021-05-04 15:32:10.669 Enabled for: Advanced Features 2. | 2021-05-04 15:32:10.669 Enabled for: Sierra Chart Historical Data Service. | 2021-05-04 15:32:10.669 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-04 15:32:10.669 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-04 15:32:10.669 Current selected Data/Trading service: TransAct WS | 2021-05-04 15:32:10.669 Custom symbol settings values: disabled | 2021-05-04 15:32:10.669 Chart Update Interval: 40 | 2021-05-04 15:32:10.669 Intraday Data Storage Time Unit: 0 | 2021-05-04 15:32:10.669 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-04 15:32:10.669 2021-05-04 20:32:10 Local computer time in UTC | 2021-05-04 15:32:10.669 2021-05-04 15:32:10 Local computer time in SC Time Zone | 2021-05-04 15:32:10.669 2021-05-04 20:32:07 Server time in UTC | 2021-05-04 15:32:10.669 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-04 15:32:10.669 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-05-04 15:32:10.669 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-05-04 15:32:10.669 OS Version Number: 10.0 | 2021-05-04 15:32:10.669 Locale Setting: C | 2021-05-04 15:32:10.669 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-04 15:32:10.670 Allowed protected custom studies: | 2021-05-04 15:32:10.670 Created the DTC Protocol historical data server. | 2021-05-04 15:32:10.683 HD Server Manager | Listening on port 11098 | 2021-05-04 15:32:10.684 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-05-04 15:32:10.684 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:10.708 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-05-04 15:32:10.841 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-05-04 15:32:10.841 Received 5 login tokens. | 2021-05-04 15:32:11.185 Symbol settings MD5 received. Request ID: 1. | 2021-05-04 15:32:11.264 Symbol settings are up-to-date for transact.trading. | 2021-05-04 15:32:11.264 Files to Open on Startup | Opening file: Naked Bars and Numbers 5 min and 30 min.Cht | 2021-05-04 15:32:15.274 ESM1 [CB] #1 | Reloading chart. | 2021-05-04 15:32:15.296 ESM1 [CB] 15 Min #2 | Reloading chart. | 2021-05-04 15:32:15.604 ESM1 [CB] 15 Min #3 | Reloading chart. | 2021-05-04 15:32:15.871 Starting DelayedDownloadMonitoringTimer | 2021-05-04 15:32:16.213 Starting HDTimeoutTimer | 2021-05-04 15:32:16.213 Added historical Intraday data request for ESM1 to the queue. | 2021-05-04 15:32:16.213 Intraday data recording state for symbol ESM1 is set to download 'Pending'. | 2021-05-04 15:32:16.213 Triggering next historical data download in queue. | 2021-05-04 15:32:16.213 HD Request # 1 | Downloading Intraday chart data for ESM1 to the file ESM1.scid. Service: TransAct.Trading | 2021-05-04 15:32:16.213 HD Request # 1 | Download start date-time: 2021-05-04 14:58:35.000000. File last date-time: 2021-05-04 14:58:35.000033 | 2021-05-04 15:32:16.214 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2021-05-04 15:32:16.214 Socket (1) | Creating socket. | 2021-05-04 15:32:16.214 Socket (1) | New receive buffer size: 5242880 | 2021-05-04 15:32:16.215 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-05-04 15:32:16.215 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-05-04 15:32:16.311 HD Request # 1 | Sending historical data logon request message. | 2021-05-04 15:32:16.311 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-05-04 14:58:35. Record interval: 0. Symbol: ESM1 | 2021-05-04 15:32:16.839 Socket (1) | CloseSocket call. | 2021-05-04 15:32:16.878 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:16.879 HD Request # 1 | Historical data for ESM1 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-05-04 15:32:16.879 Historical data download thread signaled to stop. | 2021-05-04 15:32:16.879 HD Request # 1 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESM1 | 2021-05-04 15:32:16.879 HD Request # 1 | Completion time: 0s | 2021-05-04 15:32:16.879 HD Request # 1 | Intraday data download complete for ESM1. Unique request ID: 1 | 2021-05-04 15:32:16.879 Removing historical data download ID 1. | 2021-05-04 15:32:16.879 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-05-04 15:32:16.879 Triggering next historical data download in queue. | 2021-05-04 15:32:16.879 No download requests in the queue to start downloads for. | 2021-05-04 15:32:16.879 Socket (1) | Socket gracefully closed by remote side. | 2021-05-04 15:32:16.918 Socket (1) | Closed. | 2021-05-04 15:32:16.918 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-05-04 15:32:18.155 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-05-04 15:32:18.155 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:18.155 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-05-04 15:32:18.155 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-05-04 15:32:18.155 Auth Websocket | Opening WebSocket. | 2021-05-04 15:32:18.183 Auth Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:18.183 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:18.355 Auth Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:18.355 Auth Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:18.356 Auth Websocket | Server header | Sec-WebSocket-Accept: TaQoJaIc+M45G9rZdu3+6U15BR0= | 2021-05-04 15:32:18.356 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-05-04 15:32:18.356 Auth Websocket | Server header | | 2021-05-04 15:32:18.356 Auth Websocket | Web socket state is now open. | 2021-05-04 15:32:18.356 TransAct WS | Sending account logon message. Live | 2021-05-04 15:32:18.356 Auth Websocket socket (1) | CloseSocket call. | 2021-05-04 15:32:18.867 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1873 | 2021-05-04 15:32:18.867 Auth Websocket | WebSocket closed. | 2021-05-04 15:32:18.867 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-05-04 15:32:18.867 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:18.879 Price Websocket socket (2) | New receive buffer size: 5242880 | 2021-05-04 15:32:18.879 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2021-05-04 15:32:18.879 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-05-04 15:32:18.891 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:18.891 Price Websocket | Opening WebSocket. | 2021-05-04 15:32:18.907 Price Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:18.907 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:18.993 Price Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:18.993 Price Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:18.993 Price Websocket | Server header | Sec-WebSocket-Accept: QuETSb99e9oJKVpJ8lSO9LzwXqc= | 2021-05-04 15:32:18.993 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-05-04 15:32:18.993 Price Websocket | Server header | | 2021-05-04 15:32:18.993 Price Websocket | Web socket state is now open. | 2021-05-04 15:32:18.993 Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2021-05-04 15:32:19.160 Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:19.169 Orders Websocket socket (3) | New receive buffer size: 5242880 | 2021-05-04 15:32:19.170 Orders Websocket socket (3) | Connecting to IP: 208.97.219.220. | 2021-05-04 15:32:19.170 Orders Websocket | Opening WebSocket. | 2021-05-04 15:32:19.197 Orders Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:19.197 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:19.372 Orders Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:19.372 Orders Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:19.372 Orders Websocket | Server header | Sec-WebSocket-Accept: 3kFFEhtxfaY5hWrTpOjldZwa5uA= | 2021-05-04 15:32:19.372 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-05-04 15:32:19.372 Orders Websocket | Server header | | 2021-05-04 15:32:19.372 Orders Websocket | Web socket state is now open. | 2021-05-04 15:32:19.372 TransAct WS | Sending orders connection logon message. | 2021-05-04 15:32:19.372 TransAct WS | Connected to server complete. | 2021-05-04 15:32:19.506 Triggering next historical data download in queue. | 2021-05-04 15:32:19.506 Triggering next historical data download in queue. | 2021-05-04 15:32:19.506 Triggering next historical data download in queue. | 2021-05-04 15:32:19.506 Triggering next historical data download in queue. | 2021-05-04 15:32:19.506 Updated verified funded futures trading account ending date to: 2021-06-03 20:32:19 | 2021-05-04 15:32:19.509 No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509 No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509 No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509 No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509 TransAct WS | Starting real-time market data updates for: ESM1. ID: 5752 Service code: TransAct.Trading | 2021-05-04 15:32:19.521 TransAct WS | Requesting security definition data for: ESM1. ID: 5752 | 2021-05-04 15:32:19.521 Added historical Intraday data request for ESM1 to the queue. | 2021-05-04 15:32:19.521 Intraday data recording state for symbol ESM1 is set to download 'Pending'. | 2021-05-04 15:32:19.521 Triggering next historical data download in queue. | 2021-05-04 15:32:19.521 Delaying start of download for ESM1 | 2021-05-04 15:32:19.521 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-05-04 15:32:19.535 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-05-04 15:32:19.535 TransAct WS | Subscribe status for symbol ESM1: 1 | 2021-05-04 15:32:19.547 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-05-04 15:32:19.635 HD Request # 2 | Downloading Intraday chart data for ESM1 to the file ESM1.scid. Service: TransAct.Trading | 2021-05-04 15:32:24.215 HD Request # 2 | Download start date-time: 2021-05-04 14:58:35.000000. File last date-time: 2021-05-04 14:58:35.000033 | 2021-05-04 15:32:24.216 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2021-05-04 15:32:24.216 Socket (4) | Creating socket. | 2021-05-04 15:32:24.216 Socket (4) | New receive buffer size: 5242880 | 2021-05-04 15:32:24.216 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-05-04 15:32:24.216 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-05-04 15:32:24.303 HD Request # 2 | Sending historical data logon request message. | 2021-05-04 15:32:24.303 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-05-04 14:58:35. Record interval: 0. Symbol: ESM1 | 2021-05-04 15:32:24.815 HD Request # 2 | Decompressing data. | 2021-05-04 15:32:24.854 HD Request # 2 | Receiving Intraday data for ESM1 starting at 2021-05-04 14:58:35.000000 | 2021-05-04 15:32:24.939 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-05-04 14:58:35.000034 | 2021-05-04 15:32:25.053 Socket (4) | CloseSocket call. | 2021-05-04 15:32:25.055 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:25.055 Historical data download thread signaled to stop. | 2021-05-04 15:32:25.055 HD Request # 2 | Received 38924 records from 2021-05-04 14:58:35.000000 to 2021-05-04 15:32:22.000000 (33.8 minutes) and wrote 38889 records for ESM1 | 2021-05-04 15:32:25.055 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-05-04 20:32:22.000000 | 2021-05-04 15:32:25.059 HD Request # 2 | Completion time: 1s | 2021-05-04 15:32:25.059 HD Request # 2 | Intraday data download complete for ESM1. Unique request ID: 2 | 2021-05-04 15:32:25.059 Removing historical data download ID 2. | 2021-05-04 15:32:25.059 Real-time Intraday chart data file updates started for ESM1 | 2021-05-04 15:32:25.059 Intraday chart data file opened for ESM1 | 2021-05-04 15:32:25.059 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-05-04 15:32:25.059 Triggering next historical data download in queue. | 2021-05-04 15:32:25.059 No download requests in the queue to start downloads for. | 2021-05-04 15:32:25.059 Socket (4) | Socket gracefully closed by remote side. | 2021-05-04 15:32:25.094 Socket (4) | Closed. | 2021-05-04 15:32:25.094 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ESM1.scid. Thread ID: 8136 | 2021-05-04 15:32:25.784 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-11-27 14:24:00. Next Bar Date Time: 2019-11-27 14:20:00. Filename: ESM1.scid | 2021-05-04 15:33:58.147 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-09 15:30:00. Next Bar Date Time: 2019-12-09 15:14:00. Filename: ESM1.scid | 2021-05-04 15:33:59.719 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-17 14:24:00. Next Bar Date Time: 2019-12-17 14:21:00. Filename: ESM1.scid | 2021-05-04 15:34:00.644 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-30 08:29:00. Next Bar Date Time: 2019-12-30 08:22:00. Filename: ESM1.scid | 2021-05-04 15:34:01.398 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-31 08:29:00. Next Bar Date Time: 2019-12-31 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:01.544 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:30:00. Next Bar Date Time: 2020-01-14 17:15:00. Filename: ESM1.scid | 2021-05-04 15:34:01.938 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:35:00. Next Bar Date Time: 2020-01-14 17:27:00. Filename: ESM1.scid | 2021-05-04 15:34:03.657 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-28 08:29:00. Next Bar Date Time: 2020-01-28 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:05.655 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:45:00. Next Bar Date Time: 2020-02-11 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:06.960 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-10 14:24:00. Next Bar Date Time: 2020-02-10 14:21:00. Filename: ESM1.scid | 2021-05-04 15:34:08.485 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:54:00. Next Bar Date Time: 2020-02-11 17:39:00. Filename: ESM1.scid | 2021-05-04 15:34:08.764 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-13 14:24:00. Next Bar Date Time: 2020-02-13 14:22:00. Filename: ESM1.scid | 2021-05-04 15:34:09.161 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-02 18:07:00. Next Bar Date Time: 2020-03-02 18:05:00. Filename: ESM1.scid | 2021-05-04 15:34:15.273 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-03 05:55:00. Next Bar Date Time: 2020-03-03 05:51:00. Filename: ESM1.scid | 2021-05-04 15:34:15.378 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:15:00. Next Bar Date Time: 2020-03-16 07:15:00. Filename: ESM1.scid | 2021-05-04 15:34:17.892 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-09 15:30:00. Next Bar Date Time: 2019-12-09 15:00:00. Filename: ESM1.scid | 2021-05-04 15:34:18.563 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:24:00. Next Bar Date Time: 2020-03-16 07:27:00. Filename: ESM1.scid | 2021-05-04 15:34:19.989 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:30:00. Next Bar Date Time: 2020-01-14 17:15:00. Filename: ESM1.scid | 2021-05-04 15:34:23.337 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:45:00. Next Bar Date Time: 2020-02-11 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:29.545 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-05-04 15:34:32.533 Auth Websocket socket (1) | Closed. | 2021-05-04 15:34:32.533 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-05-08 14:49:00. Next Bar Date Time: 2020-05-08 14:47:00. Filename: ESM1.scid | 2021-05-04 15:34:36.061 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:15:00. Next Bar Date Time: 2020-03-16 07:15:00. Filename: ESM1.scid | 2021-05-04 15:34:43.020 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-06-17 18:23:00. Next Bar Date Time: 2020-06-17 18:21:00. Filename: ESM1.scid | 2021-05-04 15:34:45.001 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-06-18 18:28:00. Next Bar Date Time: 2020-06-18 18:19:00. Filename: ESM1.scid | 2021-05-04 15:34:45.292 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:45:00. Next Bar Date Time: 2020-07-07 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:46.218 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:46.879 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-02 07:24:00. Next Bar Date Time: 2020-07-02 07:18:00. Filename: ESM1.scid | 2021-05-04 15:34:48.393 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-20 17:45:00. Next Bar Date Time: 2020-07-20 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:49.000 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-21 08:30:00. Next Bar Date Time: 2020-07-21 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:49.057 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:58:00. Next Bar Date Time: 2020-07-07 17:40:00. Filename: ESM1.scid | 2021-05-04 15:34:49.121 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-08 08:29:00. Next Bar Date Time: 2020-07-08 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:49.204 ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:28:00. Filename: ESM1.scid | 2021-05-04 15:34:49.811 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-12 08:30:00. Next Bar Date Time: 2020-08-12 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:53.023 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-19 08:30:00. Next Bar Date Time: 2020-08-19 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:53.880 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-09-01 18:00:00. Next Bar Date Time: 2020-09-01 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:55.832 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-05-04 15:35:02.533 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-10-05 08:30:00. Next Bar Date Time: 2020-10-05 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:03.503 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-11-05 13:00:00. Next Bar Date Time: 2020-11-05 12:45:00. Filename: ESM1.scid | 2021-05-04 15:35:10.789 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:45:00. Next Bar Date Time: 2020-07-07 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:17.589 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:18.423 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-20 17:45:00. Next Bar Date Time: 2020-07-20 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:20.904 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-21 08:30:00. Next Bar Date Time: 2020-07-21 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:20.970 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-31 15:30:00. Next Bar Date Time: 2020-07-31 15:00:00. Filename: ESM1.scid | 2021-05-04 15:35:23.723 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-12 08:30:00. Next Bar Date Time: 2020-08-12 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:25.719 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-19 08:30:00. Next Bar Date Time: 2020-08-19 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:26.763 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-09-01 18:00:00. Next Bar Date Time: 2020-09-01 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:29.222 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-10-05 08:30:00. Next Bar Date Time: 2020-10-05 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:38.239 ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-04-07 18:15:00. Next Bar Date Time: 2021-04-07 17:15:00. Filename: ESM1.scid | 2021-05-04 15:35:38.551 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-11-05 13:00:00. Next Bar Date Time: 2020-11-05 12:45:00. Filename: ESM1.scid | 2021-05-04 15:35:46.904 ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-04-07 18:15:00. Next Bar Date Time: 2021-04-07 17:15:00. Filename: ESM1.scid | 2021-05-04 15:36:18.143 Requested new login tokens. | 2021-05-04 15:56:39.990 Received 8 login tokens. | 2021-05-04 15:56:40.584 Price Websocket socket (2) | Socket gracefully closed by remote side. | 2021-05-04 16:00:02.517 Price Websocket socket (2) | CloseSocket call. | 2021-05-04 16:00:02.517 Price Websocket | Network socket for WebSocket has been closed by remote side or error. | 2021-05-04 16:00:02.517 TransAct WS | Lost connection to Price Feed. | 2021-05-04 16:00:02.517 Connection to the external service has been lost. | 2021-05-04 16:00:02.517 Price Websocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-04 16:00:02.517 Price Websocket socket (2) | Closed. | 2021-05-04 16:00:02.518 TransAct WS | Session key cleared | 2021-05-04 16:00:02.789 Orders Websocket socket (3) | CloseSocket call. | 2021-05-04 16:00:02.789 Orders Websocket | WebSocket closed. | 2021-05-04 16:00:02.789 Orders Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-05-04 16:00:02.789 TransAct WS | Disconnected. | 2021-05-04 16:00:02.789 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-04 16:00:02.789 Orders Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-05-04 16:00:02.816 Orders Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-04 16:00:02.816 Orders Websocket socket (3) | Socket gracefully closed by remote side. | 2021-05-04 16:00:02.817 Orders Websocket socket (3) | Closed. | 2021-05-04 16:00:02.817 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-05-04 16:00:03.795 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-05-04 16:00:03.795 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-05-04 16:00:03.795 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-05-04 16:00:03.796 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-05-04 16:00:03.796 Auth Websocket | Opening WebSocket. | 2021-05-04 16:00:03.828 Auth Websocket | Sending WebSocket handshake. | 2021-05-04 16:00:03.828 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 16:00:12.889 Auth Websocket | Server header | Upgrade: WebSocket | 2021-05-04 16:00:12.889 Auth Websocket | Server header | Connection: Upgrade | 2021-05-04 16:00:12.889 Auth Websocket | Server header | Sec-WebSocket-Accept: rzX0ipIUH0ZSXNuocdjQmv/3yS4= | 2021-05-04 16:00:12.889 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-05-04 16:00:12.889 Auth Websocket | Server header | | 2021-05-04 16:00:12.889 Auth Websocket | Web socket state is now open. | 2021-05-04 16:00:12.889 TransAct WS | Sending account logon message. Live | 2021-05-04 16:00:12.889 |
| [2021-05-04 21:06:39] |
| John - SC Support - Posts: 38172 |
|
There are a LOT of these: Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly.
And we also see the following: Price Websocket | Network socket for WebSocket has been closed by remote side or error. | 2021-05-04 16:00:02.517
TransAct WS | Lost connection to Price Feed. | 2021-05-04 16:00:02.517 Connection to the external service has been lost. | 2021-05-04 16:00:02.517 The issues above are related to the TransAct data service. We recommend using the Denali Exchange Data Feed instead of the TransAct data. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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