Support Board
Date/Time: Wed, 26 Feb 2025 05:28:22 +0000
Post From: Yet, still unable to get live data
| [2021-05-03 19:09:17] |
| John - SC Support - Posts: 38172 |
|
The most likely option is that the setting for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to No. Change this to Yes, then select File >> Disconnect followed by File >> Connect to Data Feed. If that is not the issue, or does not fix it, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |