Support Board
Date/Time: Tue, 25 Feb 2025 23:02:31 +0000
Timeout connecting to server
View Count: 891
| [2021-05-02 22:06:53] |
| User816220 - Posts: 80 |
|
I noticed some delays trying to download historical data this afternoon. The message log had several of these messages: HD Request # 27 | Error downloading historical Intraday data for F.US.MNQM21. Timeout error connecting to server. | 2021-05-02 17:49:45.632
|
 log.txt - Attached On 2021-05-02 22:05:37 UTC - Size: 180.98 KB - 256 views |
| [2021-05-02 22:56:21] |
| |
|
In your case, the timeouts are occurring with this connection: ds21.sierracharts.com port 10149 We are not observing any problem connecting to that server for historical data. Must be a local issue or an issue somewhere with your ISP or somewhere along the path of communication. It is not a problem with the server itself. If there is any missing data in the chart, then refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-04 17:58:04] |
| User816220 - Posts: 80 |
|
I had a chance to look into it a bit more. I can connect to other ports on ds21.sierracharts.com, but not port 10149. I get the same results on three different systems, and with three different ISPs. I reviewed my firewall rules and even disabled it, but I still can't connect to port 10149. Here's an nmap scan of the ports mentioned in the documentation: Nmap scan report for ds21.sierracharts.com (216.1.90.129)
Host is up (0.063s latency). PORT STATE SERVICE 80/tcp filtered http 443/tcp open https 10043/tcp open unknown 10045/tcp open unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp filtered unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp filtered unknown And a comparative scan of other servers found in the message log and documentation: nmap -sT -p 80,443,10043,10045,10046,10047,10048,10149,10150,10151,10159 -T2 -v -Pn ds4.sierracharts.com ds12.sierracharts.com ds13.sierracharts.com ds21.sierracharts.com ds22.sierracharts.com ds23.sierracharts.com
Starting Nmap 7.80 ( https://nmap.org ) at 2021-05-04 09:54 US Mountain Standard Time Initiating Parallel DNS resolution of 6 hosts. at 09:54 Completed Parallel DNS resolution of 6 hosts. at 09:54, 5.50s elapsed Initiating Connect Scan at 09:54 Scanning 6 hosts [11 ports/host] Discovered open port 80/tcp on 216.1.90.130 Discovered open port 80/tcp on 204.15.197.14 Discovered open port 80/tcp on 192.81.56.146 Discovered open port 443/tcp on 192.81.56.146 Discovered open port 443/tcp on 216.1.90.130 Discovered open port 443/tcp on 204.15.197.14 Discovered open port 10150/tcp on 204.15.197.14 Discovered open port 443/tcp on 216.1.90.129 Discovered open port 10150/tcp on 192.81.56.146 Discovered open port 443/tcp on 208.185.224.129 Discovered open port 443/tcp on 64.38.174.178 Discovered open port 10150/tcp on 216.1.90.130 Discovered open port 10159/tcp on 204.15.197.14 Discovered open port 10150/tcp on 216.1.90.129 Discovered open port 10159/tcp on 192.81.56.146 Discovered open port 10150/tcp on 208.185.224.129 Discovered open port 10048/tcp on 204.15.197.14 Discovered open port 10159/tcp on 216.1.90.130 Discovered open port 10149/tcp on 204.15.197.14 Discovered open port 10159/tcp on 208.185.224.129 Discovered open port 10048/tcp on 64.38.174.178 Discovered open port 10048/tcp on 216.1.90.130 Discovered open port 10048/tcp on 192.81.56.146 Discovered open port 10048/tcp on 216.1.90.129 Discovered open port 10149/tcp on 192.81.56.146 Discovered open port 10048/tcp on 208.185.224.129 Discovered open port 10043/tcp on 64.38.174.178 Discovered open port 10149/tcp on 216.1.90.130 Discovered open port 10043/tcp on 216.1.90.129 Discovered open port 10149/tcp on 208.185.224.129 Discovered open port 10043/tcp on 216.1.90.130 Discovered open port 10045/tcp on 216.1.90.129 Discovered open port 10045/tcp on 216.1.90.130 Discovered open port 10045/tcp on 208.185.224.129 Completed Connect Scan at 09:54, 29.24s elapsed (66 total ports) Nmap scan report for ds4.sierracharts.com (192.81.56.146) Host is up (0.071s latency). PORT STATE SERVICE 80/tcp open http 443/tcp open https 10043/tcp filtered unknown 10045/tcp filtered unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp open unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp open unknown Nmap scan report for ds12.sierracharts.com (204.15.197.14) Host is up (0.070s latency). rDNS record for 204.15.197.14: 14-197-15-204-static.prioritycolo.com PORT STATE SERVICE 80/tcp open http 443/tcp open https 10043/tcp filtered unknown 10045/tcp filtered unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp open unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp open unknown Nmap scan report for ds13.sierracharts.com (64.38.174.178) Host is up (0.047s latency). PORT STATE SERVICE 80/tcp filtered http 443/tcp open https 10043/tcp open unknown 10045/tcp filtered unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp filtered unknown 10150/tcp filtered unknown 10151/tcp filtered unknown 10159/tcp filtered unknown Nmap scan report for ds21.sierracharts.com (216.1.90.129) Host is up (0.063s latency). PORT STATE SERVICE 80/tcp filtered http 443/tcp open https 10043/tcp open unknown 10045/tcp open unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp filtered unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp filtered unknown Nmap scan report for ds22.sierracharts.com (208.185.224.129) Host is up (0.058s latency). rDNS record for 208.185.224.129: 208.185.224.129.IPYX-088883-ZYO.above.net PORT STATE SERVICE 80/tcp filtered http 443/tcp open https 10043/tcp filtered unknown 10045/tcp open unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp open unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp open unknown Nmap scan report for ds23.sierracharts.com (216.1.90.130) Host is up (0.055s latency). PORT STATE SERVICE 80/tcp open http 443/tcp open https 10043/tcp open unknown 10045/tcp open unknown 10046/tcp filtered unknown 10047/tcp filtered unknown 10048/tcp open unknown 10149/tcp open unknown 10150/tcp open unknown 10151/tcp filtered unknown 10159/tcp open unknown |
| [2021-05-05 04:41:01] |
| Sierra_Chart Engineering - Posts: 18565 |
|
We did later discover the issue that day. This was an operating system level issue with the firewall on the server which caused the problem. It was a very strange malfunction but it was quite clear it was at the firewall level. It is a Microsoft operating system so this is concerning. Follow the instructions here to download any missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-05 04:41:52
|
To post a message in this thread, you need to log in with your Sierra Chart account: