Support Board
Date/Time: Tue, 25 Feb 2025 22:58:09 +0000
Yet, still unable to get live data
View Count: 436
| [2021-05-03 17:28:50] |
| User620369 - Posts: 3 |
|
I must still be missing something as equities still are not "live". The historical data loads, and the charts update on 10 minute intervals, but not any more often. Any thougths as to what I have missed or done wrong? RexP |
| [2021-05-03 19:09:17] |
| John - SC Support - Posts: 38172 |
|
The most likely option is that the setting for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to No. Change this to Yes, then select File >> Disconnect followed by File >> Connect to Data Feed. If that is not the issue, or does not fix it, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: